We stayed in Hangzhou for 4 nights. Even though the English skills were limited, the staff did everything possible to make our stay a pleasant one. The hotel is beautiful, and right near a lovely path along the river. We were too busy to get to the pool or fitness center, but others told us these were great as well. On our last night, our are, which had quite a bit of cash, was broken. Within 5 minutes of our call, a lovely staff person arrived and saved the day with her key and kindness. We would recommend this hotel highly. The only downside is that with the awful traffic it is almost N hour from the West Lake area, which is really where the heart of things lies .
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