This hotel is used mostly by large tour groups. Had we known, we would have selected another option. So many guests that were rude that it detracted from the positives.
We arrived at 6:00am (luxury bus from Cusco to Puno) and didn't expect our room to be ready, but wanted to eat breakfast. We tried to get them to let it be included as we wouldn't be able to eat breakfast our last morning, but there was no flexibility from the staff. Wouldn't have been an issue if the breakfast was really good, but it was pretty average as compared to other hotel breakfasts in Peru.
They did get us into our room around 10:00am and we really appreciated being able to take a shower and clean up after an all night ride to Puno.
Staff was very inconsistent with ability to speak/understand English. A lot of people were taking oxygen in the lobby. Daily you can get 5 minutes free for altitude sickness. It's best to have a Pulse Oximeter, Blood Oxygen Monitor with you so you can monitor your blood oxygen levels. And, if possible, take the oxygen in your hotel room ... there is a chance that they'll get busy and you'll get more than 5 minutes of oxygen. Also, we took electrolyte tablets with us that we added to our water. Also making coca tea in your water bottle the night before works well.
We were nearing the end of our trip and so gave them some laundry (in about 7:00am that they said would be delivered later in the afternoon). It wasn't delivered until the next morning, so beware if you absolutely need it the same day.
Lobby had a nice fire going -- very welcoming. Good location. Clean rooms, but they only give you some bottled water when you arrive. They should provide bottled water every day that you stay there. You'll need it for brushing your teeth and keeping hydrated.
Wifi was off and on. TV was difficult to operate. Bed was the hardest one we experienced in Peru. Pillows were good, though.
The worst thing was a sulfur smell from the bathroom faucets. It was really strong at times. Construction on the floor during the day, so couldn't take a nap. Too many loud/rude tourists.
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- Also Known As:
- Hotel Royal Puno
- Royal Hotel Puno