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Reviewed 17 February 2018 via mobile

My husband and I just stayed at Harold's for a week. (We are on holiday for Chinese New Year, and we work in China.)

We were on a red~eye flight from Shanghai, and arrived at the hotel in the early morning.

There was a problem with our booking~we were told that we couldn't check~in until 2 pm.

I had received a message, earlier, from the hotel stating that early check~in, because of our flight time, would cost a small fee.

The hotel staff told me that early check~in is subject to room availability.

However, the nice reception man got a room readied in an hour, so we could sleep.

We are so grateful to this man! :)

Our bed was huge, and very comfortable. We were amazed, as we are accustomed to smaller beds while traveling in Asia.

We had booked a suite, and were very happy with the front room's size.

Great food in the hotel restaurant, and excellent service in the restaurant.

I was also very happy with the treadmills in the hotel gym.

I have a few suggestions for improvement:

Is it possible to improve the WiFi in rooms?( I am not sure if problems with WiFi suddenly stopping are a problem for all of Cebu city, or not.)

Next, please make the buffet room a bit bigger. Breakfast was scrumptious, and we would like to have more room to navigate. (without accidentally bumping into others)

Last, the bath and shower had a lovely design, but it took the shower water 5 minutes to heat up. The bath water took 15 minutes to heat up. Can this problem be fixed, or is this a common problem in Cebu city?

Thanks for your help, and for making our hotel stay a very good one,

Glen and Ruth

Thank you for reading

Stayed: February 2018, travelled as a couple
Thank Ruth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTongco, Manager at Harolds Hotel, responded to this reviewResponded 20 February 2018

Dear Ruth R,

Warm regards from Harolds Hotel!

Thank you very much for your very insightful and generous review. It is a delight to know that you enjoyed your stay with us. We always want to make sure that you are comfortable and satisfied with your Harolds' experience. And with regard to your concerns, it is very well noted and we will definitely find ways to improve these services.

Nevertheless, we are grateful to you for choosing Harolds in your most recent visit to Cebu. Looking forward to having you again soon!

Yours in service,

Ed Tongco
General Manager

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Reviewed 16 February 2018 via mobile

Had a 2 day trip to Cebu recently and we were booked at Harrolds. The lobby was impressive and our room was nice. Clean towels, spacious room and beautiful view of Cebu at night! Buffet breakfast was more than what we can ask for. Food is delicious and there are many choices for picky eaters. From bread and pastries, Filipino breakfast, salads, fresh juice and unlimited coffee...we enjoyed our mornings at Harolds. At night we had a few drinks at the hotel's roof deck. Nice view of Cebu at night!
Hotel rates are reasonable too. It is near business and commercial centers and there is a convenience store and massage nearby. Our stay at Harrolds was worth it!

Stayed: February 2018, travelled as a couple
Thank frances i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTongco, Manager at Harolds Hotel, responded to this reviewResponded 19 February 2018

Dear frances i,

Greetings from Harolds Hotel!

Thank you for your enthusiasm and great review. We are pleased to know that you had an amazing time during your stay here with us. Providing you with world class accommodations through our wide selection of cuisines, exquisite rooms, and exemplary service is our way of making you feel the warmth of Cebuano hospitality at its finest. Your great experience means a great deal to us because it makes our efforts very rewarding.

We are definitely looking forward to having you again soon!

Yours in service,

Ed Tongco
General Manager

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Reviewed 14 February 2018 via mobile

Stayed with my mom and family. I was surprised when we were asked about our reservation when we checked in bec it didnt appear on their system. However, the front desk was able to find us a room. The Hotel staffs were very nice except the guard that just ignored us for a taxi. Staffs at the rooftop bar were excellent. Very accommodating!

Stayed: January 2018, travelled with family
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTongco, Manager at Harolds Hotel, responded to this reviewResponded 19 February 2018

Dear Mike L,

Warm greetings from Harolds Hotel!

Thank you for taking the time to leave us a review. Rest assured that your concerns are well noted and that necessary improvements are being taken in order to improve our services further. Nevertheless, we appreciate you for choosing to stay with Harolds Hotel in your most recent visit to Cebu.

We are definitely looking forward to having you again soon!

Yours in service,

Ed Tongco
General Manager

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Reviewed 6 February 2018

I booked the wife and her parents for a week. It was a very clean and friendly hotel. The staff were great, the breakfast was very good as were the facilities. Everyone had a great time. My in-laws had never been to Cebu before so they were very happy to be there and the hotel and staff helped make their holiday a very memorable one. Thanks to everyone at Harold's hotel.

Stayed: January 2018
Thank Captaingruntfuddock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTongco, Manager at Harolds Hotel, responded to this reviewResponded 7 February 2018

Dear Captaingruntfuddock,

Warmest greetings from Harolds Hotel!

We are delighted to know that you have enjoyed your stay with us. It is with great pleasure to make you and your family feel the warmth of Cebuano hospitality at its best during your stay. Harolds Hotel is your home away from home and it will always be.

Thank you for choosing Harolds and we are definitely looking forward to having you again soon!

Yours in service,

Ed Tongco
General Manager

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Reviewed 4 February 2018 via mobile

Checked in at Harolds Hotel with my family during Sinulog.
Room assigned to us was huge and neat.
H Café served delicious and reasonably priced ala carte and buffet dishes! Try their sizzling beef ala pobre!
Managers and staff were all warm and friendly.
My family had a lovely bonding time!
Thank you Harolds Hotel!

Stayed: January 2018, travelled with family
Thank Faye G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdTongco, Manager at Harolds Hotel, responded to this reviewResponded 7 February 2018

Dear Faye G,

Greetings from Harolds Hotel!

Thank you very much for you wonderful review. Your great Harolds' experience means more to us because it make our little gestures of care very rewarding. Our world class accommodations, delectable food and impeccable service will always be made available for you and the whole family.

We appreciate you for choosing Harolds Hotel and we look forward to having you again soon!

Yours in service,

Ed Tongco
General Manager

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