We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First class service”
Review of DenRus

DenRus
Book In Advance
More Info
US$475.00*
and up
3 Day Deluxe Complete St Petersburg
Ranked #41 of 437 Tours in St. Petersburg
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: DenRus Ltd. is the only American owned and operated shore excursion provider in St Petersburg, conducting highest quality and value shore excursions, land based tours and visa support service in its 12th year as the innovation leader. DenRus offers the security, quality and customer service levels that foreign visitors expect from western providers, which is rare in Russia.
Reviewed 17 August 2018

This is the second time we used DenRus when visiting St Petersburgh ,booking on line was so easy,the live chat answered all my queries and our tickets which was also our visa arrived online within minutes ,their 3 day itinerary is so varied,only 11 of us in the group so were able to get around easily ,we had a brilliant tour guide Alana,she was so enthusiastic and her knowledge was amazing there was no questions she didn,t know the answer to.Alana and our driver were on time every day , felt very safe as we were driven around considering how busy the traffic was,.returned to the ship at the times stated so no worries on our last day.

Review collected in partnership with this attraction
Thank misty121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (881)
Traveller rating
Traveller type
Time of year
Language
All reviews
"den rus"
in 41 reviews
"complete st"
in 41 reviews
"day tour"
in 186 reviews
"cruise ship"
in 88 reviews
"small group"
in 65 reviews
"two days"
in 97 reviews
"petersburg tour"
in 55 reviews
"private tour"
in 69 reviews
"faberge museum"
in 52 reviews
"complete tour"
in 16 reviews
"excellent tour"
in 29 reviews
"catherine's palace"
in 32 reviews
"much better value"
in 9 reviews
"half the price"
in 12 reviews
"great guide"
in 19 reviews
"travel agent"
in 10 reviews
"included lunches"
in 7 reviews
Filter

8 - 12 of 881 reviews

Reviewed 17 August 2018

Booked in 2017 following friends recommendation the two day VIP Tour of St Petersburg, Russia whilst on a Scananavian and Baltic Cruise in July. Unfortunatly the ship was prevented from docking due to its size and prevailing weather conditions. Despite trying 7 different telephone numbers including the on call number, social media and messenger we were unable to contact DenRus who would have been aware of the ships difficulties as they monitor arrivals!! The ship failed to dock leaving us to contact DenRus on our return to UK which we did. We sought a near full refund to cover their admin costs. Took 4 weeks to receive some payment via the USA. Terms and conditions quoted, inability to refund to credit card used, inability to recover their own costs from venues!!! Other passengers on board had also booked independent tours with competitors. They have received full refunds, some only paid a deposit with the remainder due on completion and satisfaction of tour. Communication lines between DenRus have now closed and we are significantly out of pocket. Never again, we plan a return trip but will use one of the other many independent companies freely available on the net.

Review collected in partnership with this attraction
Thank russ1282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2018

Our guide (a young lady) spoke excellent English, was very polite and accommodating. She was waiting for us as we disembarked each day and did her best to ensure we didn't get lost. There was a lot of walking and the temperature was considerably hotter than usual. This made it rather tiring, which took its toll.

Review collected in partnership with this attraction
Thank KenG4437UY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2018

Excellent tour guides. In both cities, the guides were Very knowledgeable. They knew their way around and were able to navigate and time things in such a way that we were often able to get ahead of large tours. Both were engaging and personable. Would definitely use DenRus again.

Review collected in partnership with this attraction
Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 15 August 2018

I was impressed with the city. I can’t prounce my guides name but I loved how she handled everything and her knowledge

Review collected in partnership with this attraction
Thank jsfludderby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed DenRus also viewed

St. Petersburg, Northwestern District
St. Petersburg, Northwestern District
 
St. Petersburg, Northwestern District
St. Petersburg, Northwestern District
 

Been to DenRus? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing