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All reviews shopping mall apartment hotel overhead bridge studio premier one bedroom apartment swimming pool microwave oven the ground floor washing machine living room daily housekeeping serviced apartment well equipped kitchen same building basement parking home away from home stayed for nights
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Reviewed 15 October 2018

I stayed in one of the apartment room in Citadines for a day to spend with my entire family. The amenities was great and the service was good. The swimming pool was very clean and nice. The view from our room was breathtaking where I can see the Kuching City.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Service
1  Thank WafaaSyamimi_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 18 October 2018

Dear WafaaSyamimi, thank you very much for your perfect rating and your time witting this review. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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Reviewed 29 September 2018

Reasonable good size room and bathroom. Bed is comfortable enough. Aircon is efficient. Watch out for the standard of overall maintenance. It is conveniently located and near shopping mall. Breakfast standard in terms of variety and taste should be improved.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank swong1949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 9 October 2018

Dear Swong1949, thank you for your time writting this feedback to us. I have noted your observations and please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you once again and hope to see you soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

the staff are really awesome Jane rozaimi and the other were so lovely.... great experience and its a 5 star facility for sure... especially with the great hospitality...... we came as a group of 50, the housekeepers we also awesome.... well done guys iam sure the general manager has trained the staff well......

Date of stay: September 2018
Trip type: Travelled with family
1  Thank 555jaredd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 24 September 2018

Dear Jared D, thank you very much for your perfect rating and your time witting this review. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018

Generally having meeting at the conference room here.

- Poor audio system.
- Parking fee is crazy expensive, and they can't even provide receipts for payment !
- Recently they even us to collect the mic rechargeable battery from level 2 (conference room is at level 11)

Date of stay: September 2018
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Eno9380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 8 September 2018

Dear Eno9380, thank you for your time writting this feedback to us. I have noted your observations and please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018

If you're thinking to use this for business functions, please don't bother. the hotel staff are nice but the management is not. We have been using their place regularly and yet we're not treated decently. They wouldn't think twice on cancelling your reservation or relocate you to a different place once they have other clients with bigger name.

If you book the function room, your parking is not included. There is no fixed rate for the parking as we were told the hotel management and the building are different. They're not punctual in turning on the air conditioner before your business function, that would leave you hot and sweaty while waiting for the air conditioner to slowly cool down the room.

The PA system is worse of its kind. Not sure if its the mic or the whole system but its just not working out during the meeting function.

So again, think twice before making a booking at this place.

Room tip: not for business
Date of stay: August 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank KelvinfromBorneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LiawMayChoo, Manager at Citadines Uplands Kuching, responded to this reviewResponded 8 September 2018

Dear Valued Guest,

Thank you for sharing your feedback about your experience with us.
While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, Thank You

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