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Reviewed 29 October 2018 via mobile

We stayed at le Meridien for 3 nights and really enjoyed the awesome service all throughout. There was a really wide variety of food at the 180 deg restaurant for breakfast and dinner (buffet). We enjoyed the pool, spa (sauna, hammam and hot tub), and most of the hotel amenities. The spa is to die for! We will definitely come back again. Le Meridien is highly recommended for it's very friendly and welcoming staff, great food and comfort.

Thank you le Meridien for being so welcoming!

Prinoo and Dhan

Stayed: October 2018, travelled with family
Thank Prinoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReesaulD, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 3 November 2018

Dear Prinoo,

Greetings from Le Meridien Ile Maurice!

Thank you for your review. We appreciate you sharing your kind words about the service, the associates and your willingness to recommend our resort. Looking forward to having you back soon.

Best regards,
Le Meridien Ile Maurice


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018

Beautiful resort, well maintained, extremely hard working, friendly, helpful and generous staff. The rest of the world could learn a lot from their outstanding customer service. Great to have free watersports and access to the sauna, steam room, hot-tub etc.

  • Stayed: October 2018, travelled solo
    • Value
    • Cleanliness
    • Service
Thank IslaSmila_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReesaulD, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 3 November 2018

Dear IslaSmila_7,

Greetings from Le Meridien Ile Maurice!

Thank you for this lovely review about our resort. We always strive ourselves to make our guests feel royalty. It is the small details and genuine hospitality of the team that make all the difference in your holiday and we are pleased that we provided an extraordinary experience.

You must come back and we look forward to welcoming you soon.

Best Regards,
Le Meridien Ile Maurice

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Reviewed 25 October 2018

We stayed for a week at the meridian in October. Unfortunately the weather was not that good, it was very windy and even quite cool at times. The sea was very rough and we did not swim that much which is unusual for a tropical destination.
The room ( a sea view premium room) was clean and spacious and the bed, pillow, quietness and dark made for a very good sleep quality. The whole resort was clean and tidy.
The food was very average. If you are not a fan of Indian cuisine then there is very little choice. The drinks service in the restaurant is abysmal. On two occasions that we dined in the far dining area we had finished our dinner before our drinks order arrived (other than one bottle of water between five people). The food at lunch was good in Lefaya restaurant but again with not a very wide choice.
In contrast the drinks service in the main bar was very good.
The staff generally were pleasant but rather inattentive at breakfast and dinner.
The breakfast and outside dining area had a high pitched sonic bird scarer that was very annoying for some of our party and did not seem to have any impact on the birds.
There was no quiet bar area in the evening. We did try to sit in the bar next to the Lafaya restaurant but were told that this was for couples only and we would have to pay extra (a strange concept for an all inclusive resort.)
We did not use the water sports due to the rough seas and the only time we went to borrow some snorkels and masks we were told that they were only available for people who were doing boat trips. ( the first time I have ever been refused them at an all inclusive hotel that had a reef accesible from the beach. )
The beach itself was ok but you could not enter the sea without plastic shoes due to the rocks and coral. You could borrow beach shoes form the towel hut which helped.
We tried to listen to the entertainment in the bar one night but the volumes were uncomfortably loud (and this is the opinion of someone who plays in a rock band!!)
We did not fare much better with excursions. We had booked a cruise which was cancelled due to rough seas. We went on a trip to the Black rIver gorges but as it was so windy and cloudy we did not see many birds and the guide we had did not seem very interested in what we had or hadn’t seen already and did not speak much at all.
I don’t know if we were just unlucky or if this is normal weather in October but we do not feel drawn to return to Mauritius again as there are much nicer places in the Caribbean.

  • Stayed: October 2018, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank CaribbeanJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReesaulD, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 26 October 2018

Dear CaribbeanJohn,

Greetings from Le Meridien Ile Maurice!

Thank you for taking the time to share your feedback. We are disappointed to hear that your experience did not meet all your expectations and for that we apologize. We will sincerely take your feedback to the concerned team so that they can better improve their services for our guests.

The complimentary water sports are a wonderful option to have and we understand your frustration when they are not available. Unfortunately, our boat house has their own policies and therefore cannot really intervene at this level. Your feedback is important to us so we may improve our service quality and our guests' hotel experience.

We look forward to welcoming you back to our paradise island.

Best Regards,
Le Meridien Ile Maurice

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Reviewed 25 October 2018 via mobile

It was really Delicious at the shells and the service was absolutely fabulous dynamic and we thank Artee for her ever welcoming smile. Always follow her advice she knows what you'll like.

Special thanks to:
Artee
Sonam
And the Shells team

Stayed: October 2018, travelled as a couple
Thank Pierre V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReesaulD, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 3 November 2018

Dear Pierre V,

Warm greetings from Le Meridien Ile Maurice!

We are grateful for your kind words about the outstanding food and service at Shells Restaurant and the Team. It really are the people that make all the difference in making an ordinary experience extraordinary.

Thank you so much. Looking forward to having you back soon!

Sincerely,
Le Meridien Ile Maurice

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Reviewed 24 October 2018 via mobile

The room were nice and big however a little dated. The tv in the room had minimal channels and didn't work half of the time. Staff very friendly and helpful in all bars and resteraunts however trying to contact reception or room service was impossible. No one ever picked up the phone. A little disappointing that there were not ATM facility in the hotel so was difficult to get cash which towards the end of the stay there were no means of ripping the resteraunt staff. Food was ok most of the stay

Stayed: October 2018, travelled with friends
Thank Jayniee4477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReesaulD, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 25 October 2018

Dear Jayniee4477,

Greetings from Le Meridien Ile Maurice!

We are sorry to hear that the Resort did not live up to your expectations. We pride ourselves on delivering the highest service and your experience, unfortunately, did not reflect that. In regards to our room service, unfortunately.

Your comments are important to us and we will make sure to take corrective measures to enhance the experience of our guests. We apologize for the inconveniences with our room service and will be sure to share your comments to ensure that this is not an issue in the future.

Please do not let your experience dissuade you from staying at our resort again. Looking forward to welcoming you back soon.

Best regards,
Le Meridien Ile Maurice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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