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“Fantastic hotel in Osaka” 5 of 5 bubbles
Review of Hotel New Otani Osaka

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Hotel New Otani Osaka
Ranked #15 of 296 Hotels / Ryokan in Osaka
Certificate of Excellence
Liverpool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic hotel in Osaka”
5 of 5 bubbles Reviewed 31 October 2011

Probably one of the best places I've stayed in the world ever.
We booked this hotel as it was close to the castle and got a deal on a castle view room. There were cheaper options but this was worth extra.

The staff were superb, couldn't do enough to help. Felt bad for the small female porter who insisted on taking our cases to our room :)

Our room had an a amazing view of the castle, park and downtown Osaka. The decor was a little dated but was all spotless and it was a massive room. Spent all my time in the room either sleeping or staring out the window anyway.

While you'll have to get the train into downtown Osaka if you want all the nightlife, there are a couple of handy convenience stores and a small mall with some nice cafes right near the hotel.

The park and castle totally make up for not being central.

Room Tip: Spend the extra and get a castle view room
See more room tips
  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,092 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Brighton, United Kingdom
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

Stayed at the New Otani recently for business. Rooms are spacious, comfortable beds and good amenities. Hotel offers nice views of Osaka castle, especially from the bar on 18F.
Couldn't fault the service, perfect in all areas. I'd happily return and recommend this hotel,

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NFGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Turda, Romania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 17 October 2011

Very nice staff, speaks very good English. The biggest rooms I have ever seen in Japan. The view is fantastic!

  • Stayed June 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hildegaardt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Coruña
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 12 October 2011

My opinion is very positive. The luxury hall has nothing to see with the rooms which clearly need an improvement but they are extremely clean. The best was the staff and the view from our room from which we could see the Osaka Casttle ( amazing in the night ). Location is not in midtown but is well connected ( a train statioon is only 5 minutes walking ). For our next visit we will maybe look for another in centre of town but for business I would definately stay again!

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank darkfenix77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 9 October 2011

Very disappointed as they would not let our daughter use the pool as she was not 18 ! Top floor lounge was booked for a private function and business centre closed on the weekend ... No Internet access unless in one of these locations. Frustrating.

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Goff99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel New Otani Osaka

Property: Hotel New Otani Osaka
Address: 1-4-1 Chuo-ku Shiromi, Osaka 540-8578, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Osaka
#10 Luxury Hotel in Osaka
#10 Family Hotel in Osaka
#15 Romantic Hotel in Osaka
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Hotel New Otani Osaka 4*
Number of rooms: 525
Official Description (provided by the hotel):
Hotel New Otani Osaka is facing the verdant expanse of Osaka Castle and Park, yet offers an easy access to the city center as well as major visitors sites in Kyoto, Nara and Himeji. Its naturally lit four-storey Atrium Lobby immediately lets the guests know their stay will be a special one. Impeccable service and stylish comfort assure top quality accommodation as well as a personal satisfaction for every guest. From your room, enjoy a "Royal View" of Osaka Castle. ... more   less 
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Also Known As:
New Otani Osaka
Osaka New Otani Hotel

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