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Reviewed 8 July 2018 via mobile

Hotel and casino sounds welcoming.

But our room was very small for my wife, myself and 16 year old son.

Bathroom very tiny and when we took a shower the floor flooded due to the poor design of the tub they had to supply us with extra towels to clean up the mess. Then we were told we were to only people to ever complain about this problem. Hmm

Internet/ WiFi was horrible no Matter where you were in the building. Every other hotel we stayed at had Great WiFi connection.

The breakfast buffet was the same everyday. There was a smell from the dried fish which was the first thing you smelled and seen when you walked in. Every morning I would get hot water for my wife and black residue would come out of the water dispenser. I would show the staff everyday they would just take it to the back.

All in all this was a very disappointing final leg of our 2 week vacation. I would not recommend this hotel to any families that want to vacation there.

The front desk was very Accommodating

Stayed: July 2018, travelled with family
Thank nje0327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 12 July 2018

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We always strive to offer the highest level of service and accommodation and it seems that on this occasion we unfortunately failed to meet with your expectations. Yes with an extra bed in your room it will be a little cramped but we do have many options when booking 3 or more adults such as family suite, junior suite, executive suite just to mention some.

I was glad to read that you found our front desk very accommodating.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Waterfront hotel & Casino Cebu City in the future.

Safe Travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

The hotel has become or new home in Cebu after so many visits....Everything was great as usual except the front desk/reception staff we encountered this time around were inept, e.g. check-out was a failure, we spent 15 minutes waiting for a departure slip with only two people on duty at peak time noon. Duty Manager Abbey was great ...a real asset, on the other hand.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank ROBOTT T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 17 July 2018

Dear wwwanderson

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

What a great review and we are thrilled to read that you you feel just like home when visiting us. I have brought up your concern with Director of rooms for swift improvements.

Thank you also for highlighting our Duty Manager Abbey and will be shared with management.

Thank you again for your feedback. We all will be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2018

we appreciate your kindness.
the room condition is very clean and calm.
and laundry is very clean.
casino has very bigspace
location is near sebu city
but i hate frontdoor dog. scared

thank you so much

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
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Review collected in partnership with this hotel
Thank psp0862
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 12 July 2018

Dear psp0862

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. We are delighted to learn that your experience with us left such a positive impression, particularly in regards to the comments about our kind staff, cleanliness and great loctaion so that your experience with us was both pleasant and memorable.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

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Reviewed 5 July 2018

Tha place has improve a lot since Last stayed Last Jan 2018. Will point out things that can be change.The signs outside the hotel for taxis, car guess and valet parking is not followed, very confusing.
When waiting for a taxi you have to stay outside ( which is very hot) to be recognized and to get a taxi.
No sitting area if your waiting for your ride.
Cannot differentiate which one is security or concierge or bell man. Concierge area is very far front entrance.
Valet parking area can’t be seen.
Overall things have move to the right direction since last Time I was int the hotel last Jan 2018

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Excursion13354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 12 July 2018

Dear Frequent Flyer

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We appreciate your valued feedback and thank you for sharing the experience with us. Thanks for acknowledge our hard work with the improvements you recognized. I will review your comments with the team for additional improvements

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

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Reviewed 5 July 2018

Me and the woman stayed one night, and we loved it. Room service perfect and concerige all ok. We already have reservations for July 2018 because we like some luxury treatment once a month minimum :-)

  • Stayed: June 2018, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank John_Hemmingsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 12 July 2018

Dear John_Hemmingsen

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

On behalf of the hotel and entire team, I would like to thank you for your positive review. We are extremely happy that you enjoyed your stay with us. Furthermore, I am pleased to read that you consider our hotel once a month for a luxury get away with your partner..

It's great to read when we receive positive feedback from our guests and we truly appreciate the comments that you have made.

Thank you again for your feedback. We all will be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

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