Passengers of the cancelled outbound flight from Guangzhou were herded onto the hotel shuttle to the Good East Hotel at way past 2am, for standby until further notice from the airline. My first impression of the hotel premises was already bad but to my horror, at the checkin counter, I was told that it is on twin sharing basis. I didn't mind sharing with my other 2 travelling companions, but our request for an additional bed was adamantly turned down on the basis that there is no room with space for 3 beds. Thus it's either I room with a complete stranger or fork out 100yuan if I wanted my own room. Or standaround at the lobby? I don't think they would even send me back to the Airport! Isn't that outright daylight robbery at that unearthly hour and with no other transport available in that remote area? True enough, after I paid the 100yuan and went into the room, I found that the room can definitely house 1 (or even 2) other twin bed comfortably!
If I had the choice, I wouldn't even want to step into this run down hotel. I sincerely would not mind paying more if given the option to be in a more decent place. The carpets in the room are dirty and worn. The room door was old, rattly and it was pretty unsettling without a door chain. I didn't mind the bed being hard and but it sloped towards one side. I was thankful the bedsheets looked decently clean, and the airconditioning still worked, so I just kept to bed and didn't dare venture to explore other parts of the room. My room (which is probably reserved for paying customers) had 2 old sofas, and a small flat screen LCD TV which looked hilarious in the jaded surrounding.
The counter desk staff speak mainly Mandarin, with a only a couple being able to communicate in Cantonese, and none in English. So those who don't speak any Chinese will definitely be exasperated.
Meals were covered by the Airline but that doesn't mean we had to be treated poorly by the Hotel restaurant service staff. Food will only be served at tables with 10 people seated. You get reprimanded impolitely for not filling a table. Hygiene is definitely not in the agenda. The waitresses only give you a dirty look for requesting serving spoons. No extra spoons came, and will you eat food which has been dugged into by 9 strangers?
Don't even believe a third of what you read in the hotel marketing brochures or websites information on it being a 3star hotel, etc. I noticed though that there are a couple of blocks with the same Hotel Name along the road. So, unless the Airline had put us in the block with the worst rooms and service, I rest my case.
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