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Reviews (1,220)
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Reviewed 27 November 2017

Front desk: Check-in and check-out was very smooth. It can be subjective though, providing you are not caught behind a queue of mass tourist group check-ins and outs. The hotel serves lotsa such tour groups.

Location: Immaculate. Limousine airport bus stop is just right in front of the hotel. Within 1-3 mins of walking distance to Hankyu, Hanshin and Osaka Municipal Railways. Not to mention that Hakyu Department Store, Hanshin Department Store, Hep 5, Grand Front Osaka, etc. are located nearby. Enuff' said.

Room: Booked a double room. Have to agree with most reviews here that it needs a restoration. Most of the furniture looks old but facilities function as per norm. Room size is not a problem for me since I stayed alone and not in my room most of the time, but it can be tight to accommodate 2 persons with luggage. Would be good if there are some optional cool white lighting in the room, most lighting were warm white which can get a bit dull, especially the bathroom.

Housekeeping: Excellent. Housekeeping did a very good job maintaining its cleanliness. Obliged to my request for additional pillows.

I would like it if the hotel offers some kind of security for the usage of lifts to access to the room floors. Also would be good to have safes in the rooms. For the price it offers, I will definitely make the same choice again. For one like me to choose this hotel, its mostly due to the convenience of location or the price, thus I would believe that any trivial flaws can be accommodated.

  • Stayed: November 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank gurikogen76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

We stayed in traditional Japanese room (tatami mat). Room was very clean. Spacious if compare to others Japanese hotels in big city (we have 2 adults and 1 children). Very quite. Location is perfect for travel to other areas by subway and intercity train (JR and local train). You can catch limousine bus from KIX airport (travel time around 1 hr). Bus stop is located at the front of hotel. This hotel also very close to shopping malls, lots of restaurants (from small stalls to big restaurant), groceries, and pharmacy shops.

Stayed: November 2017, travelled with family
Thank Jobby005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017

I booked this hotel as I would be heading off to Kansai airport the next day. With regards to location it is SUPER, the airport bus station is just right underneath the hotel. It's also within 3-5 mins walking distance to Hep-5, Daimaru, Lucua and Grand Front Osaka... Absolutely loved the location. However the rest is a bit disappointing. I felt I was in the 80's staying in the hotel, the hotel lobby, rooms and everything feels so aged, even the elevator doesn't have any security! However the size of room was not a problem for us (I know some comments say the rooms were small), we got given a room at the end of the corridor and we had a gigantic place spreading out our luggage. It would be great to see a renovation happening soon, otherwise don't think there would be a lot of re-visitors.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Maxi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
リザベーションセールス 大, RECEPTIONIST at Hotel New Hankyu Osaka, responded to this reviewResponded 16 December 2017

Thank you for staying HOTEL NEW HANKYU OSAKA.
Acccording to the rooms, We try to make guests feel more comfortable as refurbishing the rooms in order and We ask for your understanding regarding the room status.
We will continue to do improve our customer service with your opinions much better than now.
We are looking forward to meeting you in OSAKA again.
Thanks for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2017

I recently stayed here for four nights in a single room. The room was small and minimal but very clean. It was fine for sleeping but little room for sitting. The TV was only in non English languages with even the BBC World being dubbed in Japanese. On the up side the location is very convenient. being near the station for the train and the bus terminal for the airport. Food was also very accessible with a plethora of restaurants nearby.

Room Tip: Suggest you ask for a room with a street view as internal courtyard facing rooms are very dark
  • Stayed: November 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank lozza321884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
リザベーションセールス 大, RECEPTIONIST at Hotel New Hankyu Osaka, responded to this reviewResponded 16 December 2017


Thank you for staying HOTEL NEW HANKYU OSAKA. I'm sorry to make you feel uncomfortable during staying.
However, We will continue to do improve our customer service with your opinions much better than now. If you come to Osaka, I can assure you that we will do our best to give you the great hotel experience.
Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017

In the basement. Excellent food and excellent service. Have eaten Teppanyaki in Japan & Asia before and really enjoyed it here. No idea how much it must have cost (not cheap I guess) as someone else paid. But I'd happily go and eat again.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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