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Reviewed 18 February 2018

we stayed here during Cebu's busiest weekend, in time for the Sinulog festival. the lobby was a hub of activity with a band and costumed dancers which made you feel you're already participating in the festivities. the rooms are ok for the price, the wifi is acceptable, the tv has enough channels, the ayala mall is just a short walk across the street, the staff is warm and cordial so you never felt neglected. since our tour package did not include breakfast, we did not have the chance to try their restaurant.

Room Tip: rooms away from the elevators are generally more quiet since you have less foot traffic.
Stayed: January 2018, travelled with friends
Thank sternbeliever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 5 March 2018

Dear sternbeliever,

Thank you for staying at Quest Cebu and for highlighting our rooms, location and warm staff. Glad you're here during the Sinulog and had witnessed our hotel activities. We are delighted that you enjoyed your stay and we look forward to welcoming you back during your next trip to Cebu City.

Best Regards,

Quest Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018

(+)
very spacious room. good view of the city, very good location as its just right across the Ayala Mall. lots of laundry services outside the hotel. friendly security guards and housekeeping staff!

(-)
too many people at the lobby all the time. for the staff tho, not all Filipino women with Caucasian men are 'working girls' - stop stereotyping.
breakfast has many option however doesnt really taste great. we got stomach flu after... :(
small bathroom.
there should be added security with the elevator as anyone can go up even if they arent guests. I find this a bit disturbing.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank abstuldanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2018

Right in the centre of business district this ia a very good hotel.It has integral multi story car park and conference facilities. There is a busy and very good restaurant. During my visit one of the 4 elevators was out of service. Rooms were fine with nice views but the tiled floor was a but uncomfortable.

  • Stayed: February 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank buckfast39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 28 February 2018

Dear buckfast39,
Thank you very much for your kind words and for highlighting the availability of car parking facilities and conference facilities at the Hotel. Indeed, Puso enjoys very good patronage from both hotel as well as walk-in guests from all over the city, particularly our breakfast buffet that has been recently voted Cebu's Best. I would also like to apologize for the inconvenience of having one elevator down, we had to perform maintenance to ensure its safety. During your next visit, do let us know of any room concerns, we will be happy to find solutions for you. Thank you again and we look forward to your next visit.

Best Regards,
Mia Singson Leon
General Manager

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Reviewed 12 February 2018 via mobile

Hotels lobby was crowded.
Checking in took quite a while.
There were only two elevators working at the time we were there so waiting time was long.
Bathroom robes & slippers had to be requested.
Toiletries didn't include lotion. And upon request, they didn't have any.
Towels were worn out & hard on the skin.

However, the staff were very friendly & accomodating.

Stayed: January 2018, travelled as a couple
1  Thank ceny28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 28 February 2018

Dear ceny28,
Thank you for choosing Quest Cebu and for highlighting our friendly and accommodating staff. I apologize that during your stay, two of the elevators had to be closed briefly for emergency maintenance to ensure everyone's safety. But I am happy to report that this did not last long and the elevators were released soon after that. We have also changed the old towels with new ones, and I hope you will be able to enjoy them upon your next visit. Thank you again and we look forward to welcoming you back to Quest Cebu.

Best Regards,
Mia Singson Leon
General Manager

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Reviewed 10 February 2018

We had 2 nights here as we made our way around Cebu. Our room was quite large for a hotel room, we had a deluxe up on a really high floor so had great view of the city. Bathroom great with fantastic water pressure.
Downstairs, there was a nice huge bar and restaurant. Food was excellent and lots of choices, either Filipino or western. At dinner, you could have buffet with different themes of cuisine each night. But we chose a la carte.
The service from the staff was exceptional especially down in the restaurant. A special thank you to our senior waiter/maitre'd Allan who was very personable, professional, polite and friendly! We had a lovely stay

Room Tip: High floors have a great view of the city
  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank L_and_RBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestCebuGM, General Manager at Quest Hotel and Conference Center - Cebu, responded to this reviewResponded 28 February 2018

Dear L_and_RBrisbane,
Thank you for choosing Quest and for your kind words regarding the hotel room, bathroom, food, and services at the restaurant. I have passed on your commendation to Allan and he was delighted to hear that he made a difference in your stay. Should you visit Cebu again, we hope to be able to welcome you back to Quest Cebu.

Best Regards,
Mia Singson Leon
General Manager

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