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Reviewed 6 July 2018 via mobile

We stayed in the citadines for 3 nights. The hotel is located on walking distance to the main sights in Xi’an like the citywall and the Bell tower. It’s also close to the metro station and several ATM’s.

The rooms were tidy and clean, but the bathroom was a bit outdated. The shared living area is a great place to play cards or read your book.
The staff at the desk was friendly, most of them speak some English.

The breakfast that was included in our booking was alright. It offers both Chinese as western foods.

This hotel is a good choice if you are looking for a place to stay in a bit lower sigment. I think this hotel has a great price/quality rate.

Stayed: July 2018, travelled with friends
Thank sandervanos23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shixia, 客户关系经理 at Citadines Central Xi'an, responded to this reviewResponded 1 August 2018

"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again.
"

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Reviewed 5 July 2018

The check-in process was easy and our rooms were ready when we arrived (always a plus). The room itself was spacious with a kitchenette that had everything you needed for a short stay. The only compliant I have of this place is that a simple can of paint would make this hotel look new again. There are marks everywhere that just makes it look dirty when I know it isn't. They had a OK breakfast buffet, not much to choose from but the food they did have was decent. It wasn't your typical breakfast buffet with bacon and eggs it had noodles and rice and slice bread.
The location of this hotel was perfect being only across the street from the Drum Tower and the Muslim Quarter. I would stay here again if I ever find myself in Xi'an again.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Ginger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shixia, 客户关系经理 at Citadines Central Xi'an, responded to this reviewResponded 1 August 2018

"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again.
"

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Reviewed 5 July 2018

Wife and I were here for 2 nights in June.

The hotel was centrally located right next to the Bell and Drum tower Across from the Muslim Quarter. Getting to the Hotel from the airport via public transport was a breeze. Basically just an Official airport shuttle to the North Railway station and the subway to the Bell Tower. The hotel was a 5 minute walk from the Exit. From the hotel we got to everywhere we needed via public transport. For example: subway to Big wild goose Pagoda. Bus 251 to the train station and tourist bus 5 (306) to Terracotta Warriors and Huaqing Palace. The Great Mosque, the Muslim Quarters, and the Wall were walking distance from the hotel.

Our check-in process was easy and simple, we were given a room with great WiFi and a comfortable bed. But the room although it is none-smoking, it still smelled like smoke from previous guests. I guess they don't really enforce the rules, so people still smoke in non-smoking rooms. We had to turn the AC on full blast for hours for the relieve of the smell. The furnitures were falling apart in the living room and needs to be updated. Bathroom amenities were great and the bed was clean and comfortable. At least we had 2 good night sleep here.

Breakfast was ok. I mostly go for the Chinese breakfast which consist of congee, youtiao, pickled vegi. and fruit. It was adequate, but I can see many westerners not liking the breakfast. Their western options were not great. Coffee was not good, no tea, and the juice were cheap boxed juices. Overall it did the job. Their gym was also adaquant for what it is.

Knowing how convenient XiAn is via public transport. We will most likely not be back to this hotel again, there is no reason to stay near the Bell tower at all. There are plenty of other more updated hotels or traditional Chinese hotels to stay in.

Overall it was an okay experience, you won't be disappointed staying here, but you also won't be wowed. The rooms matches the amount I was charged. It's an average stay.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
4  Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shixia, 客户关系经理 at Citadines Central Xi'an, responded to this reviewResponded 1 August 2018

"Dear Guest:thank you for your choosing to stay with us. Our property is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. All of us hope you will choose any property of Ascott to stay again.
"

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Reviewed 1 July 2018 via mobile

Got the studio room which is very spacious with 2 queen size beds...kitchen appliances and amenities are included..hotel is a bit aged..doors need a push to open and wash room were quite ruined...but for the price we paid it was ok we think...location was perfect..walking distance to the drum and bell tower and of course moslem quarter

Stayed: July 2018, travelled with friends
Thank anieh_chan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shixia, 客户关系经理 at Citadines Central Xi'an, responded to this reviewResponded 1 August 2018

"Dear Guest:thank you for your choosing to stay with us and recognition to our property(service). We are still ocnstantly providing the satisfactory service for our guests. All of us hope you will choose any property of Ascott to stay again.
"

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Reviewed 25 June 2018

This is an excellent Aparthotel with a great central location close to the Drum Tower and not far from the metro. The room was spacious and modern with kitchen utensils and crockery and microwave and kettle. There was also an iron and ironing board. It was fantastic value for the size of the room. The people at the reception desk were very helpful and spoke English. The breakfast was very bad. The cups and plates are all plastic, the juice tastes like coloured water and the coffee was very ordinary. The bread was stale and the toaster was ancient and slow. I enjoyed my stay and would recommend the hotel but eat breakfast somewhere else or buy something and eat it in the room.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank MartinS10542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shixia, 客户关系经理 at Citadines Central Xi'an, responded to this reviewResponded 26 June 2018

"Dear Guest:thank you for your choosing to stay with us. Our property is located in the heart of the cith with convenient traffic, that is the center of restaurant, entertainment and shopping. The famious Muslin street,bell tower and city wall Etc. are more 10 minutes away from hotel by walk, and we provide the free city map for your easy trip. And the breakfast on the 1 level is the form of outsouring, but we will supervise their breakfast quality and service training all the time. All of us hope you will choose any property of Ascott to stay again.
"

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