We always travel to Japan and first time staying this building. Great disappointment. Paid price for 3 adults and 1 kid. Confirmation read 3 adults 1 kid in japanese tatami room with dinner.

When we paid and checked in, they do not allow us to bring in our stroller to the ryokan told us to park outside building. Fine.

Dinner time told us expedia and hotels.com made a 'mistake'. The kid price we paid does not include dinner and does not include bed or mattress. There are also no kimono for kid and kid are not allowed in onsen even with adults.

However confirmation letter stated 3 adults 1 kid with dinner they argued is expedia and hotels.com fault for accepting our payment even when we paid a higher price. We requested to order some food since our kid has no food for dinner at 9pm. They mentioned they do not have cafe or restaurant and kids are not welcome. Told us to complain if we wish. So we drove downhill convenience pack some spegathi for our poor kid who is so hungry.

This is a expensive and totally disgusting building (the manager mentioned they are not hotel so don't expect service. We seriously regretted booking this old building with poor attitude staff and manager. We requested one pillow for our kid as no bed was prepared. They demanded 3000yen for 1 extra pillow. Gosh i have better place to spend my money than getting such lousy service at a high price.

Book this place at your own risk.

This was my first time to Kobe and I had the privilege of being driven by a couple of new friends to this onsen, when we arrived I was blown away by the amount of onsens in the general area, I’m told that there’s about 30. We were greeted by staff at the entrance who were happy to direct us to the onsen itself, the bath was fantastic but then I haven’t come across one that I didn’t like in my 8 times to Japan, there was a special bath that had what looked like brown rusty coloured water, my friend tells me that the water is originally clear but because it has a lot of iron in it when the water reaches the surface it oxidizes and turns the rusty colour-excellent. After the bath, we had a delicious lunch which we dragged out for a couple of hours whilst I got to know my new friends, All in all I enjoyed this ryokan style hotel and would love to come back as a guest in the not too distant future, the service was extremely good and very professional, I found the staff very polite and very friendly, the food was excellent. Highly recommend Arima Onsen.