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All reviews shin osaka family mart single room check in was easy group tour train station typical japanese business hotel stayed here for nights room space comfortable stay midosuji line vending machine basic amenities japanese food air purifier reception desk hotel is great
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Reviewed 26 December 2016 via mobile

The location was quite good, close to the Shin Osaka Station, but a bit far from the shopping zone. Although it was easy to arrive and quite well located.
The problem that we saw was that the room was extremely small if you carry one luggage, if you have two much worse. The facilities of the room are very good, but you really don't have space to leave the luggage and minus if you want to open it. You can do it in the small aisle, but you can't leave it laying in the floor, because if you do, you can't open the bathroom door...
Keep in mind that it's not confortable if you have luggage, but if you don't, it's quite good.

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Sweet-Dawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 January 2017

Thank you for staying at our hotel.

We are fraid that you felt unconfortable to your room size.
Our hotel was built for business people originally so it might be samll for the guests who have big stuffs.
On the other hand, we are happy to hear positives.

Thank you for your comment and we hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

We had stayed here 2 years back but it was under the Chisun brand. So quite coincident that it has been rebranded under Mystay this time when we booked it.. The location was just a few blocks, 7 minute walk from Shin-Osaka Metro and slightly further from JR station.
The Hotel has undergone massive renovation and the looks nicer. But that’s it, while the bed size is ok for us the room is really small. Been traveling frequently to Nihon and we would say this is one of the smallest place we stayed over past 10 hotels!!! There is just too little room for your stuff. Suitcase cannot be left open and parking them closed reduces your walkway. There is NO cabinet/wall robe just a hanger place . Needless to say the toilet is equally space-challenging. Either you knock the toilet bowl or the tub. Ouch!
Things that’s ok; Wifi worked well. There is a microwave by the elevator (rather useful for us to warm food). A saving grace too; there is room view from our level 12 here. WE gave "Average" b'cos of the convenient location. We may not repeat another stay again.

Room tip: higher levels if possible
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank JimmySumKahWai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 January 2017

Thank you for staying at our hotel.

We are fraid that you felt unconfortable to your room size.
Our hotel was built for business people originally so it might be samll for the guests who have big stuffs.

We appreciate you spending your time writing to us. We sincerely hope to welcome you again at our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2016

It is a good location with local amenities around, staff were very pleasant to deal with and offered help when needed.
It is great if you want to stay close to Shin Osaka station (access for shikansen) and only a few stops away from Dontonbori which is where you have to go when in Osaka.
Keep in mind though expect the rooms to be very small if you are accustomed to western accomodation but it was to be expected as was the case with many other hotel rooms in Japan. Still manageable though.
Where it is located you frequently hear planes and trains though it didn't disturb us too much.
Overall a pleasant stay.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Service
1  Thank Ben T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 December 2016

Thank you for staying at our hotel.

We are afraid that you feel unconfortable to your room size.
On the other hand, we are happy to hear good comment and it seems to be satisfied while you staying. If so, we are very happy.

Thank you for your comment and we hope to see you again.
Wish your merry christmas and happy new year.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2016 via mobile

I know the room was small but I did not know it was very small. Im small asian but still too small for me. No space to move. Even with small luggage cannot make room to open it you need to use the bed (no cabinet). The toilet is incredibly small, not for europeans/Americans. I have travelled all around Japan, this is the smallest hotel I have stayed in. My husband used half of the bed for arranging his luggage, while I lay in half of the bed (nowhere to stay). We flew out of Japan the next day. This is not a good hotel to end your trip in Japan.

Pros:
- Convenient location near shin-osaka station which has a lot of JR transit going to Tokyo, Kyoto, Kobe, Hiroshima and connecting to local subways in osaka.
- complete amenities in room (water heater, hair dryer, toiletries, tv, ref), coin washer/dryer (important for travelers), microwave and vending machine in every floor.

Suggestions
- maybe consider removing some furnitures and make room beside the bed for luggage racks.

For the price and convenience, I would still consider staying here for an overnight stay with just a backpack or as a transit hotel.

Date of stay: December 2016
Trip type: Travelled as a couple
1  Thank I_Love_MMs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 23 December 2016

Thank you for stating at our hotel.

We are afraid that you felt unconfortable to the room size you stayed.
Our hotel was built for bussiness travelars berfore renovating so it might be small for the guests with big stuffs.

On the other hand, we are happy that you have positive comments for us.
We will try to make our guests comfortable while their staying.

Thank you for taking your time to write your comment.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2016

The hotel is located near JR Shin-Osaka Station. However, for first timers, we had a bit of difficulty to find it. Although once you get there, you'll realize it's just a straight line from the station (sorry, I forgot which exit to use). On the way to the hotel, you'll see Family Mart, 7-11, and Nakau (a chain restaurant). From the hotel to the left, you'll see Lawson. So it's very convenient location wise.

Room, as expected is small. AC instruction (along with TV remote and all electric equipments) can be found in the desk drawer, so you can set the AC to heat or cold. It's a bit hard to open two suitcases in the room and move about. Cleaning service is top notch. We left the room after 11:30AM, expecting the room wouldn't be cleaned because it's too late, but we got back to a clean room, new towels and new pyjamas.
Bathroom is also small, but shower pressure is good. Amenities are complete. You can get shower caps and cotton buds in the lobby, next to the elevator.

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Sisca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 15 December 2016

Thank you for staying at our hotel.

We are afraid that you felt unconfortable to your room and bathroom size.
Our hotel was built for business people before renovating so it might be small for the guests have big stuffs.
On the other hand, we are very happy to hear positives about convenience, amenities and room cleaning serviece.
We accept room creaning servises until 2PM. The guests who go out before 2pm, we will crean their room. And if they would like to come back soon and stay, we will ceran their room sooner then other rooms so please ask front desk.

Thank you for your comment and we hope to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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