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“Le Meridien”

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Le Meridien Ile Maurice
Certificate of Excellence
Reviewed 10 December 2017

A good value hotel for what we paid, but the hotel is in bad need of investment and modernising as it is looking very tired overall, especially in the restaurants and reception area. The overall feel is very 1970's. We stayed in the Nirvana wing which is adults only and was better than the main building, but still needs renovation and will face stiff competition from the newer more chic hotels.
Food at the Indian Cumin buffet restaurant was excellent and we had fantastic service from Jimmi and his team. Chef Khan was always present, to get feedback from his guests and to ensure that his guests were enjoying the food.
At La Faya restaurant Nitish made our holiday very special with his fantastic welcoming service, hospitality and the team including Avish treated all guests very well.
The Nirvana room was large and adequate - room service was very good, but the bathrooms need updating and modernising.

Room Tip: Nirvana wing for adults only peace and quite, book the sea view room.
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Terry2499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 13 December 2017

Dear Terry2499,
Thank you for having taken time to share with us your experience following your recent stay at our Resort.

Your comments regarding the bathroom condition has been well noted. For your information, Le Meridien Ile Maurice has opened in 2006.

We have also noted that our associates have well looked after you especially the team at La Faya. We will pass on your kind words to them namely to Nitish and Avish.

We hope we will see you again at our shores. May we take this opportunity to wish you all best for the Festive Season.

Sincerely,
Le Meridien Ile Maurice

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27 - 31 of 3,192 reviews

Reviewed 10 December 2017 via mobile

Really lovely stay at le meridian... booked as a honeymoon and on arrival we were greeted with drinks and cold flannels... taken to our room which was... slightly dated. Having booked this for such a special occasion I fought back the tears and spoke to Vicky the hotel manager. He was fantastic and managed to arrange a nirvana room for us. The rooms were much nicer and it meant we had access to the other nirvana benefits! Thank you Vicky! The beach was lovely (shoes defo required) food in shells and cumin was fantastic and the site very well cared for. This if definitely not a 4 star hotel and I’m not sure I would go back to Mauritius. Don’t get me wrong it’s a beautiful place but you can get very similar at much less of a cost elsewhere. I wouldn’t recommend for a honeymoon either... I think maybe we should have gone to the Maldives.... that said the people that worked in the hotel made a real difference... Kiran b, Darran k
And Mehfoozah f... the loveliest waitress in the world! They made us feel so welcome and nothing was too much trouble! Mixed emotions and feelings about this place... I am glad I went but am now planning another holiday in the sun to tick off the things that Mauritius didn’t...

Stayed: December 2017, travelled as a couple
1  Thank HeleWellsNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 11 December 2017

Dear HeleWellsNorfolk,

We acknowledger receipt of your comments and feedback following your recent stay at our Resort.

For your information, we have been in contact with the Travel Agent and the issues raised by you have been addressed.

Thank you again for taking time to write to us.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 9 December 2017 via mobile

So this has been our third visit to le meridien this year. Total visits 7. I am disgusted at the fact that we have been, despite two weeks this year december 2017, swept aside like rubbish for a function tonight on 9 december. Its like guests do not exist when functions happen. We have today waited 1,5 hours for service on the beach and despite that, we waited 30 mins for our drinks. Disgusting how things revolve about income only. Forget about loyaltly... these people are all about money and nothing about loyalty. We shall not return. Sad sad day..

Stayed: December 2017, travelled with family
2  Thank Olof J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 4 weeks ago

Dear Olof J.

First we would like to thank you for taking the time and trouble to bring this matter to our attention.

We are of course very disappointed to read your comments concerning slow service in certain areas of the hotel. We would like to assure you that we have done a thorough investigation and immediate action has been taken by the Heads of Department concerned so that similar situations do nor recur.

We will also table the issue on service delivery towards our guests with our Training Manager

We do hope that you will return to us again in the future so that you can experience the true Mauritian hospitality.

Thank you again.

Sincerely,
Le Meridien Ile Maurice

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A TripAdvisor Member
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Reviewed 8 December 2017 via mobile

We cannot express our gratitude enough to Adiilah and the rest of the team at Le Meridien for making our wedding the most amazing day!

Firstly, it is prudent to mention that we only had 7 weeks to plan the wedding having been let down by another venue. Being based in the UK and planning a wedding overseas with such a tight timeline is a daunting challenge but as soon as we had our first conversation with Adiilah, our worries were eased hugely. She is professional, prompt in reply, proactive and provided us with answers to all of our questions. During the week leading up to the wedding, we were able to visit Le Meridien and firm up the final layout plans and met the chef to taste the delicious menu he had put together for us. He was able to talk us through each element of the menu and was able to provide dedicated alternatives for our vegetarian guests as well as children.

The day itself lived up to expectations, with the garden and reception ballroom impeccably decorated, courtesy of Ajay the florist, whom Adillah recommended to us. We thank Ajay so much for his endeavours at such short notice - everything looked fresh, elegant and beautiful! In addition to the aesthetics, the service provided by the waiting staff was on point and all entertainment provided (musical trio, DJ, sega dancers) were incredible. Our guests couldn't commend the quality of the food enough (gourmet king prawns, asparagus soup, lobster curry, chocolate dacquoise) and the pictures demonstrate the amount of smiles on show. We would recommend having the service in the pretty and secluded Bayview Garden as it felt intimate at the same time as having the ocean backdrop. Our wedding comprised 55 persons and we did not have a religious ceremony, although we understand that Le Meridien does offer this as an option should you wish.

Although neither us nor our guests actually stayed at Le Meridien for the wedding, the grounds are beautiful and the amenities are great. A few days later, the Best Man and his girlfriend returned to Le Meridien for a couple of nights and highly enjoyed their stay.

Once again, we want to say a huge thank you to Adiilah and everyone at Le Meridien for making the best day of our lives a reality!...

Stayed: November 2017, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 4 weeks ago

Hello

Thank you for taking time to share your wonderful experience with us following your wedding at our Resort.

We have taken good note of the exceptional level of service delivered by our team especially by Adiilah and we can reassure you that this service does come straight from the heart and everybody here is passionate about what they do.

We thank you for your kind words and we will be very happy to convey your gratitude to the whole team.

We hope we will have the opportunity to welcome you back at Le Meridien Ile Maurice.

Merry Christmas and a Happy New Year 2018.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 6 December 2017 via mobile

A beautiful hotel to have a wedding with stunning location points on the beach or hotel grounds. Staff very helpful and attentive with a no problem attitude. Very spacious and can accommodate your wedding party at ease with no disruption to other hotel guests. Situated on a perfect part of the island , takes the best day and night pictures overlooking the sea .

Stayed: July 2017, travelled with family
1  Thank brianath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, Manager at Le Meridien Ile Maurice, responded to this reviewResponded 4 weeks ago

Dear brianath,

Thank you very much for your fabulous review!!

We are delighted to read that you have fully enjoyed the location as well as the services extended by our associates. We will certainly pass on your kind words to the whole team.

We wish you all the best for the festive season and hope we will see you back at our shores.

Sincerely,
Le Meridien Ile Maurice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Ile Maurice

Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
Price Range: €163 - €371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
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Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

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