Thank you for the service and hospitality! We enjoyed a short walk to the park. The spa was clean and well maintained. I just really wish that the one-night room cost has included the cost of the two visits to the spa area (otherwise everything was top-notch).
I have been spending 3 nights so far with my family (5 children) occupying 4 rooms of this hotel which could have a bit more people for cause of coronavirus.
Every evening we ordered from the room service supposed to operate 24hr but which we were told again due to virus only works until 10pm.
Tonight my wife calls for a simple desert (chocolate brownie) at 9.32 pm to be told that the kitchen cannot take order at this time.
I am fairly surprised by this attitude as for sure they would need to have someone and quite frankly a brownie is not the hardest thing to bring up.
I decided to myself call and ask to speak to a manager: I am being told there is no one I can speak to... this as well pretty unheard of in any hotel... no one is responsible.
Anyhow I mentioned my lack of understanding and the fact that I believe it completely unprofessional to refuse an order within the already limited time of there service and that I would very much appreciate them doing the simple order we asked for.
No and sorry we cannot was all I got.
I am outraged and baffled with the lack of professionalism of this hotel supposed to offer service and quality. No one responsible and clearly unwilling to accommodate 2 min of a untold time restriction.
Dear Guest! Thank you for taking your time to tell us about your experience at the Parklane Resort and SPA! Thank you for choosing our hotel and your feedback. Please allow us to express our sincerest apologies regarding the situation with room-service. Unfortunately, due to the COVID-19 situation some of our departments have changed work schedule and we are sorry to hear it affected your stay much. Your feedback is highly appreciated as it helps us to improve our service and facilities in the future. We will be happy to welcome you again soon in our hotel!
With kind regards, Tatiana, Personal Assistant to General Management
This hotel is located in the recreation area of St Pet. Very nice, calm, trees around. Also, it is comparably new, well equipped: SPA etc. Comfy rooms,well equipped, spacious. There's bar, restaurant. Nice place to stay.
Dear Yuri_VL78,
We would like to thank You for such a positive revew about Parklane Resort&SPA!
It's important for us to know the opinion of every our Guest. We are really glad that You liked everything and hope that You have only positive emotions from Your stay at the hotel Parklane Resort & SPA. We will be glad to see You again!
With all the respect,
Personal assistant to General Management
Tatiana
Stayed here while visiting St. Petersburg. This hotel is full service in my opinion. Its located within a beautiful park area a short walk to the Krestovsky Stadium and across from an amusement park. The hotel has an open lobby with high ceiling. There is a restaurant and bar area, and also a gift shop and wellness spa within the hotel. The hotel offers excellent security. In addition to the security guards, the rooms are secured, and you need your hotel key to access and exit the hallway. My room was on the 2nd floor. The only issues i had is there was one elevator in service the first day, but it was repaired with 24 hours. Also they turn the air conditioning off in winter so I couldn't use it in my room and my room was really warm. I remedied the problem by night two by opening the window. My room was spacious and clean, and offered a safe and mini refrigerator along with coffee/tea in room. The bathroom was clean with ample towels for one, just know almost no hotel abroad has face towels (I brought my own). They also had mini shampoo/conditioner/shower gel/lotion in the room and also one complimentary water every day. The hotel staff was amazing, and the bar staff was phenomenal, especially one young man who was very attentive to all the guests. The food and drinks at the bar was also delicious. I visited the gift shop and also the spa during my stay. There was one girl in the spa who couldn't speak English but she was nice still. The spa was also accommodating. They were able to change my massage appointment in less than 24 hours notice. The spa was nice also, offering lots of secure lockers, and the pool area was enormous with a bar area. The treatment rooms were spacious and comfortable and my therapist was amazing. I almost forgot, breakfast was included, and offered some good breakfast selections both hot and cold. Also the hotel is a short 5 minute walk to the metro station and a nearby grocery store. I hope to come back to St. Petersburg in a year and would definitely stay here again.
Dear thisgirl_Gray,
We would like to thank You for such a positive revew about Parklane Resort&SPA!
It's important for us to know the opinion of every our Guest. We are really glad that You liked everything and hope that You have only positive emotions from Your stay at the hotel Parklane Resort & SPA. We will be glad to see You again in a year!
With all the respect,
Personal assistant to General Management
Tatiana
Stayed for 3 nights and it was one of the best hotels I've stayed at. Rooms were clean and tidy, and the breakfast was varied and of good quality. The staff were very friendly and helpful too particularly in the restaurant at breakfast time. Hotel is situated in a lovely park but outside the city centre.
Dear 4658ralphc,
We would like to thank You for such a positive revew about Parklane Resort&SPA!
It's important for us to know the opinion of every our Guest. We hope that You have only positive emotions from Your stay at the hotel Parklane Resort & SPA and will be glad to see You again.
With all the respect,
Personal assistant to General Management
Tatiana
