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All reviews mr adel single guest great leader small mall ladies entrance house keeping five star perfect location holy mosque front office beautiful hotel restaurant manager star service my mother few steps grand mosque excellent stay
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Reviewed 18 June 2018

I am a regular guest at the MADINA OBEROI excellent location especially for women to enter the HARAM.from the time you enter the hotel the ground staff very pleasant right up to the check in staff.
pleasant housekeeping staff especially ABDULRAZAQ SAYED and team and MR MOHAMMED HANIF
also the restaurant staff go out of their way to please you overall its a home away from i strongly recommend this hotel ABDUL RAUF JALAL

Room Tip: on arrival speak to reservations they will try and accommodate your request
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank rauf122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OberoiMadina, General Manager at Madina Oberoi, responded to this reviewResponded 23 June 2018

Dear Guest,

It was indeed a pleasure having you stay with us at The Oberoi Madina. We thank you very much for sparing your valuable time to evaluate our product and services.

We are happy to learn from your very kind feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

With best regards,
Adel Abdel Hai Vice President & General Manager
The Oberoi, Madina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2018 via mobile

Its sad that even though the hotel is well kept for an old hotel and very clean and homey, sadly the service is where it all matters. The staff are simply lazy and answer questions right away without double checking on the matter, just for their own convenience. What ticked me off particularly is when I asked the concierge to change my flight booking, he told me I have to do it alone since they dont do this! And just to let you know this is the only hotel i stay in when i come to Madina.

So the rest of the stuff, the bad:

- they still have shower curtains
- the hotel car driving to the airport took the busiest route even though google maps said take the other route, and has the worst driving ever
- the gym only has 2 treadmills and free weights smallest ive ever been to
- the massage was supposed to be 45 min, i only got 30 min and it was mediocre and he had long nails

The good:

- the AC is good and on point
- the room amenities are great, they have everything u need in the room
- Ali Nafea was amazing in managing our ticket change and has given the best service on a personal level
- housekeeping is really good and keep the room very clean and always refilled with everything

Stayed: June 2018, travelled with family
2  Thank Wander566454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OberoiMadina, General Manager at Madina Oberoi, responded to this reviewResponded 19 July 2018

Dear Guest,

Thank you very much for your kind feedback on the TripAdvisor. We have a major renovation of the rooms and other areas of the hotel lined-up over the coming years and all the points enlisted will be taken care of during this time.

We regret that during you stay with us, you had a cause to complain which has been taken very seriously by us and it has been brought to the staff and Department Heads concerned. Your concerns have been noted by us for remedial measures.

We value your observations and suggestions and look forward to your continued visits to our hotel.

With best regards,

Adel Abdel Hai
Vice President & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

Best housekeeping. Hotel is very near Haram excellent service. Best hotel in Medina. I️ always stay here when I️ come to town. Great service. Highly recommended. Great Housekeeping Staff. Jamil gives the best service.

Stayed: June 2018, travelled with family
Thank Reza K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OberoiMadina, General Manager at Madina Oberoi, responded to this reviewResponded 13 June 2018

Dear Guest,
It was indeed a pleasure having you stay with us at The Oberoi Madina. We thank you very much for sparing your valuable time to evaluate our product and services.

We are happy to learn from your very kind feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

With best regards,
Adel Abdel Hai Vice President & General Manager
The Oberoi, Madina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2018 via mobile

The hotel is near the Madina haram making it convenient to commute for prayer. The hotel is very well kept up with maintenance and service is more than exceptional. The buffet had variety of delicious food. Special thanks to Jamil in house keeping to provide us the best service and everyday making sure we are more than happy :) This type of service is best I have ever experienced. House keeping is willing to clean room or provide service anytime even during the month of Ramadan. Shannawaz helping us getting settled to our room and bringing baggage in timely manner. Definitely recommend staying at this hotel.

Best regards,

Stayed: June 2018, travelled with family
1  Thank damirg23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OberoiMadina, General Manager at Madina Oberoi, responded to this reviewResponded 13 June 2018

Dear Guest,

It was indeed a pleasure having you stay with us at The Oberoi Madina. We thank you very much for sparing your valuable time to evaluate our product and services.

We are happy to learn from your very kind feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

With best regards,
Adel Abdel Hai Vice President & General Manager
The Oberoi, Madina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2018 via mobile

This hotel very closed to haram before my arrival didn’t think that it will be to closed.I had spent lot hotels around the world and noticed lot of things but this hotel is too clean as well all amenities specially bathroom amenities.Beds linen also too and good quality.All areas around the hotel like corridors elevators even lobby bathroom are too cleaned.staff are too friendly always ready to give best services even they are in fasting.Front desk,food staff they are good but Housekeeping is excellent both morning and evening service,regular basis in evening they comes and give turndown service with chocolate,this is an exemplary.Housekeeping captain Mr.Jamil always taking care about service whatever our requirements immediately sorted out.Thanks all members to taken care of family,InshaAllah this hotel will be only our choice.

Stayed: May 2018, travelled with family
Thank Cesar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OberoiMadina, General Manager at Madina Oberoi, responded to this reviewResponded 26 May 2018

Dear Cesar,

It was indeed a pleasure having you stay with us at The Oberoi Madina. We thank you very much for sparing your valuable time to evaluate our product and services.

We are happy to learn from your very kind feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.

Your generous indication of our performance is a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to the pleasure of your continued visits and assure you of our best attention at all times.

With best regards,


Adel Abdel Hai
Vice President & General Manager
The Oberoi, Madina

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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