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“Good food and views but isolated, no evening entertainment and expensive drinks”

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Sofitel Essaouira Mogador Golf & Spa
Ranked #15 of 75 Hotels in Essaouira
Certificate of Excellence
Reviewed 15 October 2017

In a dry and dusty landscape the hotel an island green: gardens and a traditional links-style Gary Player Palmer designed golf course. The hotel is over 5km (3 miles) from the Essaouira harbor, you can walk into town via the golf course, dunes and beach or take advantage of the free shuttle bus which runs approximately every half hour through the day,
The hotel itself is smart and modern with interesting bits of art scattered around and three swimming pools: the main pool is described as heated (I suspect only by the sun shining on it), a "biological" pool complete with water flowing into it from a flower bed and the third is in the Spa area. The pools have plenty of sun beds and towels available and the main pool has a bar and cafe with staff that will server you as you chill.
Our 'superior' room was a good size with a central large bed with powered headboard. A good sized balcony had seating for 3 and a view of the golf course and sea. The bathroom had separate shower and loo, plus a separate built-in tiled bath between the entrance area and the bedroom.
We had half-board. The breakfast and dinner were both served in the same restaurant and comprised a large number of dishes served buffet style. At breakfast I particularly enjoyed the freshly made Moroccan Pancakes, in the evening there was always a couple of taglines which were rather nice. There are a couple of other restaurants you can choose to eat at extra cost, but some only open during the day or in the evening.
Drinks were extra and quite expensive at around £5 for a small glass of wine, but to be fair this kind of pricing seemed standard throughout Essaouira. There is a Carrefour supermarket on the edge of the town, so you can always go and buy your own bottles of wine for a similar price to a glass in the hotel.
In general the hotel is nicely appointed, but some bits were rather tired with rust and flaking paint.
Overall it was a good experience, but with little to do but sun yourself the temptation to top-up on the expensive drinks can be a challenge. It was a shame there wasn't much entertainment on site, some entertainment or music in the evenings would have been nice. There were a couple of activities you could book, like cooking, but they were all extra cost and fairly expensive.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Glen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 23 October 2017

Dear Glen C,

Thank you for taking time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa.

I was pleased to read that you had a pleasant stay at the Sofitel Essaouira Mogador Golf & Spa and that you enjoyed the setting and design of the hotel.

I have taken note of your remarks, and i sincerely hope to have you back with us in the near future in order to help us monitoring our progresses.

Best regards,

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26 - 30 of 1,630 reviews

Reviewed 9 October 2017

We had a perfect stay in one of the villa's Mogador. Two adults and two children had enough place to do what they wanted to do, swimming, relaxing outdoor or indoor. The butler service is good.We liked the possibilities to be active, golf, swimming and the possibility to do outdoor activities like riding a Quad or a camel. Relaxing in the Hammam and wellness centre was good as well.

Room Tip: We would have liked to have some cutlery, glasses and kitchen utensils to have breakfast in the room...
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Stayed: August 2017, travelled with family
Review collected in partnership with this hotel
Thank marcelnl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 13 October 2017

Dear Marcelni2016,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

Best regards from Mogador,

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Reviewed 7 October 2017 via mobile

We were excited about staying at this resort, but it was a major disappointment. The property itself is striking, with the golf course, and outdoor pools and the lobby areas....but that’s as good as it gets.

Hotel is dirty, not being kept up....windows are dirty, door and equipment broken at the gym. Our two rooms were dirty, marks and damaged walls not repaired, several lamps did not work. Broken vents in hallways and rooms not being fixed. We had bugs in our room. There was no coffee machine or teapot in the room.

The rooms did have a nice balcony overlooking the natural pool but that was the only highlight.

Staff were slow and not well trained. We had much trouble at checkin and checkout. Fortunately we had a guide who was able to resolve things in Arabic.

We had the buffet for dinner, and for more than $40US per person, it was very disappointing. The breakfast buffet was fine, but nothing special.

The hotel is a long way out from the city centre. Would recommend finding a better choice in the city, rather than staying at this sub-standard, fast aging property.

Stayed: September 2017, travelled with family
1  Thank Lindsay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 9 October 2017

Dear Lindsay D,

Thank you for taking the time to tell us about your experience at the Sofitel Essaouira Mogador Golf & Spa.
I regret that your experience is not in line with your expectations; Please allow me to express my most sincere apologies.

At Sofitel, we strive to provide a superior service experience for every customer; Therefore, your comments are very important to us. Make sure that we take appropriate steps to remedy the problem and avoid future events.

We thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future.

Regards,

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Reviewed 28 September 2017

We had a nice stay at Sofitel Essaouira Mogador, impressed by the kindness of the staff who make you feel comfortable straight from check-in operations. The hotel offers great amenities and 2 large pools (the main one could be a little bit more heated due to the wind) but this is not a big deal ! Special mention to the restaurant crew who're hard workers with nice attitude. The Kids Club (villa des enfants) has been amazing for our kids who loved all their activities there supervised by a great team, again. Overall, we had a super nice stay, the golf is truly a good one. I do recommend this resort, for a quality family time coupled with a good daily life "disconnection".

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Guillaume C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 30 September 2017

Dear Guillaume C,

Thank you for taking time to share your review on Tripadvisor.

I was extremely pleased to read that you had a pleasant stay at the Sofitel Essaouira Mogador Golf & Spa and that you enjoyed the kids club, the golf and the 2 large pool of the hotel, but also and mostly the service and kindness provided by our Ambassadors.

Thank you again for sharing your experience and for recommending our hotel, we hope your next visit will be as pleasant as the previous one.

Sincerely,

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Reviewed 26 September 2017

The Sofitel is stunning on arrival, with a very impressive and trendy reception area.

The reception staff member on my check-in was fantastic, one of the most delightful and professional individuals I have ever had the pleasure to meet.

The room I was allocated was fantastic, with an absolutely stunning view. The bed was huge, and it really dominates the room, as such there is not as much space in the room as I would like. The smooth concrete finish does mean it is easy to scratch by moving furniture, so there are some areas that need touching up. The open shower area is great.

Breakfast and the buffet dinner were superb, many choices for every palette and the staff were always on top of their game.

The pool area is very nice, although it does get windy!

There is a free hourly shuttle to/from the town which is also very handy.

Overall, the staff made this stay a 5 star experience and I would not hesitate to return.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bosques
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
V L, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 27 September 2017

Dear Bosques,

We very much appreciate your comments regarding your stay at Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback.

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Essaouira Mogador Golf & Spa

Address: Domaine Mogador, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Essaouira
#5 Spa Hotel in Essaouira
#6 Luxury Hotel in Essaouira
#9 Romantic Hotel in Essaouira
#10 Family Hotel in Essaouira
Price Range: €76 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Essaouira Mogador Golf & Spa 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sofitel Essaouira Mogador Golf Hotel Essaouira
Sofitel Essaouira Mogador Golf And Spa

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