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Sheraton Xi'an North City Hotel
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Reviews (750)
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Reviewed 2 April 2018

We were unsure what to expect of this hotel after reading some reviews but it was a very nice property. We decided to stay at this one since it's part of the Starwood/Marriott brand which we prefer. Coming in from the bullet train from Beijing, this is a very easy hotel to use, it's only 4 stops away and 2 RMB on Line 2. The hotel is literally right outside the train exit B.

The check in staff (Aeron) was friendly and helpful. We booked the 2 room apartment which was huge and less than the cost of 2 rooms for a family of 5. The room came with a full dining area, living room, kitchen, washer/dryer and even an automatic mahjong table. In total it was 2.5 bathrooms, and 2 bedrooms, all were very nice.

The fitness area was a bit small but certainly usable and the pool/spa area was very nice also. We used the concierge lounge and breakfast areas on both days. I would say the the food quality/presentation were good, not excellent.

The hotel is down the street from a western type mall if you want to eat at the food court. The convenience of the train allowed us to get to the bell/drum tower/muslim quarter area for 2RMB to buy some souvenirs. Since we flew from Xi'an to BJ, the easiest was to take arrange a taxi for about 150 RMB instead of trying to take public transit which would have taken more than twice as long.

I would recommend this hotel if you're coming in on the bullet train.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank windycityfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abe X, General Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded 3 April 2018

Dear guest,
Thank you stay with us again at Sheraton Xian North City Hotel, and always give us good comments and suggestions.
We are very glad to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you, for your patronage to Marriott International Inc. and it’s 30 brands globally!
Please be rest assured, we treat your feedback extremely important, because we believe, only our loyal guest, like yourself, to tell us where we did good and where we should improve, this is the most important way to help us become stronger and stand out from these days competition! I’m looking forward to meet you and welcome you back in the near future!
Best Regards!
Oliver Yu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

Have stayed in other hotels local to this location but find Sheraton the best . Nice stay , good English spoken and very attentive staff . Breakfast is excellent even if the coffee isn’t great but it is china . There is a Starbucks across the road . Next to subway so also good if you need to get to train stations . Used the gym this time .
My comment is to ensure steam room and sauna is on ready for guests !!

Stayed: March 2018, travelled on business
Thank stmartindp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abe X, General Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded 1 April 2018

Dear guest,
Thank you stay with us again at Sheraton Xian North City Hotel, and always give us good comments and suggestions.
We are very glad to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you, for your patronage to Marriott International Inc. and it’s 30 brands globally! 
Please be rest assured, we treat your feedback extremely important, because we believe, only our loyal guest, like yourself, to tell us where we did good and where we should improve, this is the most important way to help us become stronger and stand out from these days competition! I’m looking forward to meet you and welcome you back in the near future! 
Best Regards!
Oliver Yu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

I wanna spend a little time for write something about the lobby bar of the this hotel,is not the first for me in this hotel and also this time I’m really satisfied about the staff of the lobby bar.
Every time the quality of the service is the top,the guys is very friendly and professional the quality of the food is really good also the choices of the beer!!!
I suggest at all gust take one beer ,one cocktail o one sandwich in the lobby bar...feeling is like at home!!!
A special thanks at Vicky Zhi,Chris Zhang Amy Yang

Stayed: March 2018, travelled on business
Thank Moreno R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abe X, General Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded 26 March 2018

Dear guest,
Thank you stay with us again at Sheraton Xian North City Hotel, and always give us good comments and suggestions.
We are very glad to notice that your overall stay experience was to your satisfaction! I wish to take this opportunity to express our appreciation to you, for your patronage to Marriott International Inc. and it’s 30 brands globally!
Please be rest assured, we treat your feedback extremely important, because we believe, only our loyal guest, like yourself, to tell us where we did good and where we should improve, this is the most important way to help us become stronger and stand out from these days competition! I’m looking forward to meet you and welcome you back in the near future!
Best Regards!
Oliver Yu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2018

We stayed overnight here but did arrive early. We were able to experience the food court and the hospitality of the hotel. The lobby is beautiful and the room we stayed in was large and very comfortable. The toilet was stopped up when we arrived but one phone call had the maintenance man there in a flash and was easily fixed. The bathroom is larger than by bedroom at home! The food was average though the choices were numerous. I am sure anyone can find something to fill their tummy. It was located very close to the north gate so our excursion at night brought us around the beautifully lit building , a nice bonus.

  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank dmlc58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abe X, General Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded 19 March 2018

Dear guest,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Xi'an North City Hotel.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Xi'an North City Hotel and we hope you choose to create more memories here whenever your travels bring you back to Xi'an.

Sincerely,
OLIVER YU
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018

I was surprised to learn that this hotel was a 5 star hotel the food was not of great quality
I have stayed at better hotels that were 3 star.
The breakfast was not a fantastic quality but eatable,Their is a problem with women of the night at this hotel but i think it is just the area.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank BAZHEAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abe X, General Manager at Sheraton Xi'an North City Hotel, responded to this reviewResponded 13 March 2018

Dear guest,

Thank you for choosing Sheraton Xian North City Hotel for your stay.We are appreciating that takes your time to share the experiences with us.

First and foremost, please accept our apologies for the inconvenience caused during your stay. We sincerely wish you can enjoy our meticulous service during stay experience. In the meantime, we got the negative comments form the food quality. We have shared your feedback with our Management team timely and could you share more information about your stay, so that we can work to improve those you mentioned.

It would be our pleasure wonder if you can inform us more detailed information about your stay, such as your check-in date or room number?

Sincerely, we hope to have the opportunity to welcome you again at Sheraton Xian North City Hotel.

Oliver Yu
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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