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14 - 18 of 253 reviews
This tour seems focused on profits at customers’ expense. After arriving to our pre-booked tour, we were told it was cancelled to accommodate a larger group and offered a tour the following day. This was a big planning difficulty for our weekend, but we tried to be good sports. I wrote to the management and was given an “apologies for the situation yesterday.” The next day, we were surprised to be asked to pay in full and after an awkward conversation only offered an $8 discount off the $56 price/person, which met our extra taxi fares. The tour took a great route, but our guide did not speak English well. No one in our party understood why the first school we stopped at was important or what it was for, including after asking. The threads of other stories got lost. We weren’t given time for questions, and when another party asked for water, the guide said she’d forgotten to buy extra. Also, the tour uses cheap public “mobikes” that rent for 1rmb. My butt was sore and my pedals felt about to give out. My bike had an x-rated penis enlargement ad pasted on it. Also, the guide used a lot of English expletives in her speech, but not always appropriately. After writing management again we were refunded one full fare and offered a more heartfelt apology. When paying over 50 usd for a service that uses public bikes, you expect to be treated well. Treating your customers’ time as important, offering apologies and compensation when you don’t deliver, rather than giving it out grudgingly is unprofessional. And when paying so much for an English tour, it should be understandable and clear.
Thank you very much for your review of the tour with us. Your booking came in for a day we had already planned a tour for a large, private group, of which we had not informed you in time. We deeply apologized for this and have improved our internal booking procedures to prevent this from happening again.
We have also improved our guides’ training and are working with your guide specifically on the service, stories and English ability.
The school you stopped at is one of the Peasant Movement Institutes, a former government school where students were trained and groomed to then become the Mayors and officials of cities in China's countryside. Now a small museum, it was a cooperation between the Nationalist Party, and the Communists, including the very Mao Zedong!
Regarding bikes, we handpick and test the newest and best bikes. We are a passionate group of local and international people, that show our guests around the beautiful and little explored hearts of Guangzhou. We are working hard to improve our guests’ experiences, and hope we may host you again to provide you with a better experience!
Bram van Ooijen, Founder and Managing Director
I unfortunately had to cancel my tour at the last minute. The team from Canton were very flexible and understanding, to the extent that they refunded the fees in full.
Canton is definitely on the list of things to do for my next visit