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Reviewed 23 October 2012

We stayed at the hotel (room 403) in Oct' 12 for 1 night.

Positive:
(i) Good location: close to a city center, close to bus stations;
(ii) Rooms are new and clean.

Negative:
(i) Rooms are not soundproof: we were really disturbed by other people talking and laughing in the hall both late at night and early in the morning.
(ii) There was NO hot water in our room in the morning.
(iii) Receptionist Anna was fully unhelpful. She knows nothing about hotel and city (she couldn't give directions to Yasnaya Polyana by public transport; when we tried to search directions on Internet by ourselves, she couldn't even tell Wi-Fi password and recommended to go back to the room and find it the brochure);
(iv) Breakfast is a shame.

I believe that you can find much better deal for this price

Room Tip: Try to get a room which is not close to reception. Otherwise, there is a risk that other gusts will wake you up late at night or early in the morning as rooms are not soundproof.
  • Stayed: October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank olga0630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
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Stayed: July 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018
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  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile
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Stayed: March 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel_sofia71, Менеджер по связям с общественностью at Sofia Hotel, responded to this reviewResponded 11 April 2018
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Reviewed 6 January 2018
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  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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