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Jan C
Moscow, Russia

Great stay

Review of Hotel Astoria
5.0 of 5 bubblesReviewed 17 Jan 2024
Awesome hotel, great historical vibe and right next to some of St. Petersburg's main attractions so many things you'd want to visit is basically walking distance. Staff was friendly and professional and the breakfast excellent too.
Date of stay: December 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rocco Forte Hotel Astoria, Guest Services / Front Office at Hotel Astoria, responded to this review
Responded 28 Jan 2024
Dear Guest,

We would like to thank you very much for choosing to stay at Rocco Forte Hotel Astoria during your time in St. Petersburg and for your lovely review.
We are delighted to know that you took away such positive impressions of your stay.

The entire team is most grateful for your compliments and we are looking forward to welcoming you back to our hotel in the near future!

With warm regards,
Leya Ivanova
Hotel Astoria Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Для тех, кто желает получить повышенный комфорт по демократичной цене - мы предлагаем к выбору отдельные эконом-номера с общими душевыми и туалетными комнатами. По дополнительному запросу мы можем подготовить для Вас двуспальную кровать или две раздельные койки - всё благодаря кроватям-трансформерам. Свет в номерах регулируется дистанционным пультом, а входная дверь открывается ключом-картой.
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Reviews (1,967)
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1 - 6 of 1,967 reviews
Reviewed 18 November 2021

You want to come back to this hotel again and again - Home comfort, delicious breakfasts and helpful staff. The hotel also has an excellent SPA area, namely, a hammam and a sauna. And the most delicious coffee!

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rocco Forte Hotel Astoria, Guest Services / Front Office at Hotel Astoria, responded to this reviewResponded 10 December 2021

Dear Guest,

Allow me to thank you for finding the time to write this lovely review of your fabulous experience at the Rocco Forte Hotel Astoria.
It will be my pleasure to extend your compliments and comments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions for your guests.

We are all looking forward to the pleasure of welcoming to St. Petersburg you again soon!

With kindest regards,
Hotel Astoria Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2021

Astoria is a historic property, a luxurious hotel in a fantastic location close to St Isaacs. The staff are effusively helpful and friendly, manners are impeccable and there is a hushed reverence through the Hotel. Our Suite, food and service was excellent, as expected for this class of hotel, but there were several niggles.
Firstly the curtains were far too thin for the white nights, this together the our suite being positioned with a streetlight directly outside our window meant it was light enough to read a book for at least 20 hours each day. When I raised this with staff, they smiled and acknowledged it was the case. Secondly, turn down was sporadic, didn't come at the times requested and one day didnt come at all. And finally don't bother with the swimming pool. Its in a different, connected hotel, the directions were unhelpful and the pool when finally found, is awful. That said, as a luxury hotel experience in a great location, it's hard to beat the Astoria.

Room tip: Ask for a room without a streetlight directly outside the window
Date of stay: June 2021
    • Value
    • Cleanliness
    • Service
2  Thank paulbW6138EJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guest relations astoria, Guest Services / Front Office at Hotel Astoria, responded to this reviewResponded 12 September 2021

Dear guest,

We would like to thank you for your review and for choosing the Rocco Forte Hotel Astoria during your stay in Saint Petersburg!
It is very important for us to get as much comments as possible from our guests to improve our service. We are happy to know that you loved your room and our service matched your expectations. We are more than grateful for your detailed comments and we would like to inform you that we have passed them to managers of all departments involved.

We will be happy to welcoming you back soon to show you the high level of service and our warm hospitality!

Best regards,
Astoria Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2020

This hotel is merely amazing, facing the St.Isaac Cathedral, lobby is beautiful decorated and you can also enjoy the reach breakfast , including caviar and champagne looking at the square.
Rooms are tastley decorated in the spirit of Rocco Forte design, bathroom amenities of good quality - Ferragamo, in one word a beautiful hotel.

Date of stay: September 2020
    • Value
    • Cleanliness
    • Service
3  Thank Celicdere33
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerold Held, General Manager at Hotel Astoria, responded to this reviewResponded 16 September 2020

Dear Guest,
We would like to thank you very much for choosing to stay at Rocco Forte Hotel Astoria during your time in St. Petersburg and for your lovely review.
We are delighted to know that you took away such positive impressions of your stay.
The entire team is most grateful for your compliments and we are looking forward to welcoming you back to our hotel in the near future.
With warm regards,
Hotel Astoria Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2020

U.S. and Russia virus related travel restrictions made our trip impossible. The Astoria St. Pete responded with integrity and refunded our advance payment. Pure class; will make an effort to stay here when these extraordinary times are over.

Date of stay: July 2020
    • Location
    • Cleanliness
    • Service
4  Thank Alibooba
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerold Held, General Manager at Hotel Astoria, responded to this reviewResponded 30 July 2020

Dear Sir or Madam,
Thank you very much for your comments.
We will be happy to welcome you to the Astoria Hotel as soon as the international tourism will be launched again.
With warm regards from St. Petersburg,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2020

The location is really good, convenient for going to Nevsky Prospekt and The Marinsky Theatre. Breakfast is good, there are leafy vegetables, very good smoked fish, etc. The service is in place, and the overall experience is perfect! Very recommended!

Date of stay: May 2019
Trip type: Travelled with family
3  Thank thegymlad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerold Held, General Manager at Hotel Astoria, responded to this reviewResponded 27 July 2020

Dear Guest,
Allow me to thank you for finding the time to write this lovely comment about your experience at the Astoria hotel.
We are all looking forward to the pleasure of welcoming you again soon to make your next stay even more memorable!
With very best regards,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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