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All reviews room layout clean and comfortable rooms staff were helpful and friendly in town other hotels free wifi buffet breakfast family room modern hotel nice room recommend this hotel central location excellent location on arrival amenities kok noise
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Reviewed 5 August 2018

We stayed here at the end of a wonderful tour. Very nice clean room . On the morning of our checkout we were counting our money we had remaining as we were departing Namibia for Rwanda, in my wife’s purse was Namibian dollars, euros and Stirling. Unfortunately she left her purse on the side when we went for breakfast on our return some Namibian dollars gone all of the Stirling and euros gone . We know we should of taken it with us or placed in the safe however This left a bad taste on what was a lovely room and location

Stayed: August 2018, travelled as a couple
Thank simonclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johan K, General Manager at Swakopmund Plaza Hotel, responded to this reviewResponded 11 August 2018

Dear Mr Clay,

Firstly, please accept my sincerest apology. I was extremely shocked when this review was placed on tripadvisor, prompting my immediate investigation into the matter. Unfortunately we can not accept any responsibility or be held liable in any way when you did not store your valuable in the room safe provided.It is also very difficult to confront the staff when the guests are not here anymore to get all the details of missing items.

All our rooms are equipped with a laptop safe that even leaves an audit trail for cases where possible theft from the safes are suspected. I can also advise travellers to make a note of the serial numbers on their currencies, or use a stamp to mark them. This makes it easy for the Bureaus de Change to recall and identify dubious exchanges.

Once again, please accept my humblest apologies, but please remember to use your room safe in future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2018

We arrived at the hotel after a long journey from Solitaire. What a lovely greeting we had from all the staff. We were upgraded to a suite because the hotel was full. What a beautiful room. The staff were so helpful and friendly and the breakfast was excelllent. Johan, the general manager was also so very friendly and helpful to us. He greeted people in the breakfast room as if they were family. A very welcoming stay.

Stayed: March 2018, travelled as a couple
Thank NomadsWales_U_K_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johan K, General Manager at Swakopmund Plaza Hotel, responded to this reviewResponded 30 July 2018

Dear NomadsWales_U_K_,

Thank you very much for your nice review. Your pleasant words will motivate me and my staff to strive for further excellence.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2018 via mobile

Clean and comfortable rooms (without any special view). Breakfast buffet with a decent choice of hot food (eggs, sausage etc).

Good location - the city is just around the corner and the jetty is just a few blocks down the road.

You can always find your way back since it is opposite the KFC, which everybody knows :)

Stayed: July 2018
Thank ylva771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johan K, General Manager at Swakopmund Plaza Hotel, responded to this reviewResponded 30 July 2018

Dear ylva771,

Thank you very much for writing a review for Swakopmund Plaza Hotel.

We are happy that you enjoyed our great location in Swakopmund.
You are right, unfortunately our standard rooms does not always have any special views, but if guests book our comfort rooms and junior suites, they will be treated to a lovely view over the Namib Desert and the old town.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018

Dropped off after safari.
Amazed at size of room. Desk staff fast , effiecient, friendly courteous and helpful.
Needed pharmacy - two blocks away.
Told them of certain souvenir,but all recommendations did not pan out. Not just here but other locals.
Now I am frugal and there is a grocery nearby even KFC across street.
Had early departure but breakfast read half-hour earlier than schedule so got fed.

Impressed.

  • Stayed: June 2018, travelled solo
    • Value
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Review collected in partnership with this hotel
Thank PacoTheBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johan K, General Manager at Swakopmund Plaza Hotel, responded to this reviewResponded 30 July 2018

Dear PacoTheBear,

Thank you very much for your kind review. We are very happy that you enjoyed your room and I am proud of our friendly and helpful staff.

I am happy that we could be ready for breakfast due to your early departure.

Kind regards,

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Reviewed 2 June 2018

Nice good location, centre of town! Modern design! Comfortable beds! Breakfast all the required amenities! Staff on the ball! Management thank you for sending my clients left behind items with the speed of purple light! Thank you

  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sscholvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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