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All reviewsgate tourthe main squaregreat locationinside courtyardcoca teaportable heaterrestaurants and souvenir shopswalking distance to restaurantsquaint hotelwood burning stovesmall citytour companiespedestrian streetnicest hotelbreakfast buffetfine hotelthe rooms were nice
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Reviewed 27 June 2017

Hotel Royal Inn Puno
The hotel is very centrally located, it’s about thirty seconds from the main square in a narrow one way street. It’s a very comfortable four star establishment and the rooms all run off a central atrium up through which runs the chimney from the log burner stove in the lobby. The queen size beds in the rooms are comfortable enough for a good night’s sleep and the rooms carry all the usual amenities. The lobby is quite small with sofas and chairs scattered around and next to the log burner and the dining room and a bar are both accessed from here. The reception staff were helpful and efficient as were the porters. Coco tea and oxygen are available also (3810 metres/12500 feet). We enjoyed it here, it felt snug and warm.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank arpreston505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2017

The hotel is 5 minutes walk to the main tourist area, yet is on a quiet street. Our room is on the 4th floor, nice & clean and overlook the parliament of Justice. The hot water system took a while to heat up and a small heater is the only thing to keep the room warm. We have to move it close to our bed in order to be warm enough to sleep. Breakfast was below average, the food refilled a small quantity at a time even though there are plenty of tour guests , and they only gave us small plates to use. The staffs were nice and helpful. In short, the hotel served it purpose for a our 2 nights stay.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank thu51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

We stayed two nights in this hotel, the only good thing is the location. Awful room (we got a smokers room, being ugly in its fitout, smelly and loud (barking dogs in neighborhood all night), awful breakfast buffet (many tour guides seemed to eat here), bad service. Even with our complaint the staff could not deal and we did not get any answer (so awful in taking feedback).
I highly recommend to OMIT this place.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank haktus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, Gerente at Royal Inn Hotel, responded to this reviewResponded 29 April 2017
Google Translation

Estimado Cliente:

Por ley, el hotel no tiene habitaciones para fumadores.
Cuando usted indico que en su habitacion olia a tabaco, inmediatamente verificamos y constatamos que no habia ese olor y efectivamente no hubo ese olor.
Al momento del desayuno usted vio a mucha gente tomando desayuno y en un hotel siemre habra mucha gente tomando desayuno, eso no es ninguna anormalidad. Por lo demas creemos que son exageraciones suyas.

Atentamente

Juan Merma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

Frío, no conectan la calefacción, te dan un radiador, el baño sin calefacción, el aislamiento no existe, hotel caro, decoración antigua, desayuno malo, cuando dejas el hotel registran toda la habitación al detalle, por si falta algo, una cubitera de la habitación, delante de mi, la inspeccionaron minuciosamente porque tenia una muesca dudando si cobrarla o no, Un hotel nada recomendable.
Cold, do not connect the heating, you get a radiator, the bathroom without heating, the insulation does not exist, expensive hotel, old decor, bad breakfast, when you leave the hotel check the whole room to detail, if there is anything missing, a bucket of The room, in front of me, inspected it thoroughly because it had a notch doubting whether to charge it or not, A hotel not recommended.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank JESUSBELLO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2017

very good location just off main square and pedestrian street with shops and restaurants and banks with ATMs. Room was fine, breakfast buffet had good coffee and local bread that was triangular pocket with light herbs. coca tea in lobby 24 hours. no mini fridge as I recall. bad--kept our passports in open tubes on the wall behind the front desk and they were not secure at all. Staff very helpful and pleasant. Best of the hotels on gate1 tour. did not need cabs while there--could walk to excellent restaurants or street food, quality hand-made baby alpaca shops or "alpaca" souvenirs and everything in between.

Room Tip: no real views but rooms quiet and clean
  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Service
Thank DCKatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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