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All reviews strand cafe bedroom premier suite complete toiletries serviced residence receiving area family mart kiddie pool welcome drink walking distance salcedo village buffet breakfast is strategic location front desk staff check in was a breeze dining table two thumbs makati area
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Reviewed 13 February 2018

Short Version:
* Excellent Customer Service - Good attention to detail, punctual, accommodating
* Clean and spacious rooms - modern design, had all the necessities
* Good food - Strand Cafe
* Good location - Close to a number of restaurants, cafes, malls
* Excellent Customer Service (I already mentioned this, but it’s just that good I had to mention it again)
Key Staff:
Email correspondence:
* Stephanie Aton (and concierge) - Great to correspond with over email. Good attention to detail.
Concierge / Reception Lobby:
* Nica (flat iron request)
* Kaye
* Mike (flat iron request follow up)
* Mike (friendly and helpful bellhop; must be the same Mike above)
Strand Cafe:
* Shane (friendly, perceptive)
* Sam
Awesome housekeeping staff
Awesome ad-hoc request staff (flat iron)

Long Version:

Our experience staying here: Awesome.Excellent.Marvelous.Fantastic.Wow.

We booked a Two Bedroom Executive Premiere unit at this serviced residences back in late November for our stay in Makati on late January this year. We got good discounts due to early booking, and a promo that was on.

We were celebrating an event and requested One Pacific Place to receive a number of packages we needed for the actual day. We are so pleased that all the packages were received and well taken cared of. Stephanie and the concierge staff were so dutiful they even emailed us for every package that was received, even before we checked in. Packages were also delivered to our unit after we checked in.

We got quick assistance from Stephanie with booking airport pickup. We intended to get airport taxi on the day we arrive, but decided to get One Pacific Place to just pick us up for more convenience. Their preferred third party service provider is Avis which was good with us. Avis driver was professional, and got us to One Pacific Place safe and comfortable.

Check in was a breeze. We got good assistance with our luggages from Mike and another bellhop. Both were nice and helpful, careful with our stuff (and didn’t linger for any tip). Mike also helped us with luggages upon check out. Good guy.

Buffet breakfast food spread was just nice. It was not an excessive spread, but food quality was good. Shane and Sam were also helpful all the time. I requested for artificial sweetener for coffee the first day, and Shane was just too happy to assist. Shane also brought me warm milk with the Splenda the next day. =)

We requested for a flat iron and ironing board on the third day, and the staff who brought it was just too nice (I forgot to ask his name). Brought it and collected with a smile.

One Pacific Place Serviced Residences will be our go to place whenever we are in Makati, or anywhere near Makati from here on.

Date of stay: January 2018
1  Thank maojenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 26 February 2018

Dear maojenz,

Thank you for sharing your valuable feedback during your stay!

We are very overwhelmed with your shared experience and most of all the overall excellent commendation to the rest of our service team with the subject Awesome.Excellent.Marvelous.Fantastic.Wow!

Truly that left in our hearts the joy that will never fade and will be used as a motivation to ensure all our guest will be delighted the same.

We hope to welcome you back personally on your next stay with us.

Sincerely,

Eduardo Dela Cerna
Front Office Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2018

We stayed here to celebrate New Year's Eve. The room we booked was a One-Bedroom Premiere Suite. The suite is impressively clean and spacious. And all the staff are genuinely helpful.

Upon our arrival, the bell hops were quick to approach us and help with our luggage. The check-in was fast, because we were able to come in earlier that the standard check-in time.

We requested for extra bed, which arrived promptly, along with additional bath towel and toiletries, including bottled water. (This is not standard even in some 5-star hotels, unless you specifically ask to have these items delivered to your room: because you obviously payed for an extra person to stay in your room and that additional guest will need those essentials.)

The living room area is well-lighted and the couch could actually be used as a small bed. The bathroom needs a little more lighting especially for the mirror, it feels weird when you use the sink and look at yourself in the mirror and you can't see yourself because there is a need for additional light. The shower's water pressure is strong, and the bathroom includes a tub.

The kitchen is complete with microwave oven, induction stove, a big fridge, rice cooker, electric kettle, pots and pans. We ended up ordering food from our favorite restaurant and had our dinner in our suite.

The beds were comfy, even the roll-away folding bed for our additional guest was very comfortable. We enjoyed our sleep and almost didn't want to get up for breakfast.

Breakfast selection is sufficient for the price we paid in this hotel. Just always remember to manage your expectations based on your budget. If you want fruit crepes and eggs benedict for breakfast, stay in an upscale hotel and be prepared to shell out more money. But The Strand Cafe provides filling breakfast: they have a selection of breads, pastries, fresh fruits, salad bar, and a number of hot viands. Bacon is not a staple here, but we were still satisfied. Its just too bad that we arrived at 6am, because we know that the Strand Cafe should be open by that time, but when we entered the restaurant, we were informed that they will be open by 6:30am. The lady attendant ushered us to a table, and just left us there. Good thing the male server approached us with a smile and he said that the pastries are ready for us, though the other meals are yet to be served.

After stuffing ourselves at Strand Cafe, we headed to the pool area. You may proceed to the gym and request for pool towels. I like their enclosed shower area (which other hotels neglect), which is being shared with the gym. The pool has very clear water, which prompted us to take a dip, though it was chilly. Their pool is actually bigger compared to some hotels we've been to.

Check-out was also quick, and we left this hotel with a smile. We did not spend much for this staycation, but we were completely satisfied with the service, food, cleanliness, and amenities. ;-)

We'll surely come back and get a bigger room, because we will have more family members (additional beds with breakfasts) with us next time. :-)

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank itoy_MNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 30 January 2018

Dear Itoy_MNL,

We are very thankful for sharing your wonderful feedback during your stay in our hotel.

We really appreciate your detailed experience to which we are very happy to know we met most all your expectations.

This is a lot more to excite and motivate us to constantly improved and keep the our good performances in delivering and providing our guest needs to give them a wonderful experience while staying with us.


We hope to welcome you back once again here.

Best regards,

Eduardo Dela Cerna
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018

This is a good hotel it has good ambiance, clean lobby and rooms. They do room cleaning everyday. Hospitable staffs. The only down side is that room they give us smelled smoke of cigarettes. The smell also all over the floor as well. Which is so disturbing and not good for non- smoking guest like us

Room tip: Choose rooms on the upper floors. Much quitter.
Date of stay: December 2017
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Lorna m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 30 January 2018

Dear lady_shhh,

We are very thankful for sharing your wonderful feedback during your stay in our hotel.

We really appreciate this a lot and through this we got motivated more to constantly improved and deliver service excellence.

Thank you for taking the time to highlight your constructive observation and I regret to hear about the inconvenience you experienced. Rest assured we already put in placed to resolve and not to allow such incident to happen in the future.

We hope to welcome you back once again here at One Pacific Place Serviced Residences!

Best regards,

Eduardo Dela Cerna
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2018 via mobile

Our office frequently use this hotel for meetings. Meeting room at the 6th floor offers better lighting and comfortable ambiance compared to the meeting rooms at the ground floor. Servers are very helpful and attentive. Food is always good value for money. Their accommodation rates are also very reasonable. Worth recommending.

Date of stay: January 2018
Trip type: Travelled on business
Thank PiaBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 30 January 2018

Dear Pia2015,

Thank you for sharing with us a detailed feedback of your recent event / meeting held here at One Pacific Place Serviced Residences.

I am glad that you had a positive reviews in terms of our rates, room rate afford-abilities, function rooms, food rates and our room accommodation. Then most of all by recommending us over the whole trip advisory community.

Thank you for taking the time to highlight how we manage to met your expectations.

I hope to welcome you and be of service on your next visit in our place.

Best regards,

Eduardo Dela Cerna
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

The location is good and is accessible to offices and restaurants.

I was not able to experience their facilities as I only have a limited time. Bed is comfortable, bathroom is so so. The room lighting is relaxing but is dim when I have to review paperworks at night.

The staffs are helpful. A daily newspaper was given which is okay as I am fond of reading news.

There is an on-going renovation/construction so you would hear loud noise at times. The room is not sound proof so you could hear chatting guests passing by as well as the next door guest when he is coughing when I got a room that has a door inside ready for adjoining room.

Date of stay: January 2018
Trip type: Travelled on business
Thank Dyan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 23 January 2018

Dear Dyan R,

On behalf of the One Pacific Place Serviced Residences, we would like to express our sincere gratitude to you for staying in our hotel. Thank you for taking the time to share your experience in reference to your recent visit on TripAdvisor.

It is with great concern that we learned about your unpleasant experience and please accept our sincere apologies for the factors contributing to the poor impression of our hotel. We pay a very serious attention to your valid comment on the uncomfortable stay due to room on-going improvements during day time to which we are engage with.

Please rest assured that your feedback has been shared with the management to review and find solutions right away.

We hope that you shall allow us the opportunity to welcome you back to stay with us again in your next visit so we may redeem ourselves.

Once again, please accept our sincere apologies for the inconvenience.

Sincerely,
Eduardo Dela Cerna

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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