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Ryokan 
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Kyoto Itoya Hotel(Kyoto)(Great Value!)
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Reviews (1,454)
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Reviewed 26 April 2012

Great location! BUT… we had 2 rooms, and one of them was permeated with cigarette smoke (in a non-smoking room). When we arrived we immediately noticed the smell and complained. The staff used an air cleaning machine and assured us that after 2 hours the air would be cleaned. Unfortunately, the smoke was in the bedding, draperies, everywhere! Consequently, the room was not habitable for the pregnant woman in our traveling party as planned. In addition, the air conditioning and fan unit did not work in either room. This all made for very uncomfortable sleeping. Because of these reasons, we don’t think we would stay there again.

  • Stayed: April 2012, travelled with family
    • Value
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1  Thank Joe4940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ms-kyoto-shijo, front staff at Hotel MyStays Kyoto Shijo, responded to this reviewResponded 13 May 2012

Dear Sir or Madam

Thank you very much for your comment.
We are very sorry that you felt uncomfortable with your room which has got the smelling of cigarette.
We tried to clean your room with air cleaning machine but it did not go, I am sorry for that.
Did we suggest to chage your room?
Normally if we have extra room for change, we change to the Non-smoking room.

Anyway We are really sorry for your staying.

Sincerely

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Reviewed 18 April 2012

The hotel staff are very friendly and very helpful. Felt welcome from the start.
Our room was of decent size and had a very large and comfortable bed. Although the hotel rooms may be in need of some redecoration.

  • Stayed: April 2012, travelled as a couple
    • Value
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Thank 1funTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ms-kyoto-shijo, front staff at Hotel MyStays Kyoto Shijo, responded to this reviewResponded 7 May 2012

Dear SIr or Madam

Thank you very much for your comment.
We are very glad that you liked with us.
How was your trip?
I hope that you had a great time with us.
We are looking forward to seeing you again.

Sinceerely

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Reviewed 18 April 2012

1. No bottle water provided.
2. Only central heating system, cannot switch to air conditioning function separately(room by room).
3. Interior design of hotel room is poor. No space to unpack luggage, only can place on the doorway.
4. No clothesline in bathroom provided.
5. No warm toilet seat.

  • Stayed: April 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank louisa7128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ms-kyoto-shijo, front staff at Hotel MyStays Kyoto Shijo, responded to this reviewResponded 7 May 2012

Dear Sir or Madam

Thank you very much for staying with us.
We are very sorry that you felt umcomfortable.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2012

Stayed for 4 nights. Located in city center, the hotel is close to bus station and subway, taking about the same time to everywhere. The good thing is that we don’t need to start from Kyoto station and wait the bus in a long line.

The room was clean but a little small and the bed was comfortable. Bathroom was clean too and equipped with bathtub. The hotel also provides free internet and it was fast.

The fridge seems very powerful that my drink and strawberries got frozen even I adjusted it less cold.

Only two elevators in hotel and they were busy before 8:30am.

Overall a good hotel and I will stay here again.

  • Stayed: April 2012, travelled with friends
    • Value
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1  Thank schieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ms-kyoto-shijo, front staff at Hotel MyStays Kyoto Shijo, responded to this reviewResponded 26 April 2012

Dear Sir or Madam

Thank you very much for your comment.
We are pleased that you felt comfortable with your staying.
We are very sorry about the fridge which you did not adjust.
Even though it was bad thing, it seems that you liked us.
How was your trip?
I hope you had a good time.

We are looking forward to seeing you again.

Sincerely

Yuzuru Kuno

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Reviewed 11 April 2012

We have spent two nights there in a normal room (non smokimg)

The good:
- no frills hotel. Never been a big fan of the luaguage man
- modern/recent hotel, very clean
- location: plenty of restaurant around (not always english friendly) and close the subway
- bathroom bigger than expected with good water pressure
- free and fast internet
- friendly staff

The average
- room size: shoe box!, but sufficient as there is so much to do outside

The bad
- pillow is a brick! (with better pillow, rating would have been better)

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank axelgfrsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ms-kyoto-shijo, front staff at Hotel MyStays Kyoto Shijo, responded to this reviewResponded 25 April 2012

Dear Sir or Madam

Thank you very much for your comment.
It seems that you feel comfortable with your room.
The one thing I would like to mention is the pillow.
We have two types of pillows which are soft and hard.
We are sorry that you felt uncomfortable but please let us know
if you need the soft one.

We are looking forward to seeing you.

Sincerely

Yuzuru Kuno

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