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Reviewed 16 February 2018

The hotel is located in the center of city on the banks of the Moscow river and opposite to Government building. I was at this hotel in the autumn of 2017. It is wonderful and expensive place. Hotel has vary beautiful lobby with a model of the historical center of Moscow. You should try the rich breakfast buffet, which is included in the price. There are excellent swimming pool, GYM and Russian bath in the Hotel. You will have a beautiful view over Moscow-City busines district.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yarik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Управляющий at Radisson Royal Hotel Moscow, responded to this reviewResponded 13 April 2018

Dear guest (neh s),
Thank you for choosing Radisson Royal Hotel, Moscow, and submitting such a positive feedback!
Please accept our special thanks for such the positive assessment. Comments like yours inspire us to work with even better enthusiasm and passion!
We would be very happy to welcome you back in Radisson Royal Hotel, Moscow! We hope that every next stay would be unforgettable for you and you will discover new positive impressions.
Best Regards,
Stefan Kuehr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2018

The staff themselves were great, but the reason I booked this room was for the jacuzzi. We spent nearly 3 hours waiting for this to be fixed and it really killed the mood by the time it was all done. The staff suggested we move into another room with a jacuzzi which they kindly said they would offer a discount on, which was still more than double the price of the room I was in even after the discount.

Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Radisson Blu
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Управляющий at Radisson Royal Hotel Moscow, responded to this reviewResponded 13 February 2018

Dear guest (N9405QWwilliama)!
Thank you so much for choosing Radisson Royal Hotel, Moscow.
We appreciate you taking the time to share your impressions regarding your recent stay with us
Special thanks for all of the positive comment about our staff.
On behalf of our entire staff here at the Radisson Royal Hotel, Moscow we apologize for the concerns you have had about your experience at the hotel during your last stay.
Please, be sure that we take your comments up with our associates in the concerned areas and address your comments generally with all management.
We sincerely hope that we will get another opportunity to host you here at Radisson Royal Hotel, Moscow and we will do our best to change your first impression.
Best Regards,
Stefan Kuehr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2018

5-star hotel right on Moscow River. Converted from one of Stalin's 7 palaces. Security personnel make you feel comfortable. English-speaking front desk staff facilitate check-in. Rooms are comfortable with nice bathroom & tub. Breakfast buffet has many choices. Upstairs restaurant with nice linen service and separate karaoke bar. Just 10 minute walk to Kiev metro station & shopping mall. Riverboat cruises just outside hotel. Separate security card swipe required to enter room halls on each floor.

Room tip: loved the view of the river
Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Управляющий at Radisson Royal Hotel Moscow, responded to this reviewResponded 12 February 2018

Dear guest (Michael P),

Thank you very much for choosing Radisson Royal Hotel, Moscow for your business trip and leaving such a positive feedback.

We are happy to find out that you enjoyed your stay with us. The building was built in 1957 and became one of the main symbols of Stalin’ s era. Recently renovated, the former hotel “Ukraina” is now operated by the Rezidor Hotel Group. The Radisson Royal Hotel, Moscow incarnates today true luxury combining the latest innovations in design, exquisite facilities, genuine comfort and impeccable world class service.
We would be very happy to welcome you back in Radisson Royal Hotel, Moscow! We hope that every next stay would be unforgettable for you and you will discover new positive impressions.

Best regards,
Stefan Kuehr
General Manager


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Reviewed 1 January 2018 via mobile

Stayed here for two nights and return in a week, Hotel is very nice, staff attentive, restaurant options great (Executive Chef Martin very helpful with dietary restrictions) and Amazing Hotel gym and wellness centre.

The only negative is, at check in the Hotel asks for a deposit for charges to your room (normal practice for a hotel) but this is basically a debit account, where once you spend your deposit you can’t charge anything else to your room (we paid cash for some room service dinner) even with a credit card as initial payment and method of payment of the deposit. It’s not a Russian Hotel practice nor a Radisson Russia process as we stayed at another Radisson in Russia prior to the Royal.

It’s just strange for a 5 Star international Hotel that is so attentive to its customers in most aspects to have such an annoying process.

Date of stay: January 2018
Trip type: Travelled as a couple
Thank ausfreqtraveller2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Управляющий at Radisson Royal Hotel Moscow, responded to this reviewResponded 2 January 2018

Dear guest (ausfreqtraveller2016),

Thank you for choosing Radisson Royal hotel, Moscow, and for your feedback. We are happy to find out that you enjoyed your stay with us.
Special thanks for all of the positive moments mentioned in your review about our property. We try our best to meet the expectations and demands of all of our guests, which frames the standards of our services, security level and price range accordingly. Please, accept our deepest apologies for any inconveniences that you experienced. We always appreciate when our guests share their impressions as it helps us to improve our services and bring it to even higher level.It will be our pleasure to welcome you back during your next visit to Moscow and we will do our best to change your opinion regarding the quality of service at our property.
Best Regards,
Stefan Kuehr
General Manager

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Reviewed 17 December 2017

Discovering Moscow from Radisson Royal Hotel is an incredible experience : located in one of the 7 sisters, symbolic Stalinian buildings and architecture, makes you live back to the roots of this terrible but special communist and Stalinist period. The hotel offers an aesthetic experience with the Stalinian architecture and internal luxury, marbled decoration. You can also discover a "mini Moscow" reproduction from 1970's which was acquired by the hotel and allows to discover the historic Kremlin and Moscow city in the 70's. Take the time to visit the Mercedes bar at the 30th floor with breathtaking view on Moscow...

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank laurento791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
radisson_royal, Управляющий at Radisson Royal Hotel Moscow, responded to this reviewResponded 18 December 2017

Dear guest (Laurent O)!
Thank you for choosing Radisson Royal Hotel, Moscow and submitting such a positive and detailed feedback.
It is a great pleasure for us to learn that you were impressed by the interiors and architecture of our hotel.
As you`ve correctly mentioned the hotel`s building is one of the famous seven «Sisters» of Moscow. It is one of the symbols of Stalin`s era. And now, after the renovation, historical heritage of hotel «Ukraine» combines with modern comfort and luxury of Radisson Royal Hotel, Moscow.
Thank you for mentioning the diorama “Moscow is the capital of USSR”, showing (reduced in scale 1:75) the historical center of Moscow and its environs from the Luzhniki up to Zemlyanoy Val – how they looked in 1977 when the layout was created.
Also, please accept our special thanks for your kind words about our Mercedes bar.
It would be true honor for us to welcome you back in Radisson Royal Hotel, Moscow!
Best Regards,
Stefan Kuehr
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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