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“It is the staff that count more than anything”
Review of Lotte Hotel Moscow

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Lotte Hotel Moscow
Ranked #1 of 316 Hotels in Moscow
Certificate of Excellence
Hertford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“It is the staff that count more than anything”
Reviewed 29 February 2012

The Lotte Hotel in Moscow is a grand building, centrally located in the city and close to a metro station.

The rooms are all luxurious, well maintained and of a good size. The public rooms are the same.

The staff are really what makes this hotel a delight. They are very smartly turned out, all of perfect deportment and all of them have the most charming set of manners on them. After a really bad day, these people will cheer you up and make you feel at home, and nothing seems ot be too much trouble for them. I have never heard anyone say "no"!

If I had to choose a hotel to live in for the rest of my life, it would be the Moscow Lotte.

Room Tip: If you like to see the street outside do not be afraid of noise from it. The rooms are soundproof.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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English first
New York City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2012

Personalized service which is easily the best in Moscow and certainly tops globally. Staff will all go out of their way to design a perfect stay. From concierges that double as personal assistants to a Front desk staff that makes you feel like you are staying at home to the bellman and security that are always there to lend a hand and of course a smile, which can be rare in Moscow.

Rooms are spacious and bathrooms have huge walk-in showers and baths. The spa and health club is the best in Russia and the pool alone is worth the trip.

Location, Location, Location - With traffic as bad as it is in Moscow - this location is easy access for central or for Moscow City.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanielNYC22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 6 Contributor
118 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 24 February 2012

The Lotte has brilliant service, ultra-comfortable rooms and an excellent gym and spa. The housekeeping and lobby staff really do a great job. Free and reliable wifi. Absolutely no complaints and I'd stay there again.

The only reason for my giving it 4 instead of 5 stars is its 'This-could-be-anywhere-in-the-world' atmosphere. They could have gone for a Russian vibe, or a Korean theme, but instead they have gone for a generic 5-star decor.

The breakfast buffet echoes this generic-ness, with a mish-mash of all kinds of foods -- from a chocolate fountain (really ? at breakfast ?) to miso soup to cakes and pies to green salad - none of them very good and some inedible. And lousy coffee. By contrast, the breakfast room service was flawless.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Spadina2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santiago
Level 4 Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 February 2012

Rooms are ok, service average and it has no atmosphere at all. Stay at Ritz, you will be much happier.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Jakkov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGrocks
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 February 2012

Don't expect much... The hotel is very expensive, but isn't worth the price at all. First of all, service is far from 5star standars (epecially EASTERN 5star standards). The hotel is huge, and makes you feel tiny and miserable, with all this tasteless decorations all over.
Breakfast food was cold.

Stayed January 2012, travelled on business
Helpful?
14 Thank Tina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lotte Hotel Moscow

Property: Lotte Hotel Moscow
Address: Novinskiy Blvd, 8/2, Moscow 121099, Russia
Phone Number:
Region: Russia > Central Russia > Moscow > Arbat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 316 Hotels in Moscow
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — Lotte Hotel Moscow 5*
Number of rooms: 300
Official Description (provided by the hotel):
The luxurious Lotte Hotel Moscow located on Novinskiy Boulevard in the very heart of Moscow was opened in September 2010. The hotel offers 300 spacious standard rooms and suites, the largest Royal Suite in the city and two splendid restaurants - OVO progressive Italian cuisine restaurant, managed by Carlo Cracco - a Michelin holder and world-famous restauratuer and chef, and MEGUmi, a modern Japanese restaurant. Lotte Hotel Moscow also boasts six conference halls capable of accommodating banquets and business events of any size and format, an innovative Executive Club Floor, a three-level underground parking facility, and a state-of-the-art fitness center and pool. The world-famous Mandara Spa combines the ancient Balinese spa traditions with the latest achievements of the Elemis and Bellefontaine cosmetics lines. As a part of The Leading Hotels of the World, the largest luxury hotels & resorts collection, Lotte Hotel offers a wide range of top-level facilities joined with outstanding client-oriented service. ... more   less 
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