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4 - 9 of 629 reviews
Reviewed 4 August 2019

I am so glad that I booked here for our days in Kyoto. The room was just what we needed. Perfect for coming back at the end of a long day being tourists. Beds were very comfortable and the abundance of toiletries is a great plus. The rooms are not big but I'm sure everyone knows this when traveling in Japan. I knew this and was still pleasantly surprised we weren't cramped horribly. The breakfast buffet is phenomenal. The western and Japanese options are incredible. It's tempting to eat too much. It starts getting pretty busy after 8am we noticed. My family was in the dining room well before this and felt there was always plenty of options. The location of the hotel was perfect as well. Easy to navigate around the city.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank 546dalia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 5 August 2019

Thank you for staying at the Mitsui Garden Hotel Kyoto Sanjo and taking time out of your day to write us this valuable review for us.

We are extremely happy to hear that you were satisfied with your stay and we were able to meet your expectations as well as needs. Our staff attempts to provide the best service to assist our customers with their needs so that they can have the best possible experience while traveling. Our facility provides not only an area where customers can sense a feeling of relaxation but also hospitality. We are always looking for room to improve and your review comes in great hand during this process. If we do get the chance we hope to have you stay with us again at the Mitsui Garden Hotel Kyoto Sanjo for your next trip to Kyoto.

Again, we thank you for staying with us at the Mitsui Garden Hotel Kyoto Sanjo and we look forward to serving you again.

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Reviewed 28 June 2019 via mobile

Highly recommend Mitsui Garden hotel for their impeccable service. I left a pair of jeans in the hotel, and receptionist - Ms Asami went the extra mile to arrange to have it couriered even after I had left Kyoto. Really appreciate the help!

Location was great! Walking distance to Nishiki market.

Date of stay: May 2019
Trip type: Travelled with family
1  Thank theorangeclyde
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 28 June 2019

hank you very much for staying at Mitsui Garden Hotel Kyoto Sanjyo.
We are pleased to hear that you were particularly satisfied with our garden bath. This public bath with a jacuzzi has been praised by our previous guests in the past.
Our hotel is located near the "Karasuma Oike" subway station so that it is easy for any guests who coming for business, traveling and shopping. This point could be one of the advantages for many guests. It is our great pleasure that your stay at our hotel could be a part of your precious memories and unforgettable trip in Kyoto. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon. Thank you very much. Front Office Manager.

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Reviewed 29 May 2019

Mitsui Garden Hotel Sanjo is perfectly located to access many points of interest. It is close to a railway station, within walking distance of Gion and the many riverside restaurants and the market (definitely worth a visit to sample the food, but remember you should not eat as you walk along. Buy your food and then stand and eat. Bad manners otherwise.) Close by there is an interesting bar upstairs across the street, 7Eleven for just about anything, and Starbucks for a quick coffee and breakfast.
The hotel rooms are tiny. Don't go for the cheapest option unless there is only one of you and you're only staying the night. Even an upgrade won't buy you a heap of room. The hotel has a lovely garden facing the lobby and is tastefully designed and furnished. Staff are, of course, super polite and helpful.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank tmg123Melbourne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 29 May 2019

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a wonderful comment.
It brings us great joy to hear that you enjoyed our central location. Our hotel is located in just front of subway station, and guests also can feel historical atmosphere that you can only feel in certain area in Kyoto. We are also in walking distance to NIjo Castle and famous Nishiki Food Market where you can enjoy some local foods.
We feel sorry to learn that the size of the room you stayed was not able to live up to your expectations, however, we would appreciate if you could understand the room situation we have in the city of Japan. If you have another opportunity to stay with us - and we hope you do, we recommend trying our Deluxe Twin and Family Room which you may enjoy luxury stay.
Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.
Front Office Manager

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Reviewed 28 April 2019 via mobile

Check-in was seamless, friendly and efficient. We arrived early they stored our luggage/again on check-out. The hotel is located close to Nishiki Market, subway and restaurants. The room is a bit small if you are travelling with large luggage - check one at Kyoto Station. That said it is extremely clean and they provide PJs for your comfort. Wait I forgot to mention the very cool heated bathroom shaving mirror!

Date of stay: April 2019
Trip type: Travelled as a couple
1  Thank RumJOro
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 28 April 2019

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a wonderful comment.
We will try to keep improving our service, therefore, we will be willing to help our guests during your stay. Please feel free to ask reception. We appreciate for your precious review and we hope to have an opportunity to welcome you again in the near future.And We are located in middle of Kyoto city and there are some famous spots such as Nijo castle, Nishiki market and Manga museum nearby. Moreover, it takes about 10 minutes from Kyoto main station, therefore, it is comfortable for our guests to go anywhere. We look forward to you and your family returning over and over and it is wonderful to see the changes in everyone year after year.
Front Office Manager

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Reviewed 9 April 2019

This hotel was recommended to me by a friend who has been to Japan and Kyoto many times. I booked a standard twin room with breakfast through Agoda.com and stayed here with my adult daughter. The cost of the room was over $300 because of cherry blossom season. Upon arrival to our room, we thought the room and bathroom to be very small, but there was a wonderful heated toilet and the room was very clean. There was no closet to hang our clothes in and the two of us had a hard time with all of our clothes and luggage. The shower tub curtain leaked onto the floor many times even though we tried to fit it snuggly around the shower tub. The beds and pillows were very comfortable and the staff at the front desk and restaurant were very helpful and courteous. The front desk also shipped our large luggage for a nominal fee from Kyoto back to Tokyo for us so we did not have to carry it on the train.
Housekeeping was very good and made up our room nicely each day and replenished the bottled water in the refrigerator. The food at breakfast was nice both American and Japanese, we were happy to have that available each morning. I did like the location of the hotel, we found a bar right across the street upstairs (Liquor Museum), and ate at Somushi Kochaya Korean Tea house right across the street and Steak Sakai Kyotosan right down the street. We could walk to the Imperial Palace and Nijo Castle and other restaurants that we found. It also has a beautiful garden to look at from the restaurant.

Room tip: The higher up the quieter the room
Date of stay: April 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank JeanneToulon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 12 April 2019

Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking your time to write a wonderful comment.
We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.
Also we are located in middle of Kyoto city and there are some famous spots such as Nijo castle, Nishiki market and Manga museum nearby. Moreover, it takes about 10 minutes from Kyoto main station, therefore, it is comfortable for our guests to go anywhere.
However we feel sorry for the fact that some types of room do not have a closet, and apologize for the inconvenience you experienced. We understand it might bother travelers with lots of clothes and stuff. But we would like to let you know that our Family Room have a closet. You are always welcome to contact us directly for the details.
We look forward to welcoming you back to our hotel again on your next opportunity to visit Kyoto Japan. Again, thank you for your assessment.
Front Office Manager

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