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3 - 8 of 1,373 reviews
Reviewed 29 December 2019

This hotel is in a great location, immediately adjacent to The breakfast buffet is wonderful, and offers a wide variety of American, European and Japanese style dishes. Staff is very helpful and professional. The hotel is easy walking distance to the Kobe Herb Gardens - a very special place to visit any time of year.

Date of stay: December 2019
    • Value
    • Location
    • Service
1  Thank Gretchen P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kobe A, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded 2 January 2020

Dear GGP1

Warmest greeting from ANA Crowne Plaza Kobe.
We greatly appreciate you for choosing our hotel for your stay in Kobe and taking the time to send such wonderful and informative feedback to us.
We are very delighted to know that you have enjoyed the breakfast.
We are also pleased to hear that the location of our hotel met your expectation.
The team will make great effort to make you feel at home for sure.
Your favorable comments have warmed our hearts and we will strive for excellence in our service.
Once again, we would like to express our sincere thanks for choosing our place.
In closing, I would like to once again thank you for your wonderful feedback and we will look forward to welcoming you back again should your travel plans bring you back to Kobe.

Best regards,

ANA Crowne Plaza Kobe
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2019 via mobile

It is located close to Shin Kobe station. Exit the station , see the tall hotel building and Just walk across the pedestrian bridge. The reception is on the 4th floor. A hotel with space. The lounge is very spacious and we enjoy sitting on the sofas. We can also help ourselves to the free lemon water while relaxing there. There are many restaurants at the adjacent shopping mall, Koto No Hako. Our room was very spacious. The bath tub is large and bath powder is provided. We also made use of the ' Gentle steam eye musk'. Simply gorgeous to soak yourself in the water at night, body soothing after going to the many scenic spots in Kobe during the day. Really good tips from the "Your great sleep " guide provided. The steaming We Great pillows provided , enabling us to sleep soundly through the night. From the window , we have a great view of Kobe , as it appears at night and daytime.

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank GanL
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 November 2019

We had an excellent 4 night stay at ANA Crowne Plaza Kobe. This is the second time in less than 3 years that we have stayed at this very spacious hotel with a great location and a large and welcoming lobby. The subway is just below the hotel while and the Shin Kobe station is a few minutes' walk away. There is also a supermarket and a 100 Yen shop right below the hotel; really convenient.

As with the last stay, we had a great view from our room which was on the 28th floor. The service provided by the hotel was excellent. Everything we requested from housekeeping such as a iron, extra pillows etc. were delivered promptly. There is also a well equipped gym on the 12 floor that is open 24 hours.

We enjoyed our breakfast every morning which has a very good spread of Japanese and western cuisines. We tried a few of the restaurants at the hotel and they were all very good. Our favourite was the teppanyaki restaurant, Kitano.

We really enjoyed our stay at ANA Crowne Plaza Kobe. We will certainly be back at the hotel if we visit Kobe again in the future.

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Michael L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 November 2019

The ANA crowne plaza is located beside the Shinkansen train station and just one metro station from the Sannomiya central station away. Also the very nice Nunobiki herb garden cable car is just locaed beside the hotel. So for tourists this hotel has almost the perfect location since you can visit downtown Kobe with all the restaurants within some minutes or go to top of the mountains on the Nunobiki herb garden directly from the hotel. And if you want to visit Kyoto the Shinkansen brings you there in just 28 minutes in the train station close by.

There are several restaurants in the hotel, a fitness center and shops. There is also a lounge in the top floor 37 if you have booked a room on the top levels. This offers nice breakfast, tea and small appetizers in the evening, all included in the room price. This is recommended from my point of view. However the rooms are rather small and a little bit outdated.

Overall a very good hotel, very good location for visitors and a good infrastructure.

Room tip: Club lounge rooms include breakfast in the top level lounge: Very good value
Date of stay: November 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank AlexanderH35
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 October 2019

Went for a rugby world cup game so very crowded which they found a problem in the dining room, frequent wait for a table at breakfast and lunch then uncomfortable with a large crowd at the inevitable buffet.
Room ok with good view.

We once lived in Kobe and have visited many times since so we know how to get around and where to go. If visiting first time would stay nearer city centre but good for us with luggage for 3 week stay and travelling shinkansen. Boasted the largest fattest group of England supporters available in Japan so no surprise large amounts of food consumed! Convenient for Rokko (where we lived as well as Kitano cho) and Mayer cable.

Room tip: Room rate during 3 nights around England game 5x rate offered following night, spot of 'gouging'!
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
2  Thank reformer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at ANA Crowne Plaza Kobe, an IHG hotel, responded to this reviewResponded 20 December 2019

Hi reformer,

I'm glad you choose our hotel for your visit to Kobe. Thank you for staying. How's the game?

Our Crowne Plaza goals to achieve high-quality standards, deliver guest satisfaction and serve travelers' needs. I'm sorry that your visit was not up to par. I understand our guests made our dining room a bit crowded. I see the masses made you less appreciate our meals. Trust that I had our Restaurant Supervisor and General Manager alerted about this, and I'm sure they'll take the necessary steps to make sure the issues you raised are resolved immediately.

We appreciate you leaving feedback about your experience, and I hope to see you soon.

Many Thanks,

Rein D
Case Manager
IHGService

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