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Reviews (161)
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Reviewed 3 October 2015

This hotel offers the most amazing views on beautiful Nagasaki and the modern design of this unique place is just great.

The room allocated to us on the 5th floor was marvelous. The staff did everything to make us feel comfortable but despite the first impression the hotel gives, they don't seem to be fully set up to host international travellers, so don't get fooled by the appearance, it is a truly Japanese hotel.
During check in they asked us whether we want the linen to be replaced on a daily basis. Be careful, this is code for: Shall we clean the room or not! You can imagine how we were surprised to find our room untouched when we returned.

We had dinner at the french restaurant, the food and the staff was superb. The breakfast (you can chose between Japanese and Western) tasted good but service was struggling quite a bit, to deal with none Japanese guests, this rather spoiled our general impression of this unique place.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Marco H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2015

We just returned from a 3 day stay at the Garden Terrace Hotel. First of all, it is high up in the hills with commanding views. It looks sterile at first, but that couldn't be further from the truth. Th tasteful minimalist decor is comfortable-form does follow function. The staff were amazingly helpful and attentive. Although we usually do not eat at hotel restaurants, the food at their sushi and teppan restaurants was wonderful. We sat at a bar that overlooked the city and we watched as the food was being made. Yes,the hotel did ask what we wanted for breakfast-western or Japanese-they were only too glad to prepare what we wanted. Yes,the menus are mostly in Japanese-This is Japan. There were also some lovely walks in the area. Highly recommended.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank mflickermd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2015 via mobile

This hotel could have been perfect, but wasn't. I'm not sure it's really set up to deal with non-Japanese guests, or perhaps we were unlucky.

Good things:

The rooms are beautiful to look at, and the bedroom, lounge area and bathrooms are of a very high standard.

The staff try incredibly hard to be helpful.

Not so good

None of the signs in the room, or the labelled panorama photos of the view, or indeed a dinner menu were in English.

We were asked to chose our breakfast for the next morning at check in! Who really know what the might want to eat the next morning at 3pm the day before.

Although the rooms are lovely, the curtains don't fit the windows properly. We had 3 windows in our room, and they all let in too much light making it hard to sleep.

The shuttle service is nice to have since the hotel is outside the city centre, but it does not start until 10am, and finishes at 5pm, with a gap in the afternoon. We ended up having to hire private taxis.

It was not a great experience for me, and I would not plan to return.

Stayed: August 2015, travelled with family
2  Thank Mr&MrsWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2015 via mobile

Amazing views, spectacular staff, and beautiful rooms. We checked into to garden terrace, and I never wanted to leave!

The hotel is perched on a hillside over nagasaki's bay. You have to take the hotel shuttle or quasi-expensive taxi to get to town, so it's not ideal if being in the urban mix is your goal. But for a relaxing, luxurious get-away, I can't think of a better place.

We went on our honeymoon and the staff gave us royal treatment and helped with reservations, dietary restrictions and general advice.

Rooms are gorgeous!

Stayed: June 2015, travelled as a couple
Thank marybnashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2015

Stayed one night at the tower suite during our recent self-drive vacation in North Kyushu.
Impressions are:

- Secluded location. It's a great spot if you want privacy as the road there is narrow (by US standards) and winding. The hotel comprises 6-7 architecturally interesting buildings scattered over the undulating property.The tower suite we stayed at is at one end of the property. Getting around the property can be quite a trek for less mobile guests, unless they call for pick-up by golf-carts. Location of hotel is good for those wanting to get away from city. May be less convenient for out-of-towners wanting to explore Nagasaki city.

- Minimalist and modern rooms. After staying at traditional ryokans for several nights, the open-concept and light-filled rooms at the tower suite were a nice contrast. Our rooms at the upper floor of the tower suite have great view of the harbor and city; scene is especially nice at night when lights come on. Do note there is no lift to the upper floor of the tower suite. Walking up and down the stairs can be quite daunting for those who are less mobile. The bathroom though clean seem a bit tired; but this could be perhaps due to the tiles used for the floor.

- Memorable teppanyaki dinner. This was in a private room helmed by chef, Shintarou Yamaguchi. One of the best meals we had in our entire trip. The meal was 'surf and turf" comprising abalone, lobster, scallop, fish foie gras, beef , mushroom, tomatoes,tofu and mountain vegetables. In addition to being deft with the knife and a keen control of cooking times , Yamaguchi-san also explained the ingredients used in each course. By contrast, the breakfast seem skimpy especially to those in my group who are used to buffet-style breakfasts. One has a choice of Japanese breakfast set or Western breakfast set (which includes option for eggs Benedict ).

  • Stayed: April 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Odyssesian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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