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4 - 9 of 2,257 reviews
Reviewed 25 December 2019 via mobile

After Tokyo and Kyoto this was my third hotel of the Okura chain. It opened 30 years ago and it shows its age.
While service and staff are of the well known Okura quality the building itself might benefit from a renovation.
When attempting to use the Fitnesscenter we were informed that it is not free for guests of the hotel but would ¥4,400 per day (approx. $40). We found that price quite shocking. They then offered a special price of ¥1,100 per 20 minutes if we were content with just using the treadmills....
The hotel offers a free shuttle bus service to the Sannomiya railway station. The harbour view from some rooms is stunning, especially after dark3.

Date of stay: December 2019
Trip type: Travelled as a couple
3  Thank AhasverSaoPaulo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelOkuraKobe, お客様担当マネージャー at Hotel Okura Kobe, responded to this reviewResponded 6 January 2020

Thank you very much for choosing to stay at Hotel Okura Kobe and for taking the time to share your experience about your recent stay with us.
We really appreciate your great comments about our location and the breakfast.
As regards the charge of our Health club ,if you join our hotel group membership" One harmony", you can get the privilege of using the fitness club for 50% discount from usual hotel guest charge.Please excuse our lack of explanation.
Also,we are sorry for any inconvenience our facility might have caused you.
Review is very important for us,so as to do our best to meet the expectations of the guests.
We will try our best to improve the quality of our service so as to make such a hotel that all the guests will be satisfied.
We are looking forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2019

My husband and I stayed at the Hotel Okura Kobe for 3 nights during our honeymoon. The location was great, right on the waterfront, super romantic and close to the train to get to other areas of Kobe or other close-by cities (Osaka, Kyoto, Nara).

Date of stay: September 2019
1  Thank Keli_Imus
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelOkuraKobe, お客様担当マネージャー at Hotel Okura Kobe, responded to this reviewResponded 28 December 2019

Thank you very much for choosing to stay at Hotel Okura Kobe for your honeymoon and for taking the time to share your feedback about your recent stay with us.
We really appreciate your rating with the comments about our location. It is always encouraging whenever we received positive feedback from our guests. We are looking forward to welcoming you back in the near future.

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Reviewed 17 December 2019

I've got a room overlooking the Kobe Tower so the view was stunning. Although it's not close to the City Centre of Kobe, the hotel provided shuttle bus service to and from Sannomiya Station. So you may choose to walk for around 15 minutes or take to shuttle to city centre.

Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
2  Thank NatalieChoi03
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelOkuraKobe, お客様担当マネージャー at Hotel Okura Kobe, responded to this reviewResponded 18 December 2019

Thank you very much for choosing to stay at Hotel Okura Kobe and for taking the time to share your feedback about your recent stay with us.
We really appreciate your high rating about us and we are glad that you enjoyed during your stay.
We hope to have the pleasure of welcoming you back again on your next visit to Kobe.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019 via mobile

Beautiful place with a park nearby. Breakfast spread was nice, have a few shops inside the hotel. Cafe have a good view of the sea (some seats).
Rooms are nice and big, smoking rooms are available upon request.

Date of stay: July 2019
Trip type: Travelled on business
2  Thank LovelySunandBeach
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
HotelOkuraKobe, お客様担当マネージャー at Hotel Okura Kobe, responded to this reviewResponded 17 December 2019

Thank you very much for choosing to stay at Hotel Okura Kobe and for taking the time to share your feedback about your recent stay with us.
We really appreciate your high rating about us.
We will try our best to improve the quality of our service so as to make such a hotel that all the guests will be satisfied.
We are looking forward to serving you again at our hotel in the days to come.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2019

Such a wonderful stay in this beautiful hotel. Our room in the Barbour front we could enjoy the Kobe harbor, bridge , tower , Meriken Park, especially seeing people walking their pets in the park.
Hotel provide free shuttle bus to Sannomiya station, make it easy to travel to Osaka or Kyoto.

Lots of restaurants and shopping at Meriken park, and just 10 minutes walk to China town.

The bed is a bit hard, if this can improve, will be perfect stay.

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank Sporeboy83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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