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Reviewed 2 October 2019

Stayed here for 3 nights with our rugby tour, room was very nice and bed comfy, breakfast had a good choice, found it very strange that no bars open during day, especially the sports bar as 2 coach loads of rugby fans had checked in, also having to pay to use pool and gym, sky bar had a nice view but you have to pay a cover charge to sit there even though you are buying drinks, the wine was very expensive in there, location a little bit far out from centre of Kobe but there are regular trains, added bonus the England lads were staying there at same time

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
Thank mary k
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KOBEBAYSHERATON, General Manager at Kobe Bay Sheraton Hotel & Towers, responded to this reviewResponded 4 October 2019

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay.
We appreciate your valuable feedback.
And, we must apologize to you for matters in your stay.

We really regret to know that we were not able to exceed your expectations.
If you reserve the club floor rooms, you are able to use the gym, swimming pool complimentary.
We will share your comments with all staff .

Once again, thank you for your comment and for choosing our hotel, and we truly hope that you will allow us a second chance to serve you and allow us to prove that this was not a regular occurrence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2019

As international hotels go this is fairly below par and dated. Most staff struggle with basic English. Clean but little else going for it. The wifi constantly drops out and is super-slow. The pool and courts are nice but cost 3500 yen to use EACH TIME which is extortionate, and being a Marriott Bonvoy member does nothing to help. It is a couple of train lines from anywhere you want to go so everything takes time and those train fees add up. All in all avoid and stay somewhere more central with save your money for things you want to spend it on

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
Thank nickglozier
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KOBEBAYSHERATON, General Manager at Kobe Bay Sheraton Hotel & Towers, responded to this reviewResponded 4 October 2019

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. And, we must apologize to you for matters in your stay.
We really regret to know that we were not able to exceed your expectations.


We apologize deeply about the problem with the staff's response at front and gym.
We need to respond quickly and carefully to customer issues. We need to guide our customers to the unified rules.


Once again, thank you for your comment and for choosing our hotel, and we truly hope that you will allow us a second chance to serve you and allow us to prove that this was not a regular occurrence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2019

This is a business hotel for people who don't use WiFi. If you need to communicate with the outside world then go elsewhere. It is utterly, utterly hopeless. Been here eight days and it's getting worse.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank ARtripper
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KOBEBAYSHERATON, General Manager at Kobe Bay Sheraton Hotel & Towers, responded to this reviewResponded 4 October 2019

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay.
We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us.

However, we apologize for the wifi facilities. We will share your comments with our team.

Once again, thank you for choosing our hotel, we certainly hope we will have the opportunity to serve you again on your next visit to Kobe.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2019

Great hotel for families and lots to do with a little imagination
Review of Sheraton Grande Tokyo Bay Hotel
Pending review
The staff here were very accomodating and nice to me, my wife and children. Yes, its not in a main city (its on Rokko Island) but who cares....a very convenient train station connects to the hotel and its on $1.50 to ride into town and connect to all other trains stations. There is also a great supermarket right at the train station and we usually went there for our sushi and other eats then brought them back with us. The lounge is crowded but the staff there are very accomodating. The pool is awesome and the kids and my wife loved the Onsen and exercise facilities. The front desk staff and very knowledgeable and extremely professional and nice. The buffet in the morning is loaded with lots of options and a great dinning experience. The cooks and servers are all very accommodating. The rooms are spacious and I lucked out with a small upgrade but it was still very satisfying. I felt very safe at the hotel and never had any safety issues. there is also bus service that will take you into town. I travel a lot and really respect the hotel management here - they run a well disciplined operation. I don't drink alcohol so the lounge at night wasn't a big deal for me but the morning breakfast was spectacular and for my kids it was all they needed as the buffet would have been overwhelming for them. The maps will guide you to the tourist spots but be prepared to do a lot of walking. The pizza joint next to the hotel was terrible dont eat there. McDonalds and a Chinese restaurant are steps away and so are lots of other options. Brush up on your Japanese a little and it will go a long way while visiting all the sites.

Room tip: I stayed on the 16th and 1o floors and both had great views
Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank sldude
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
KOBEBAYSHERATON, General Manager at Kobe Bay Sheraton Hotel & Towers, responded to this reviewResponded 1 July 2019

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay.
We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us.

Moreover, we really appreciate your praise for our services, the gym,Onsen, and restaurants.
We will continue to try to improve our service skill and provide you more comfortable stay on your next trip.

Once again, thank you for choosing our hotel, and we hope we can serve you again on your future visits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2019

The staff here were very accomodating and nice to me, my wife and children. Yes, its not in a main city (its on Rokko Island) but who cares....a very convenient train station connects to the hotel and its on $1.50 to ride into town and connect to all other trains stations. There is also a great supermarket right at the train station and we usually went there for our sushi and other eats then brought them back with us. The lounge is crowded but the staff there are very accomodating. The pool is awesome and the kids and my wife loved the Onsen and exercise facilities. The front desk staff and very knowledgeable and extremely professional and nice. The buffet in the morning is loaded with lots of options and a great dinning experience. The cooks and servers are all very accommodating. The rooms are spacious and I lucked out with a small upgrade but it was still very satisfying. I felt very safe at the hotel and never had any safety issues. there is also bus service that will take you into town. I travel a lot and really respect the hotel management here - they run a well disciplined operation. I don't drink alcohol so the lounge at night wasn't a big deal for me but the morning breakfast was spectacular and for my kids it was all they needed as the buffet would have been overwhelming for them. The maps will guide you to the tourist spots but be prepared to do a lot of walking. The pizza joint next to the hotel was terrible dont eat there. McDonalds and a Chinese restuarant are steps away and so are lots of other options. Brush up on your Japanese a little and it will go a long way while visiting all the sites.

Room tip: We stayed on the 16th and 10th floors and the views were awesome.
Date of stay: June 2019
  • Trip type: Travelled with family
    • Rooms
    • Service
1  Thank sldude
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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