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Reviews (160)
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Reviewed 9 February 2016 via mobile

Is beautiful from inside out
We stayed at harbour suites twin room, the view from the room was spectacular especially at night, able to enjoy sunrise view in the morning too
Room was spacious, the toiletries were from bvlgari and that's jacuzzi in the bathroom
As the hotel is up the hill is quite isolated with no convenient store or restaurant at walking distance
That's 4 fine dinning restaurant in the hotel which serve course menu, the price was above 6000 yen per person on weekdays
The lounge serve free snack and drinks including alcohol from 9am to 10 pm for hotel guests
The staffs were very helpful and professional, the receptionists can converse well in English
Overall an excellent experience and will definitely return if have a chance to visit Nagasaki again

Stayed: February 2016
Thank Js T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2015

We arrived at Nagasaki and drove up the hill, eagerly awaiting the arrival of this hotel in front of our eyes. When we finally entered the hotel premises, what first impressed us was a guy in suit greeting our car on the driveway. He was holding a list with guests checking in that day. We were told to go to the ROYAL TERRACE for check in. Different buildings got their own check in I guess.

When we arrived at the Royal Terrace, a French guy helped with our luggage and took our car for parking. Oh, they got valet!!! The front desk area is of a simple, yet elegant design. We entered our room and it looked really elegant (again, simple luxury). The balcony, the in-room music, the welcome hors d'oeuvre, the BVLGARI shampoo, the bathtub with an amazing view, the complimentary mini-bar, the super comfy bed. Oh gosh, I was spoiled!!!

We walked around the hotel premises before sunset and found out different restaurants are located in different areas, with a couple of restaurants (the sushi and the kaiseki) occupying two little houses. Really cute and elegant. We picked the Teppanyaki because it seems like that restaurant got a great view of Nagasaki. The food turned out to be really great! The beef from Iki Island melted in my mouth!

The next morning we had breakfast in the same restaurant. It wasn't a loud buffet but rather a very decent breakfast served yet you still got plenty to eat. It was a very memorable stay. Too bad we only allocated one night in Nagasaki. I'd love to return and stay in this hotel for two nights at least. My conclusion is you can buy luxury but you can't buy taste. This hotel got both! By the way, we met several other guests in this hotel and all of us shared the same comment - "it's amazing that the hotel looks better in real than the pictures in their website!"

Room Tip: Check hotel website which has all the details. They have different buildings.
  • Stayed: April 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank BrandonAshin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2015

This hotel offers the most amazing views on beautiful Nagasaki and the modern design of this unique place is just great.

The room allocated to us on the 5th floor was marvelous. The staff did everything to make us feel comfortable but despite the first impression the hotel gives, they don't seem to be fully set up to host international travellers, so don't get fooled by the appearance, it is a truly Japanese hotel.
During check in they asked us whether we want the linen to be replaced on a daily basis. Be careful, this is code for: Shall we clean the room or not! You can imagine how we were surprised to find our room untouched when we returned.

We had dinner at the french restaurant, the food and the staff was superb. The breakfast (you can chose between Japanese and Western) tasted good but service was struggling quite a bit, to deal with none Japanese guests, this rather spoiled our general impression of this unique place.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Marco H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2015

We just returned from a 3 day stay at the Garden Terrace Hotel. First of all, it is high up in the hills with commanding views. It looks sterile at first, but that couldn't be further from the truth. Th tasteful minimalist decor is comfortable-form does follow function. The staff were amazingly helpful and attentive. Although we usually do not eat at hotel restaurants, the food at their sushi and teppan restaurants was wonderful. We sat at a bar that overlooked the city and we watched as the food was being made. Yes,the hotel did ask what we wanted for breakfast-western or Japanese-they were only too glad to prepare what we wanted. Yes,the menus are mostly in Japanese-This is Japan. There were also some lovely walks in the area. Highly recommended.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mflickermd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2015 via mobile

This hotel could have been perfect, but wasn't. I'm not sure it's really set up to deal with non-Japanese guests, or perhaps we were unlucky.

Good things:

The rooms are beautiful to look at, and the bedroom, lounge area and bathrooms are of a very high standard.

The staff try incredibly hard to be helpful.

Not so good

None of the signs in the room, or the labelled panorama photos of the view, or indeed a dinner menu were in English.

We were asked to chose our breakfast for the next morning at check in! Who really know what the might want to eat the next morning at 3pm the day before.

Although the rooms are lovely, the curtains don't fit the windows properly. We had 3 windows in our room, and they all let in too much light making it hard to sleep.

The shuttle service is nice to have since the hotel is outside the city centre, but it does not start until 10am, and finishes at 5pm, with a gap in the afternoon. We ended up having to hire private taxis.

It was not a great experience for me, and I would not plan to return.

Stayed: August 2015, travelled with family
2  Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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