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All reviews private beach indoor pool beach restaurant nice balcony pool side turn down service superior room luxury hotel mint tea sun loungers main restaurant great pool a sea view room half board crepes watch the sunset lovely staff
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Reviewed 30 September 2017 via mobile

Throughout our stay in Morocco - we have experienced nothing but warmth of hospitality and great service including in Essaouria itself. Unfortunately Le Medina fell well short of these standards - to the extent we would be hugely unlikely to book with Sofitel again.

It is hard to cover some of our smaller gripes but some of our main issues were:

The check in was conducted at arms length and minimal eye contact, no sense of a welcome, or pens to fill out the paperwork.

We had noted the warnings of tired decor but Air con is surely a basic expectation in any kind of hotel in warmer climes - ours need to be set to 5 degrees to get even the most feeble lukewarm flow. This is a major under investment and unforgivable.

The breakfast was a shambles, the egg station was awful, basic cutlery and crockery missing, staff moving chairs but ignoring food on the floor...

Our only exception was the guy by the pool who was great - but a stark contrast from the spa staff who were rude, dismissive and unhelpful. What sort of spa expects you to bring towels from your own room? But hey there was a 20% discount for guests....

Surely no one from Sofitel has been and witnessed this recently - if they have it only compounds the errors.

We loved the town of Essaourria and all it had to offer - but if we return we will be giving Le Medina a miss.

Stayed: September 2017, travelled as a couple
1  Thank mgm2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 8 December 2017

Dear Guest,

Thank you for taking the time to share your recent experience at the Le Médina Essaouira Thalassa Sea & Spa -MGallery by Sofitel-.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Le Médina Essaouira Thalassa sea & spa -MGallery by Sofitel-, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely

Mohamed AQQA
General Manager
H2967-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We wanted to book a read but as I had points decided to book Le Medina in Essaouira. We were greeted by a friendly receptionist, given a glass of lovely mint tea before given our room. We were upgraded as the short break was a birthday celebration. The suite was lovely, plenty of room and they had also left, fruit, biscuits and dried fruit for us to enjoy.
PLEASE BE AWARE the Nespresso coffee in the rooms is NOT complimentary. I travel for work and have never had today for coffee in my room so after drinking 3 cups, I was more than angry to see a card on the side saying it was £2.50 a capsule.
The pool is beautiful and well kept, breakfast was ok, not really much of what I like but adequate.
Also everyone in the spa needs to be paid for separately, even the sauna!
I would definitely return.

Room Tip: I's say go for a pool view
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Sharonfv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 26 October 2017

Dear Sharon

First of all, I would like to thank you for choosing the Médina Essaouira Thalassa sea & spa -MGallery by Sofitel- for your last stay at Essaouira.

It’s always a pleasure to read that you appreciated the welcome, the breakfast and the pool. Our team is very proud that you loved what we did for the birthday celebration.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Mohamed AQQA
General Manager
H2967-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2017

A really nice and clean hotel, right on the beach. Our bedroom was fantastically large, with a small balcony and a mini bar, but be aware the drinks in it aren't cheap.
Two bottles of free water delivered every evening.
Very nice swimming pool as well as a spa, small indoor pool and a fitness room!
Bar is very nice, not really expensive for local wine and bear, but they do lots of cocktails!
Breakfast is buffet style but excellent, everything you can think off, crepes, omletes fried, boiled or poached eggs, cooked tomato and potato wedges. Sausages and turkey bacon. Cold meats and cheese, fresh fruit and bread and cakes...good coffee as well.
The staff are all very nice, and most can speak some English.
I can't really see why there are negative reviews on here for it, we will certainly return.

Stayed: September 2017
2  Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 18 October 2017

Dear Steve,

First of all, I would like to thank you for choosing the Médina Essaouira Thalassa sea & spa -MGallery by Sofitel- for your last stay at Essaouira.

It is a real pleasure to read your motivating comment and that you appreciated all the services of the hotel. Our team is very proud that you found them very nice and professional.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

Mohamed AQQA
General Manager
H2967-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Great location very near to the Medina and great sweeping views of the beach. The bed was extremely comfortable. Very nice to receive fresh fruit every day in the room - a really nice touch.When we stayed in September unfortunately the wind was really strong so not very pleasant to sit around the pool. It almost blew us over when we walked along the beach but a gorgeous walk along the beach with great restaurants along the way. Just loved the food in Morocco, very healthy choices. I fell in love with Morocco and hope to go back again soon.

Room Tip: Good views from front rooms, best rooms
  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Joan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 17 October 2017

Dear Joan,

First of all, I would like to thank you for choosing the Médina Essaouira Thalassa sea & spa -MGallery by Sofitel- for your last stay at Essaouira.

It is a real pleasure to read your comment. We are proud that you appreciated the comfort of the bed and the service of fresh fruit every day in the room.

Thank you again for your great comment and i hope to welcome you soon in our hotel.

Sincerely.

Mohamed AQQA
General Manager
H2967-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

Irrespective of what star you think this hotel is, we loved our stay here. Fantastic reception when we arrived and made to feel very welcome. Great location near to the town and right on the beach. Private beach area was very comfortable with great service. Rooms were so clean and yes a bit dated, but we were more than happy with the quality of the room. Breakfasts were something we looked forward to and we found all the staff were attentive, friendly and helpful at all times. Would definitely stay here again. Thank you .

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Andy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 29 September 2017

Dear Andy

First of all, I would like to thank you for your choice of the Médina Essaouira Thalassa sea & spa -MGallery by Sofitel- for your last stay at Essaouira

It is a reel pleasure to read a comment as motivating as yours. We are very happy that you appreciated the location of the hotel, near to the town and right on the beach. Our ‘Dreams Makers’ are very proud to learn that you found them very attentive and helpful at all times.

Thank you again for your excellent comment and I hope to welcome you soon for another memorable moment among us

Cordially Sincerely

Mohamed AQQA
General Manager
H2967-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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