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Reviewed 29 February 2016

The taxi driver spent half an hour trying to find the hotel. The signs had been taken down for renovation! Their website offers pics of the inside but we could not find a single pic of the outside (not even on Google) so we could not recognize it.
The one thing we were thankful for was that the manager allowed us an early check-in. The give you free wi-fi whilst the 5* Swissotel doesn't.
I was give a room with a very good view.
The bar fridge was a decent size. The one in Swissotel looks like a kid's toy.
Excellent lift to room ratio so no long waits at the lift. Swissotel lifts can keep you waiting 3 minutes with lots of uncouth people pushing past ladies and old people waiting longer.

I promised him a box of chocolates if he gave me a good room. Guess if I gave him the chocs?
1) The room phone did not work at all whilst we were there!
When we ordered an outside delivery the delivery guy waited 30 minutes whilst reception kept on trying to phone us on a phone that does not work.
This is made worse by the fact that we had gone down earlier and reminded them that our phone does not work & to send the delivery person to the room.
The staff member failed to advise other staff members.
We were only given free drinking water on some days.
Our room was not cleaned at all on one day, despite requesting it!
The safe was locked.
I put my complaints in writing in the card provided and handed it to reception
but nothing was done!
When checking out I asked for the courtesy bus to drop me to a better hotel just 900m away. The receptionist told me they had no courtesy bus whilst the bus was parked right outside. I asked the manager & he told us he would organize it.
Waited 15 minutes & reminded him; waited a further 5 and then took a taxi in desperation.
I still kept my word and gave him a box of ferrero rocher.
You decide if he deserved it.

The hotel itself is decent, with good rooms & decent beds. The bathroom is extremely cramped & small, so small that i couldn't take a photo of it.
It is a bit far from the Mosque, a brisk 8 minute walk or a normal 10 minute walk.

I've tried to include a pic but the system was faulty

Stayed: February 2016
Thank kathrada177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2016 via mobile

Rooms are clean and comfortable. The hotel is noisy especially if you have your room next to elevators. Most residents are turkish groups who are noisy and impolite. The complimentary break fast is the worst. No variety. .. only cheese and cheese... and more cheese!!!

Stayed: February 2016, travelled with family
1  Thank Talal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2015 via mobile

I visited last month in Medina after performing Holy Hajji. I stayed there for 2 days and location is superb. This hotel is very near to Masjid e Nabbabi gate no 7. I went to pray in the mosque 5 times in 5-7 minutes by walking. Hotel was clean , staffs are well behaved and cooperative. I found some Bangladeshi staffs there and they are very much helpful. This hotel has good breakfast and room delivery service.

Stayed: September 2015, travelled solo
1  Thank TOUFIQUR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017
Google Translation

Room Tip: التى تطل على الحرم الدور الرابع والخامس حجره 419/420/519/520
  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2015
Google Translation

Stayed: December 2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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