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“Poor backup for bad weather”
Review of DenRus

DenRus
Book In Advance
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US$169.00*
and up
1-day Explore St Petersburg
Ranked #40 of 436 Tours in St. Petersburg
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: DenRus Ltd. is the only American owned and operated shore excursion provider in St Petersburg, conducting highest quality and value shore excursions, land based tours and visa support service in its 12th year as the innovation leader. DenRus offers the security, quality and customer service levels that foreign visitors expect from western providers, which is rare in Russia.
Reviewed 15 August 2018

No one can predict the weather but one would have expected that DenRus would have some procedures in place to cater for bad weather. Our Ship was unable to dock and so we could not take up the 2 day tour of St Petersburg. We tried several times to contact the St Petersburg number which was either busy or unanswered. When we did manage to get hold of the office via email, we were told that only 1/2 of the fee paid would be refunded and via a dollar cheque. Other agencies used by passengers on the ship received a full refund. To date I have not received my refund. DenRus was recommended to us and their other tours in Taillen and Stockholm were fine. Disappointed!

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Thank webg71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"den rus"
in 41 reviews
"complete st"
in 41 reviews
"day tour"
in 186 reviews
"cruise ship"
in 88 reviews
"small group"
in 65 reviews
"two days"
in 97 reviews
"petersburg tour"
in 55 reviews
"private tour"
in 69 reviews
"faberge museum"
in 52 reviews
"complete tour"
in 16 reviews
"excellent tour"
in 29 reviews
"catherine's palace"
in 32 reviews
"much better value"
in 9 reviews
"half the price"
in 12 reviews
"great guide"
in 19 reviews
"travel agent"
in 10 reviews
"included lunches"
in 7 reviews
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13 - 17 of 881 reviews

Reviewed 15 August 2018

Well organised and well looked after on our two day St Petersburg experience. Our guide was friendly and very knowledgeable and our driver got us right outside were we needed to be whilst avoiding any traffic holdups. We all had a great time and would definitely use DenRus again.

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Thank StPetersburgFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2018

2 day private (6 person) tour of the city and other sites was great. I would totally recommend our guide was very knowledgeable, got us through the line up quick and was a really nice guy.

Review collected in partnership with this attraction
Thank SamSteele2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2018

Booking our 2-Day Delux St. Petersburg Tour shore excursion online with DenRus was easy. Our guide in St. Petersburg was excellent. Process of clearing Russian Passport control went smoothly.

Review collected in partnership with this attraction
Thank Leish1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 August 2018

Both were good. Berlin was excellent. Depends a lot on the actual guide. Denrus handled the Visa for Russia with no problems.

Review collected in partnership with this attraction
Thank baywest2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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