I have waited almost a week to write this review to ensure much of the residual emotion has dissipated (at least to a marginally objective level). We were booked into this hotel for 4 nights so I could attend a conference and an associated field trip. Our first experience was that the hotel had only booked us in for 3 nights. The reception staff argued this was correct despite the explicit contents of our itinerary, our guides itinerary and - eventually - their own records! We were ushered off to a room on, what discovered, was a smoking floor. I don't know what was worse, the residual odour of the tobacco or the smell of the air freshener - it was gagging. In fact, the air freshener smell is everywhere - it is very unpleasant. We asked to be moved to another room ( as well as the smell the carpet was dirty and worn) which did not occur until the next day. The new room smelled better although the bed was a hard as a rock and, again, the carpet needs to be replaced. There was a hole in the wall in the corridor with white cable coming out. Breakfast was quite the experience - there was quite a bit of food but it always looked like it had been sitting for a while. Even toast and jam was an adventure and the coffee was not the best either.
As I had to prepare for the conference we ordered meals from the hotel so I didn't have to go too far. We ordered dinner one night and it didn't come for an hour. We called and still it didn't come. Finally, after another hour and several phone calls to room service and reception, we were brought (I kid you not) a mug of warm milk. The language barrier was an issue but we eventually managed to understand that "there was no money". We went to reception and discovered that they had been deducting from the security deposit (paid by credit card) and, as the authorised sum had been used up, we could not get any more food! Sorry, I travel internationally all the time and have done for many years. I have NEVER experienced anything like this. We had to pay additional monies on our security deposit before we could eat (it was very late by then or we just would have gone out).
The next day I had to print my paper - at a cost of over 1400 yuan. The young woman in the business centre was one of the few (only) positive experiences from our time at the Rosedale. Thinking I had better pay straight away after the previous night's experience, I went to Reception. The manager from the previous night was there and, when he saw me coming, tried to scurry out the back! The poor girl left on reception could not understand any English at all so he had to come back. It was really silly. Anyway, I could go on...and on...but we were just glad to leave. Even that didn't go smoothly as I was accused of stealing the hairdryer! I told the manager I had not used the hairdryer and it became a bit unpleasant. Finally the hairdryer was found in the room - obviously it had been there the whole time as I had not touched it - and we could leave. It was dreadful and, to my mind, quite outrageous to accuse a guest at Reception of theft. In a nutshell, this was the worst experience I have ever had in a hotel. I usually take the view that if you cannot say something positive say nothing but this was too awful to keep quiet about. Suffice to say we were very, very disappointed with our accommodation, the lack of customer service and the rudeness of most of the staff we enountered. Don't stay here.
- Official Description (provided by the hotel):
- Rosedale Hotel & Suites Guangzhou is conveniently located on top of the subway station connecting to the East Railway Station, Baiyun International Airport and other business destinations in the city. The hotel is within a short distance to the Canton Fair Exhibition Complex.The hotel offers FREE WiFi internet access in all areas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Expedia, 5viajes2012 S.L. and HotelQuickly so you can book your Rosedale Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rosedale Hotel And Suites
- Guangzhou Rosedale Hotel
- Rosedale Hotel Guangzhou