We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Something Missing” 3 of 5 bubbles
Review of DoubleTree by Hilton Kuala Lumpur

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
DoubleTree by Hilton Kuala Lumpur
Ranked #19 of 341 Hotels in Kuala Lumpur
Certificate of Excellence
Narrabundah
Level Contributor
138 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Something Missing”
3 of 5 bubbles Reviewed 21 January 2012

This hotel does present a very nice entry, quite imposing in fact. The check in procedure seems to take for ever especially since I was the only person checking in when I arrived at around 9.30 pm and still needed 10 minutes to complete. Be that as it may the room I was staying in, an executive room on Level 27 was well presented. While the hotel does promote itself as an upmarket hotel I spent 6 days in an executive room with the air-conditioning having a very high background sound level sounding very like staying on a ground floor level street front room with the window open. I was totally unhappy with it. The beds are very comfortable but who needs comfort in a noisy room.

The food in the executive lounge is passable but like every eating establishment on the hotel it came with cold pates. This may be acceptable with cold food but certainly not with hot foods.

Out of the 6 nights I spent the turn down service occurred twice only. It is not clear why the service is offered if it is not offered every day.

The most amusing item with the hotel was the tab for a mini bar with a totally empty fridge and no goods for sale. Why have a charge sheet for the mini bar if they do not give one for the guests use.

Unless you have a picture of the Petronas towers do not expect to see them from your rooms. There is the Intermark office tower right in front of the hotel with an additional tower under construction beside the hotel. Pedestrian access to and front the hotel is fraught with danger because of the very poor site management of the construction of the office tower next door.

No I would not want to stay in this hotel again especially as I have issues with fire safety which I have written to the hotel separately about.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank gordon35au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,982 reviews from our community

Traveller rating
    1,508
    1,078
    258
    86
    52
See reviews for
591
879
285
833
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 January 2012

Nicely refurbished hotel with soon-to-open shopping mall.

Comfy bed but very soft and uncomfortable pillow. Pillow menu was useless, listed several other selections but only one selection available.

Breakfast was amazing, with a lot variety of food offered, however I think the hotel forget the basic necessity of breakfast, which is a quality coffee and tea. Only pre-mixed coffee and tea in big stainless steel drum was provided. even 3 stars hotel could provide better coffee & tea.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vhardono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, 1 February 2012
Dear vhardono,
Thank you for staying with us. I appreciate the feedback on the hotel, and I apologise the full pillow selection was not available for you.

I have noted the comments on breakfast with the great variety, and also your disappointment with the coffee. I certainly appreciate how important a good coffee or tea is in the morning, and we do have other options availble, I am sorry you were not offered this.

I appreciate the support and I hope we will have the opportunity to welcome you back to Doubletree by Hilton soon!

Regards Ian Barrow, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangor, United Kingdom
Level Contributor
108 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 20 January 2012

We stayed in this hotel after a month of backpacking in Malaysia and vietman. It was lovely and relaxing. Really nice friendly staff, very clean and very comfortable. The swimming pool was nice the sauna - although why would you need a sauna in a tropical malaysian climate?

  • Stayed February 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wanderer2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, 1 February 2012
Dear wanderer2012,
Thank you for staying with us, and I appreciate the feedback on the hotel.
I am glad you enjoyed your stay in the hotel, especially the staff & cleanliness.
We appreciate the support and I hope we will have the opportunity to welcome you back to Doubletree by Hilton soon!

Regards Ian Barrow, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 20 January 2012

Very friendly and good service staff, but take a while to check in and out.
Strategic location only 15 mins away from KLCC, it will be better if shutter bus available to/from bukit bintang area.
The buffet was full of variety during my first visit, but not the 2nd visit!
But overall its a nice and pleasant stay for me and my family.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rabselyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, 1 February 2012
Dear rabselyong,

Thank you for staying with us, and I appreciate the feedback on the hotel.
I am glad you enjoyed your stay in the hotel, especially the location. I appreciate your feedback on the shuttle , and I would like to advise we do provide a shuttle service to a range of locations including Bukit Bintang. I also have noted your feedback on the variety of the buffet.

We appreciate the support and I hope we will have the opportunity to welcome you back to Doubletree by Hilton soon!

Regards Ian Barrow, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 19 January 2012

New hotel located just 20 mins walk from KLCC. Decor is clean since it is still very new. Rooms are spacious. Most importantly is the breakfast that you should not miss. Wide spread of local food to choose from. It is like a big food centre like Marche where you can choose from different cusine of difference races like chinese, indian, malay and western food. Nearest MRT is the Ampang Park station. Just beware of the usual traffic jams of KL since it is located along the busy road of Jalan Tun Razak.

Room Tip: Higher floor are much quieter . away from the heavy traffic.
See more room tips
  • Stayed August 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank woodstock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree-KL_GM, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review, 20 January 2012
Dear Woodstock,

Greetings from DoubleTree by Hilton Kuala Lumpur.

Thank you for staying with us, and I appreciate the feedback on the hotel.

I am delighted to hear you enjoyed your stay with us especially the location, room and the buffet breakfast spread. I trust you also enjoyed our famous Doubletree cookie, and I hope we will have the opportunity to welcome you back to Doubletree by Hilton soon!

Regards Ian Barrow, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
1.1 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 341 in Kuala Lumpur
4.5 of 5 bubbles 9,363 reviews
4.8 km away
Hilton Kuala Lumpur
Hilton Kuala Lumpur
#12 of 341 in Kuala Lumpur
4.5 of 5 bubbles 3,718 reviews
2.3 km away
Sheraton Imperial Kuala Lumpur Hotel
Show Prices
Show Prices
Show Prices
1.8 km away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#4 of 341 in Kuala Lumpur
4.5 of 5 bubbles 6,719 reviews
0.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#9 of 341 in Kuala Lumpur
4.5 of 5 bubbles 2,390 reviews
1.1 km away
Mandarin Oriental, Kuala Lumpur
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton Kuala Lumpur? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Kuala Lumpur

Property: DoubleTree by Hilton Kuala Lumpur
Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
Price Range (Based on Average Rates): €
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Official Description (provided by the hotel):
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Hotels.com, Hotelopia and Agoda so you can book your DoubleTree by Hilton Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing