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Reviews (1,757)
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All reviewsgolf coursehalf boardnatural poolkids clubkasbah restauranthourly shuttlea la carte restaurantvoyage privemain poolpool bargary playertiled bathbeautiful hotelsand dunesbreakfast and dinnerprivate poolthe main hotel
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Reviewed 9 October 2017

We had a perfect stay in one of the villa's Mogador. Two adults and two children had enough place to do what they wanted to do, swimming, relaxing outdoor or indoor. The butler service is good.We liked the possibilities to be active, golf, swimming and the possibility to do outdoor activities like riding a Quad or a camel. Relaxing in the Hammam and wellness centre was good as well.

Room Tip: We would have liked to have some cutlery, glasses and kitchen utensils to have breakfast in the room. The beds are great, but if not made up right there can arise some small problems that you end up in the middle.
Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank marcelnl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 13 October 2017

Dear Marcelni2016,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

Best regards from Mogador,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

We were excited about staying at this resort, but it was a major disappointment. The property itself is striking, with the golf course, and outdoor pools and the lobby areas....but that’s as good as it gets.

Hotel is dirty, not being kept up....windows are dirty, door and equipment broken at the gym. Our two rooms were dirty, marks and damaged walls not repaired, several lamps did not work. Broken vents in hallways and rooms not being fixed. We had bugs in our room. There was no coffee machine or teapot in the room.

The rooms did have a nice balcony overlooking the natural pool but that was the only highlight.

Staff were slow and not well trained. We had much trouble at checkin and checkout. Fortunately we had a guide who was able to resolve things in Arabic.

We had the buffet for dinner, and for more than $40US per person, it was very disappointing. The breakfast buffet was fine, but nothing special.

The hotel is a long way out from the city centre. Would recommend finding a better choice in the city, rather than staying at this sub-standard, fast aging property.

Stayed: September 2017, travelled with family
1  Thank Lindsay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 9 October 2017

Dear Lindsay D,

Thank you for taking the time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa.
I regret that your experience is not in line with your expectations; Please allow me to express my most sincere apologies.

At Sofitel, we strive to provide a superior service experience for every customer; Therefore, your comments are very important to us. Make sure that we take appropriate steps to remedy the problem and avoid future events.

We thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

Regards,

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Reviewed 28 September 2017

We had a nice stay at Sofitel Essaouira Mogador, impressed by the kindness of the staff who make you feel comfortable straight from check-in operations. The hotel offers great amenities and 2 large pools (the main one could be a little bit more heated due to the wind) but this is not a big deal ! Special mention to the restaurant crew who're hard workers with nice attitude. The Kids Club (villa des enfants) has been amazing for our kids who loved all their activities there supervised by a great team, again. Overall, we had a super nice stay, the golf is truly a good one. I do recommend this resort, for a quality family time coupled with a good daily life "disconnection".

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Guillaume C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 30 September 2017

Dear Guillaume C,

Thank you for taking time to share your review on Tripadvisor.

I was extremely pleased to read that you had a pleasant stay at the Sofitel Essaouira Mogador Golf & Spa and that you enjoyed the kids club, the golf and the 2 large pool of the hotel, but also and mostly the service and kindness provided by our Ambassadors.

Thank you again for sharing your experience and for recommending our hotel, we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed 26 September 2017

The Sofitel is stunning on arrival, with a very impressive and trendy reception area.

The reception staff member on my check-in was fantastic, one of the most delightful and professional individuals I have ever had the pleasure to meet.

The room I was allocated was fantastic, with an absolutely stunning view. The bed was huge, and it really dominates the room, as such there is not as much space in the room as I would like. The smooth concrete finish does mean it is easy to scratch by moving furniture, so there are some areas that need touching up. The open shower area is great.

Breakfast and the buffet dinner were superb, many choices for every palette and the staff were always on top of their game.

The pool area is very nice, although it does get windy!

There is a free hourly shuttle to/from the town which is also very handy.

Overall, the staff made this stay a 5 star experience and I would not hesitate to return.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bosques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 27 September 2017

Dear Bosques,

We very much appreciate your comments regarding your stay at Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback.

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

Best regards,

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Reviewed 25 September 2017

This was our third visit as usually we love the place. Yes some of the rooms and corridors, walk ways are in need of redoing. The main Hotel Common Areas are still stunning and the staff friendly and helpful. Unfortunately my husband had food poisoning and was very ill for 3 days even on days 4/5 he was delicate. I requested a doctor but was told he would have to take a taxi into Essaouira, not possible in his condition !! Important to note we had only eaten in the Hotel and followed all the rules i.e. Bottled water ect. He is has no allergies and usually has a strong stomach.

Our main problem is the Director (General Manager) would not meet with my husband to discuss this problem. He sent Fatima in his place who promised our upgrade of approx. £250 would be taken off the bill.......it did not happen, our subsequent emails have not been answered.

This unfortunate experience could have been handled so much better but it seems The Management are not interested in their guests Heath and wellbeing hence my Low Rating as that is so important.

Finally we chatted to other guests who had had tummy upsets ......we won't be back.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Service
1  Thank 142carolanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 27 September 2017

Dear Carolanne,

Thank you for taking time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa.
we want to thank you for your comment in regards of our staff, it’s our duty to make our guests comfortable, and it’s true that kindness and empathy of our ambassadors are our main assets, because they are using their hearts and real feeling every day to deliver the best guest experience possible, so thank you once again for them.

Now regarding your remarks about our food and health part, please allow us to point some facts, we are sure afterward that you will be more confident about our service and skills.

• As an international 5* brand, we are keen to respect a large list of strict recommendation and rules for our food, in both, back and front office of our restaurants, and those rules are the reason why governmental institute, airlines company and embassies are choosing our resort for all their accommodation and event
• Every day, we are serving around 150 to 400 meals, depending of the occupancy, and every day, our ambassadors are remaining at the entire disposable of our guest, to listen to them, taking cares of their issues, and assisting them in case of necessity, So during your period of stay, we record no food poisoning case at all,
• During your stay, Our guest service meet 02 guests who were presenting traveller's sick, also known as Turista. As regular travellers, you can understand for sure that the change of food habit, water (shower and ice), spices … as well as other similar thing are the main cause of this trouble.
• Our health and safety service has a daily check list to track and rectify all our process, starting from reception of foods, till the buffet and plate presentation, furthermore, everyday this service are taking randomly two plates for analyses, and twice a week a LABORATORY is proceeding to H&S test on our food.
• About the doctor, I am surprise, because every guests who need a doctor, we call him and he visit them.

Dear Madam, please be sure that we take all you remarks in consideration, and we are grateful to you for sharing them with us, we will do our best to enhance our service, and meet your expectation,

Thank you madam for your trust, and we hope that you will give us the pleasure to host you again in Sofitel Essaouira Mogador Golf & SPA, till then, we remain at your disposal for any further need.

Best regards,

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