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Reviewed 6 November 2019

My husband and I loved everything about this hotel. It was one of the most beautiful hotels that we have ever stayed in. Perfect in every way. We spent three nights in a deluxe harbour view king room. The room itself was very spacious, beautifully decorated, clean and had a wonderful view of the harbour. To top things off it had a nespresso machine and a complimentary mini bar that was refilled every day. The public spaces were very atmospheric and conveyed a past era perfectly. We loved the bar with its amazing views. Although not on the menu the bartender made me a perfect negroni ( OK more than one). One evening we ate in the restaurant and found the food to be delicious. The service at the front desk, in the bar and in the restaurant was impeccable. The room attendants did an excellent job. We thought that our room, the bar and the restaurant all represented excellent value for money. Neither my husband nor I could find a single fault with the Oriental Hotel. Even better, the Oriental Hotel's location in Kobe cannot be beat. I am so pleased that we discovered this very special hotel. Highly recommended!!

Date of stay: October 2019
3  Thank Donna C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, お客様担当マネージャー at Oriental Hotel, responded to this reviewResponded 10 November 2019

Dear Ms. Siwa08

Thank you for staying in our hotel for your precious occasion.
It was very honored for us to give our best Omotenashi to you.
 
All of our staff are always trying to live up with our customers' expectations
and hopefully, exceed them.

We were also very glad that we could give you a sense of the past era of our hotel and Kobe
since our concept is "a tale of unbroken traditions woven across the boundaries of time."

So we really appreciate all of your comments on our hotel
and we are very looking forward to seeing you again in the near future.

Thank you for your time.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2019 via mobile

We stayed for three nights in a bay view room, and very much enjoyed our time here! The hotel is walking distance to a ton of shops and restaurants, and that was a nice plus. My only complaint is that the lighting in the room was quite dim, which made it challenging to apply makeup and generally get ready in the mornings.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank joeycakes13
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 5 November 2019

Dear joeycakes13,

Thank you for sharing your stay with us here on TripAdvisor.

First off, thank you for your feedback in regards to our room lighting. We have received similar suggestions in the past and are actively looking for ways to keep the same relaxing atmosphere and tone while making sure our guests can still use our guests rooms effectively.

We are thrilled to hear that everything else was suffice and enjoyable! We hope that if you're ever in our neck of the woods again, you will choose us as your residence while in Kobe.

Until we meet again, we wish you happy travels!

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Reviewed 12 October 2019

The room was ideal, with a great view over Kobe to the mountains. Comfortable, clean, and with a nice bathroom. The gym was also a positive, as the CV machines looked out over the city to the port. In a (rare) nice touch, the dumbells went up to 20kg as well...

The location was perfect - ten minutes walk from Sannomiya station, making it 25 minutes total via the tube to Shin-Kobe. Ten minutes in the other direction gets you to the port, and ten minutes West to Chinatown.

The restaurant/bar at the hotel were great, and I'd highly recommend the taster menu in Dinner By Pacific. A little pricey (£205 for two of us) it was still great, and in a beautiful setting. If you want a window table, either reserve or arrive before 7pm, as they fill up quickly.

Date of stay: October 2019
    • Location
    • Rooms
    • Service
2  Thank Thomas L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 15 October 2019

Dear ClubberGOA,

Thank you for sharing your experience with us and the rest of the community here on TripAdvisor.
We have said time after time that the feedback from our guests (both good and no so) is a vital part of ensuring every guest have the greatest experience possible.

As you mentioned, we are fortunate to be in such a centered location just a short walk from some of Kobe's most popular spots. Also we would like to thank you for your recommendation of Main Dining by The House of Pacific, our chefs are always hard at work designing the perfect menu for each season. Our window tables are on a first come first serve basis, so your advice is spot on!

Thank you once again for your thoughtful review and we hope to have the pleasure of serving you again in the future.

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Reviewed 8 October 2019 via mobile

This hotel will definitely stay in my mind as one of my best experiences. Everything is perfect: the service, the people, the decoration, the view, the different restaurants and bars....everything was truly as perfect as ones can imagine. I loved the hotel and room decoration in that 1900' oriental style with the comfort of modern features of all kinds. The view while having breakfast was my best moment of the day.
I will miss this hotel a lot.....

Date of stay: October 2019
Trip type: Travelled on business
1  Thank fr68
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 8 October 2019

Dear fr68,

And we will miss serving you as well! Thank you for sharing your amazing experience and thoughts on your stay. You basically took the words right out of our mouth! While we deeply appreciate the "Can't be better" title, we are always looking for ways to make our guests say "wow!". Thank you once again and were looking forward to your next visit.

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Reviewed 20 September 2019 via mobile

it was a large spacious room. with a beautiful design. clean room.
in hotels everywhere there is a beautiful swing
Great service.
lead to the room with a smile.
there are wonderful restaurants with a terrace

Date of stay: September 2019
Trip type: Travelled as a couple
Thank mariashved
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
OmotenashiHotelsKobe, Guest Relations Manager at Oriental Hotel, responded to this reviewResponded 8 October 2019

Dear mariashved,

Thank you for taking the time to share your thoughts and experience with us here on TripAdvisor.

Nothing pleases us more than knowing our guests enjoyed their stay with us. We can't wait to have the opportunity to serve you again in the future. We hope you have a great day!

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