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Dorsett Grand Subang
Ranked #1 of 11 Hotels in Subang Jaya
Reviewed 1 September 2017 via mobile

The stay was booked by my sister so I did not know some of the details.

Room was clean and tidy. No complaints on that. Staffs were friendly and helpful. However we had a hard time getting there by public transport. Eventually we took a cab.

Stayed: July 2017, travelled with family
Thank Hafizh_Jamil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this reviewResponded 5 September 2017

Dear Hafizh_Jamil, thank you for your review and for the perfect rating you gave us. We appreciate the positive feedback about our hotel and are pleased to hear that you were impressed with our hotel's overall quality and services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Regards,
Christina Toh, Area General Manager

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39 - 43 of 886 reviews

Reviewed 31 August 2017

Stayed here many times. Like it because it is close to our office. The refurbished rooms are very good. Restaurant is fine with a good selection of food - gets very busy at breakfast time. If you don't want to eat in then there are a number of good restaurants across the street.

  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Paulellwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this reviewResponded 5 September 2017

Dear Paulellwood, thank you for sharing your positive experience with us. We are pleased to know that you had a comfortable stay with us and especially liked the hotel's location, refurbished room and quality of food served. We do hope that your next stay with us is just around the corner and look forward to welcoming you back again soon.

Regards,
Christina Toh, Area General Manager

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Reviewed 28 August 2017

This is my second time dining at Terazza Coffeehouse! Once again I found the service by all the staff fantastic! Very warm, accommodating and friendly! Well done to the staff! :) Definitely recommended for functions and parties!

Stayed: August 2017, travelled with friends
Thank Jaymee Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this reviewResponded 5 September 2017

Dear Jaymee Y, thank you for taking the time to share your dining experience with us. We are pleased to hear that our hotel's overall quality and services met with your expectations and you were impressed by our associates' warm hospitality. We will certainly share your compliments with the Terazza team which we are sure they will appreciate very much. Every day here at the Dorsett Grand Subang, all of us strive to make sure that we look after our guests well and to know that our actions are appreciated is the highest form of motivation. Thank you for your patronage and we look forward to welcoming you back again soon.

Regards,
Christina Toh, Area General Manager

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Reviewed 26 August 2017 via mobile

Spent a week on business here at the hotel and had the opportunity to change rooms because the room were in only allowed 2 devices on wifi-a challenge with two people in the room wanting to work and stay in touch with family while traveling. Our first room was small, old shower and took two highly educated women 1.5 days to figure out how to get warm water.

After we were able to switch rooms, I would give the hotel an above average rating. The new room was roomy, recently remodeled and a great experience for the rest of the week.

We had a problem with the safe and they fixed it in minutes.

Breakfast has plenty of choices and early hours upon special request.

All in all, a reasonable stat for the week.

Stayed: August 2017, travelled on business
Thank Amie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this reviewResponded 28 August 2017

Dear Amie H, thank you for taking the time to review your stay with us. We are pleased to know that your stay experience with us was a positive one and you liked the 2nd room accorded to you and enjoyed the quality of breakfast served. However, we sincerely apologize for the inconvenience you encountered pertaining to issues on the hot water and wifi devices in your previous room and will address these issues immediately with the departments concerned to resolve them. We thank you for your patronage and do hope to welcome you back again soon.

Regards,
Christina Toh, Area General Manager

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Reviewed 23 August 2017

This is my 2nd stay at Dorsett Grand Subang. My first stay was quite good except the speed of wifi. Now the speed of wifi is excellent - however they are few things that really bothers me.

1. Shower curtain is stuck. I cannot bring it down. Fortunately I am staying alone, so I just leave it at that.

2. No welcome fruits. Last time around, there was a plate of welcome fruits awaiting.

3. The sink clogged. I called reception on the way out and they managed to unclogged it. But later it clogged again. I got fed-up and just leave it. (since I stayed only for a night).

4. No newspaper delivered to room.

I wonder if I want to stay here again. When you get Club room, you expect the service to be "clubbish" but unfortunately, it not (not anymore at least).

Stayed in room 1759 on 22nd August 2017.

Room Tip: Think twice before going for Club Room
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  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank FaroukVanNistelrooy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, General Manager at Dorsett Grand Subang, responded to this reviewResponded 25 August 2017

Dear FaroukVanNistelrooy, thank you for your feedback. We are indeed concerned to hear of the unpleasant experience you encountered during your recent stay with us. While the hotel enjoys an excellent reputation for its services, we regret to note that your recent stay at the hotel was not up to expectations. We have absolutely no excuse whatsoever but to extend our profound apologies for the shortfall in our service standards. Obviously on this occasion, we have failed to live up to your expectation that you have in us. Please be assured that we will address the issues highlighted with the respective departments concerned to ensure they will not happen again. Once again, please accept our sincere apologies and we look forward to welcoming you back again.

Regards,
Christina Toh, Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Grand Subang

Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Region: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Subang Jaya
Price Range: €43 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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