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All reviews strand cafe bedroom premier suite family mart receiving area kiddie pool walking distance welcome drink salcedo village buffet breakfast is front desk staff check in was a breeze serviced apartment short stay makati area the ground floor definitely stay here again home away from home
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Reviewed 28 November 2017

One of the better hotels in Makati, accessible to A Venue and Century City Mall. It's nearer to Buendia than Ayala but you can easily ride to Greenbelt and Glorietta.

Room was very nice and clean, had a small kitchen for cooking. Sleep was good, fairly quiet (maybe because we were in a higher floor). All in all I liked my stay. I recommend this to couples or families.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 30 November 2017

Dear Michelle R,

Thank you for sharing with the entire Trip Advisor community your positive review based on your most recent stay in our property last August 2017. It gives us great pleasure knowing that you had a better time at the hotel during your stay.

Our guest excellent feedback in terms of service, facilities, strategic location and over all perfect review ratings and most of all your recommendation to our property are the motivation of our team.

I will make sure to share your review with each of the department heads to cascade to each employee, these makes them strive to continuously deliver exemplary services to all our guests.

We look forward to welcoming you back again with us sometime soon and we thank you for taking the time to write and share your experience.

Sincerely,

Eduardo Dela Cerna
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

Stayed in a 1br suite premier. Got a promo deal online via hotelquickly with bfst buffet.

Check-in was quick (almost 6pm already.) Free Parking area was ok. There was a coupon for welcome drink to be claimed in the restaurant.

Room- spacious, non smoking, did not smell funny, had complete cooking utensils (better buy your oil and dishwashing liquid+sponge), microwave, knife, chopping board, can opener, ref, water kettle, plates and eating utensils for 2. It also has a dining table for 2 and the receiving area is separate from the bedroom. The spacious toilet has complete toiletries and clean bath tub. It has two doors so you can enter either from the kitchen area or from the bedroom. Wifi connection very fast, tried connecting for work and it was quick.

Facilities- good looking pool and has a kiddie pool, did not try. Has an adequate gym. Fast elevators.

Restaurant- for lunch, really liked the strand pizza and pork sisig. Breakfast buffet was ok. They had an egg station. Juice, coffee, tea, 1soup, breads, salad, cereals, fruits, pasta, rice, starch, veggies, 2 viands.

Requests like pitcher of cold water and bucket ice were complimentary and were very quick to be brought in the room. They allowed us to check out at 1pm. Make up room was good too and you have newspaper in the morning.

Cons- the curtains were not black out. There was ongoing construction noise (though they provided a letter advising this)

Stayed: November 2017, travelled as a couple
Thank Judith_Cabanatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 21 November 2017

Dear Ms. Judith_Cabanatan,

Thank you for taking time to share your recent stay here at One Pacific Place Serviced Residences.

It is with such joy to hear that you had a an almost over all pleasant and comfortable stay with us and would like to thank you for your commendation to our room, facilities and the services rendered to you.

Your review is very important to us, as we make this as a tool for us to keep the good and constantly improve for the better so that valued guests like you will always experience our best customer service satisfaction.

Your feedback with regards to ongoing construction was already escalated to the management, we sincerely apologized for the inconveniences you experienced during your stay as this is in lined with the efforts to improve our rooms and facilities.

Please be assured that this activity will be handled with utmost urgency.

We look forward to welcome you back soon here at One Pacific Place once again.

Best regards,

Eduardo Dela Cerna
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

I have visited this Hotel many times and everytime I fall more in love with this place. The staff is excellent and well groomed. The front office manager Mr. Eduardo is exceptionally courteous and helpful.
Hope to visit you again and thank you for making me feel at home

  • Stayed: April 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Charanjeev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 10 November 2017

Dear Charanjeev M,

Thank you so much for taking a time to write and post a review of your feedback to your most recent stay in our property - One Pacific Place Serviced Residences!

It is truly with such joy to hear an excellent feedback from our valued guest like you!

I want to thank you so much for giving an excellent commendation to my personalized service that i have rendered together with my team at the front desk that fit to your expectations.

Your review is of utmost importance to us, as we make this a tool for us to keep the good and constantly improve for the better so that valued guests like you will always experience truly One of a kind One Pacific Place service.

Looking forward to welcome you once again on your next visit to us.

Sincerely,
Eduardo Dela Cerna
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

Where here last April for a quick staycation. It's near Glorrieta and Century Mall. Checking-in took time, we wait for 30 mins just to be called that our room is ready (the longest so far we ever had).Room is okay but there's a stinky odor coming out from the sink and our mistake on not calling their attention about this matter 'cause even we spray a cologne it's still smelly (Room 3102 at 31st floor).

So far the staff is friendly and accomodating.

Stayed: April 2017, travelled with family
Thank rishfleur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 8 November 2017

Dear Ms. rishfleur,

Thank you for taking the time to highlight your constructive observations and I regret to hear about the inconvenience you experienced.

Each and every point that you have mentioned was already discussed with the concern departments to ensure that such incidents will never happen again in the future.

Nevertheless I would like to thank you for your commendation to our service teams friendliness and being accommodating during your stay.

Please accept my sincere apologies and I hope there will be other opportunities for us to be of service to you again.

Sincerely,
Eduardo Dela Cerna
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

Stayed here for 3 nights. Room is spacious and clean. Good services.
Morning breakfast is so so. Swimming pool is nice.
Quiet area of Makati. Grab drivers don't know that place as there is no exact address of this hotel location in grab app.
Anyway I'd love to stay here again.

Room Tip: Corner suites are sunny and very nice view.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank traveller14sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ed D, Front Office Manager at One Pacific Place Serviced Residences, responded to this reviewResponded 7 October 2017

Dear travellers14sg,

Thank you for choosing to stay at One Pacific Place Serviced Residences and for taking the time to write and post your review here in the TripAdvisor community. It was our pleasure serving you.

We would like to thank you for the good service commendation, room cleanliness and strategic location that made your stay a relaxing one.

We would like to apologize for the inconvenience we have caused you for the transportation experience due difficulty in the location to find using their data application and your comment to our breakfast.

Please note that we are very sincere to address all your feedback as your comfort and satisfaction really matter to us.

We hope this does not deter you from staying with us again and we are looking forward to welcoming you back again here at One Pacific Place Serviced Residences!

Sincerely,

Eduardo Dela Cerna
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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