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All reviews holiday villa masjid nabawi al haram ladies gate shopping area walking distance nice hotel other hotels iftar entrance female cleanliness saudi
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Reviewed 4 March 2018

Stay for 3 nites at this hotel during my Umrah, it is near to Gate 25 to Masjid Nabawi. Room is comfortable for triple, food serves during breakfast, lunch and dinner are many choices. Opposite hotel there is shopping mall

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank nuranio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2018 via mobile

Hotel was very near to gate 25 ( womens gate). It is within haram and you can hear the imam from your hotel room which is awesome(obv in extinuating circumstances). The hotel def a 5 star as is lovely esp within saudi. Rooms were spacious and clean. Lobbies gave the luxurious feel. Reception and seating downstairs was also nice however more seating required. Breakfast options were good. A few tiny negs: Staff could be trained to smile a bit more. Main downfall is housekeeping. You will have to let them know that they need to clean it. Once you tell them then it will be cleaned. Overall a good hotel and i will definitely be coming back as abs ideal for the purpose.

Date of stay: January 2018
Trip type: Travelled with family
Thank Daydream734501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

1.Went for Umrah and then to Madinah in December 2017.
2.Had a good review of the Hotel that's why i booked it
3.Rooms are spacious and overall hotel looks good and quite close to haram
4. Food and service below average
5.Room service poor
6.Concierge not welcoming and rude
7. The door pane inside the shower broke before i came and was never repaired.
8. Overall disappointed. For that price i could have stayed in Hilton!

Date of stay: December 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank QamarAli123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2017 via mobile

Maybe the class system in Saudi Arabia different but this “5 star” hotel looks and feels like a 3 star.

Checkin was slow. Reception staff apparently didn’t speak or understand English but we knew he was playing ignorance because once checkin completed, he suddenly understood when it came to me asking for his managers details. Very frustrating and extremely rude.

Take cash in case as their card machine “doesn’t” work when trying to pay for your stay.

Booked a quad room. The room was actually a double or twin room but they added two extra beds. Those two extra beds weren’t the full sized beds, more like foldaway beds and uncomfortable to sleep on. The other full sized beds were ok and had ok night sleep. Bathroom ok, nothing special.

The restaurant served buffet Iftar. Food was nice and large selection.

The restaurant and food alone has contributed towards the score. The staff, WiFi and overall hotel is poor. The hotel is near Al Haram but so are all other hotels so not a selling point.

Date of stay: May 2017
Trip type: Travelled with family
Thank Shom926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2017 via mobile

There are many reviews that complain about the lack of room service. Housekeeping needs complete makeover, rooms are dirty and filthy, breakfast needs to be re-done. Only thing good about this hotel is the location. I would suggest spending little extra and booking something else. By no means is this a 5 star hotel or service. It probably comes close to a 2 star.

Date of stay: December 2017
Thank Dathar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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