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Reviewed 11 May 2022 via mobile

Everything about la pirogue is beautiful

The service,food,beach and staff are all exceptional

Every great manager is always looking for ways to improve or help make his customers experience even greater

My only critique is that there is a ethic that must come from above to chase money, rather than a focus on everyone having the very best experience and time

It’s hard to pin point, but could feel it in conversation and interactions, having stayed in lots of hotels all over the world my hope is that the management stop chasing money or profit but understand that this will follow if everything else in on point

One thing that might help would be the introduction of a happy hour of cocktails to get more people to the beach bar or entertainment, these same people would enjoy themselves more and in turn spend more willingly, your paying for entertainment that only ten couples are listening too.

Remove the charge for water, put this on the room cost if needed as again this caused resentment, even the sellers on the beach think this is driving tourism away, they are on the coal face and first to feel the truth or reality

Please do not think this is negative I write it with hope for your future customers

Room tip: Be prepared to put on weight and to be spoilt
Date of stay: May 2022
Trip type: Travelled with friends
Thank Roving23214375479
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clency Romeo, General Manager at La Pirogue, A Sun Resort, Mauritius, responded to this reviewResponded 12 May 2022

Dear Roving23214375479,

We would like to thank you for your constructive comments online, we are happy to note that overall you have had a nice holiday and are however surprised that you had such a feeling as our motto is to let kindness shine and radiate the magic of Mauritius to all of our guest.

Be assured I have taken good note of your remarks and shall surely investigate as to how such a feeling aroused.

Thank you once again for sharing your thoughts online and we hope you will consider a return visit soon.

Kind regards,

Clency Romeo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2022

We were with a group of 850 people from South Africa for an Agricultural conference. They booked out La Pirogue and Sugar Beach. Our group consisted of 12 people. The staff did an amazing job to keep everyone happy. There is nothing I can fault them on. The food was great. We all picked up some extra kgs! We even had our personal waiter - Rum - I wish I could have packed him in my suitcase. I also enjoyed the wine bar very much. Well done everyone!!!

Date of stay: May 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank juanitas477
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita Husraj, Marketing at La Pirogue, A Sun Resort, Mauritius, responded to this reviewResponded 11 May 2022

Dear Juanitas477,

We would like to thank you for this nice feedback that values the great work of our team. Indeed, we do everything possible to help you enjoy a memorable stay.

It was a pleasure to host you recently and we look forward to welcoming you back soon.

Kind regards,

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

Mr Ashok Mahadeb is the most fantastic and friendly resort manager that we have ever met. We ran into numerous difficulties while in Mauritius, but he went above and beyond to help us and make our stay as comfortable as possible.

If you dine at the main restaurant, be sure to keep an eye out for a gentleman called Prayag. He will go out of his way to entertain you and take care of you.
All the staff were exceptional and we can't wait to return.
Thank you Mr Mahabed and your team.

Room tip: Try stay on the side of the resort that is closer to sugar beach.
Date of stay: May 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank MichellebB8823
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita Husraj, Marketing at La Pirogue, A Sun Resort, Mauritius, responded to this reviewResponded 11 May 2022

Dear MichellebB8823,

It is great to hear that you had an enjoyable stay at La Pirogue and it is a pleasure for us to know that you were delighted with our amazing location and our super friendly staff specially that of Ashok and Prayag. We are constantly working on providing our very best services to our guests, and we are glad that our efforts are much appreciated.

The entire team will be pleased to welcome you back soon to our shores!

Kind regards

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2022 via mobile

Shocked by the customer service at la Pirogue, a Sun Resort, Mauritius. It would be accurate to state that my family and I have been victims of discriminatory behavior at the 'coconut cafe' by the poolside. The manager, Mr A... .of the restaurant demonstrated a disappointingly rude attitude. He raised his voice when we were simply asking for a table. We asked if we could have a table in the open, and we were told that they were not serving the tables that were in the open. Quoting the manager, "ou pas trouver pena convert la bas? Sa veut dir nous pas p servi sa la table la". Then, barely a minute later, another group asked for the same table and they were immediately seated at it and warmly served by the manager himself. Very disappointing service overall.

Date of stay: May 2022
Trip type: Travelled with family
Thank RoshniMB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita Husraj, Marketing at La Pirogue, A Sun Resort, Mauritius, responded to this reviewResponded 11 May 2022

Dear Mrs Roshni,

Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas, where we can improve our guest's experiences. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short.

We value our customers' opinions and would like to thank you for bringing this to our attention.

Yours sincerely,

The Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2022

What a wonderful place to have a Island holiday.
No words can tell you how much we loved our stay. Amazing and friendly people. Stunning place. So much to do, that you will never be bored. Will surely came back again.

Date of stay: May 2022
Trip type: Travelled with family
Thank ElfrancoM3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kavita Husraj, Marketing at La Pirogue, A Sun Resort, Mauritius, responded to this reviewResponded 11 May 2022

Dear ElfrancoM3,

Thank you for taking the time to share your positive feedback, we are glad to note that you overall enjoyed your stay with us and never felt bored with so many things we have on offer for your stay.

It was a delight having you among our valued guests and we look forward to the pleasure of hosting you again!

Kind regards

The Management Team

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