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“Centrally located, poor heating system”
Review of Royal Inn Hotel

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Royal Inn Hotel
Ranked #20 of 65 Hotels in Puno
Certificate of Excellence
Reviewed 12 June 2017

The hotel is 5 minutes walk to the main tourist area, yet is on a quiet street. Our room is on the 4th floor, nice & clean and overlook the parliament of Justice. The hot water system took a while to heat up and a small heater is the only thing to keep the room warm. We have to move it close to our bed in order to be warm enough to sleep. Breakfast was below average, the food refilled a small quantity at a time even though there are plenty of tour guests , and they only gave us small plates to use. The staffs were nice and helpful. In short, the hotel served it purpose for a our 2 nights stay.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank thu51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 288 reviews

Reviewed 25 April 2017

We stayed two nights in this hotel, the only good thing is the location. Awful room (we got a smokers room, being ugly in its fitout, smelly and loud (barking dogs in neighborhood all night), awful breakfast buffet (many tour guides seemed to eat here), bad service. Even with our complaint the staff could not deal and we did not get any answer (so awful in taking feedback).
I highly recommend to OMIT this place.

  • Stayed: April 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank haktus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan M, Gerente at Royal Inn Hotel, responded to this reviewResponded 29 April 2017
Google Translation

Estimado Cliente:

Por ley, el hotel no tiene habitaciones para fumadores.
Cuando usted indico que en su habitacion olia a tabaco, inmediatamente verificamos y constatamos que no habia ese olor y efectivamente no hubo ese olor.
Al momento del desayuno usted vio a mucha gente tomando desayuno y en un hotel siemre habra mucha gente tomando desayuno, eso no es ninguna anormalidad. Por lo demas creemos que son exageraciones suyas.


Juan Merma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2017

Frío, no conectan la calefacción, te dan un radiador, el baño sin calefacción, el aislamiento no existe, hotel caro, decoración antigua, desayuno malo, cuando dejas el hotel registran toda la habitación al detalle, por si falta algo, una cubitera de la habitación, delante de mi, la inspeccionaron minuciosamente porque tenia una muesca dudando si cobrarla o no, Un hotel nada recomendable.
Cold, do not connect the heating, you get a radiator, the bathroom without heating, the insulation does not exist, expensive hotel, old decor, bad breakfast, when you leave the hotel check the whole room to detail, if there is anything missing, a bucket of The room, in front of me, inspected it thoroughly because it had a notch doubting whether to charge it or not, A hotel not recommended.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2017

very good location just off main square and pedestrian street with shops and restaurants and banks with ATMs. Room was fine, breakfast buffet had good coffee and local bread that was triangular pocket with light herbs. coca tea in lobby 24 hours. no mini fridge as I recall. bad--kept our passports in open tubes on the wall behind the front desk and they were not secure at all. Staff very helpful and pleasant. Best of the hotels on gate1 tour. did not need cabs while there--could walk to excellent restaurants or street food, quality hand-made baby alpaca shops or "alpaca" souvenirs and everything in between.

Room Tip: no real views but rooms quiet and clean
See more room tips
  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Service
Thank DCKatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2017 via mobile

Aside from the fact that the ability of some staff members to speak English is limited, it was a very pleasant stay. Altitude of 3800 metres above sea level is rough,but oxygen is prepated near the reception free of charge should you display some sympthoms and need assistance. Hotel itself is modern,staff attentive and restaurant is good. In one of the rooms heating didnt work and TV was stuck on one channel,but the heating was handled immediately with a portable heater and TV channel was CNN international so i didnt bother solve it. I would return again to this hotel.

Stayed: January 2017, travelled with family
1  Thank Borko I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Inn Hotel

Address: Ayachucho 438, Puno 5151, Peru
Region: Peru > Puno Region > Puno
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puno
#12 Business Hotel in Puno
Price Range: €52 - €90 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Inn Hotel 3.5*
Number of rooms: 54
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Also Known As:
Hotel Royal Puno
Royal Hotel Puno

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