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“A Good Alternative in the Ortigas Business District”

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The Exchange Regency Residence Hotel
Ranked #19 of 22 Hotels in Pasig
Reviewed 15 January 2013

This year, we chose to stay at The Exchange Regency Residences & Hotel for our traditional family New Year's Eve getaway.

The property is located just in front of the Benpres Building along Meralco Avenue and Exchange Road, a mere walking distance from MetroWalk and some malls in the Ortigas Business District.

The family met for brunch at Robinson's Magnolia before going to the hotel so we arrived at The Exchange Regency a little past 2pm. As expected, there was high occupancy which choked the check-in process. During the course of the first hour, we saw guests who came after us, come and go, until it was only us left in the lobby. We tried to be patient. But after an hour and a half past our check-in time, a cranky toddler trying to fight off sleep and two tired and restless senior citizens our patience was stretched to the limit. Despite repeated attempts at a status update, we were only given apologies. We asked for a timeframe but no one could give it to us.

What really boggles me was the fact that we reserved the rooms three months in advance and even made a confirmation call two days prior to check-in. According to the Front Desk Manager, they had to wait for the guests to check-out of our assigned room and housekeeping, despite best efforts, allegedly cannot meet the two-hour clean-up mark to allow us to be checked-in at the designated time. He apologized profusely, and as a consolation, accompanied us personally to our room, while housekeeping was still in the process of cleaning the floor. He also gave us complimentary hotel gifts - a calendar and a notebook.

We really were not after any freebie. We just wanted to get to our room and relax as we wait for the New Year's eve countdown but the gesture was most welcome. He also personally attended all our needs from the kitchen amenities we requested (rice cooker, pots, pans, etc) to our wi-fi access code. He also went as far as extending our check-out time to 4pm instead of 12nn. We initially turned him down because we were already planning to leave early given my hubby and sis-in-law had work the following day. We later changed our mind to indulge our sons request to take advantage of the pool, an opportunity he missed because of the late check-in.

We found out it was The Exchange Regency's first rodeo as far as New Year's eve operations is concerned. The Manager admitted that while there is no excuse for the snafu, he believed this was part of the hotel's expected birth pains.

Anyway, the Two-bedroom Suite (Unit 23T) was cozy enough with its Modern Asian design. Both rooms had a window-type air-conditioner. The Masters Bedroom had a queen-sized bed and plush white and fluffy linen and pillows. The en suite bathroom while lacking a bathtub had the complete bath sets. It was also a bit small and the toilet did not have a bidet. The sink and shower worked perfectly well. The other room had a double bed and was equally comfortable. The other bathroom was located outside the room but had the same amenities albeit some musty smell, we had to ask housekeeping to deodorize it again.

The living room was furnished with an area rug with a three-seater leather sofa and two soft side chairs for additional seating. An LCD TV with cable and a DVD completes the set. Temperature control was provided by a Daikin inverter type air-conditioning unit. The windows open to the view of the Ortigas skyline although, I personally found the Masters bedroom as the perfect spot to enjoy the fireworks display.

The four-seater (extendable to six) dining table was good enough for the family. And the kitchen had a five-foot refrigerator sufficient to store our Media Noche spread and then some. The kitchen is equipped with a two-burner electric stove, a microwave-oven, a rice cooker (delivered a couple of hours later, as this item is based on availability) and the necessary pots, pans, and cooking paraphernalia.

Complimentary wi-fi was surprisingly fast and access was not limited, unlike other hotels where only one gadget is allowed to register per room.

The third floor houses the recreation area which consists of a swimming pool complete with a jacuzzi and toddlers splash pool. It faces another building so the view is somewhat obstructed. There is a sauna in the shower and comfort room. There is a putting green too albeit a rather small one. The children's playground is just about the same size as the putting green. The fitness buffs can immerse themselves in the gym which has a relatively new and state-of-the-art set of equipment.

Over-all, apart from our misfortune during the check-out process, we had a pretty much comfortable stay at The Exchange Regency Hotel. It definitely is a good alternative for a relaxing staycation in the Ortigas Business District.

Room Tip: Two Bedroom Suites have the best view of the fireworks display on New Years Eve.
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  • Stayed: December 2012, travelled with family
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3  Thank JoanneRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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282 - 286 of 318 reviews

Reviewed 2 January 2013

Our family stayed here in celebration of the New Year's Eve. I would say that our stay was pleasant with some room for improvement. First of all, the front desk should have foreseen the high occupancy rate and would have managed the check-in/out process swiftly. Sad to say we were not able to go to our room for about 2hrs since it was not yet ready. Though they did allow for a late check-out. Second, we had 1 suite and 1 deluxe, the suite was spacious and clean but the deluxe is rather small for double occupancy. At any rate, the hotel was understaffed at least for the housekeeping. The amenities in the 3rd floor are amusing...fully equipped swimming pool, jacuzzi, sauna, game room, gym, mini-golf and playground. I think guests should fully utilize these amenities. Third, we had a set breakfast included at Benissimo (cafe at the ground level), sadly they too did not expect the volume of customers availing of their breakfast. They had no rice available and the system seemed first in last out. So we were really upset, we had to choose the order to go and to our surprise, the tapa tasted like tocino and eggs were missing from the set. It was really a disappointing meal for P300. At any rate, when choosing this hotel, better forego the breakfast and just dine out somewhere or have food delivered. Overall, being a new hotel in the area, there are a lot of room for improvement and I hope the management take it as constructive and work on the flaws. In general the stay was pleasant but it could have been better.

Room Tip: higher floors give better view with less obstruction better go for the suite to maximize space do...
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  • Stayed: January 2013, travelled with family
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1  Thank Yan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2012

Nice and relaxing place to stay. Very friendly staff and building manager. Room was a little small but very new and clean. Gym, pool, mini golf, playground, pool table are all very convenient. Looking forward to staying here again.

  • Stayed: July 2012, travelled on business
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2  Thank Francis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2012

I stayed there recently and was very impressed with the staff, who went out of their way to make my staff, easy and relaxing. The door staff were very helpful with my bags, and anytime I needed a taxi.

The front of house staff were always welcoming and friendly. The gym and pool areas are excellent, especially the lovely spa. A very pretty and relaxing pool area.

The restaurant for the hotel, though it was outside the front door, was very friendly and had a great range of food and simply excellent service.

I was also impressed with the range of nearby restaurants at Manila Walk, the nearby shopping malls and the proximity to Pasig, Makati and other local areas. I would also recommend Ace Water Spa for a relaxing morning!

I will be staying here again, I recommend it to any business traveller, as they include free internet.

Room Tip: Ask for a room facing the front of the hotel, it is lovely and quiet with a view towards Makati.
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  • Stayed: December 2012, travelled on business
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1  Thank Dennis919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2012 via mobile

Stayed here with my partner for 2 nights. It was rather terrible as the noise from the construction outside and the renovation (i am guessing) from upstairs was really annoying. This is on top of the noisy air condition in the room, which doesn't even have a remote.

The room is a shoe box, really tiny for two people. Guess it will suit someone traveling alone. Think the hotel's target market is business people since it is located in the business district of Manila. Thus, it is also relatively far from the city area and other tourist locations.

I think if you are mainly in Manila as a tourist, you are better off with a hotel nearer to the city. Although the taxi fare is not too expensive generally in Manila, the traffic will kill you. If you are here for business, then this would be suitable as the wifi connection is pretty good.

  • Stayed: December 2012
    • Value
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1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Exchange Regency Residence Hotel

Address: Exchange Rd | Ortigas Center, Pasig, Luzon 1605, Philippines
Region: Philippines > Luzon > Metro Manila > Pasig
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Spa Hotel in Pasig
#11 Luxury Hotel in Pasig
Price Range: €31 - €51 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Exchange Regency Residence Hotel 4*
Number of rooms: 216
Official Description (provided by the hotel):
The modern traveler's choice. Experience the comforts of home amid hotel convenience, only at The Exchange Regency Residence Hotel. Located at the heart of Ortigas Center, where shops, sights and sundry are well within reach, we'll provide you with warm and personalized service ans a host of amenities that'll truly make us the hotel you'll call home. ... more   less 
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Also Known As:
The Exchange Regency Residence Hotel Pasig, Philippines - Metro Manila

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