No one can predict the weather but one would have expected that DenRus would have some procedures in place to cater for bad weather. Our Ship was unable to dock and so we could not take up the 2 day tour of St Petersburg. We tried several times to contact the St Petersburg number which was either busy or unanswered. When we did manage to get hold of the office via email, we were told that only 1/2 of the fee paid would be refunded and via a dollar cheque. Other agencies used by passengers on the ship received a full refund. To date I have not received my refund. DenRus was recommended to us and their other tours in Taillen and Stockholm were fine. Disappointed!
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