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All reviews the river new wing business suite sister hotel within walking distance concierge staff shopping mall seafood top spot the club lounge bit dated hotel is located breakfast buffet pleasant stay choose this hotel swimming pool non smoking room
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Reviewed 5 April 2018 via mobile

Stayed at their apartment suite that comes with access to its lounge for food and drinks (no alcohol). Due to rain that was on for the duration of our stay in kuching we had our three meals at the lounge, except on arrival and departure date.
Room is large, clean and spacious, overlooking at the Imperial Riverbank Hotel.
As for the staff, I will give them 1st class rating and a thumbs up, for their services and assistance.

Stayed: March 2018, travelled as a couple
Thank LohPL954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Riverside Majestic Hotel, responded to this reviewResponded 12 April 2018

Dear LohPL954,

Warmest greetings from Riverside Majestic Hotel!

Thank you for taking the time to write us your review following your recent stay with us. We would like to express our sincere gratitude for choosing and staying at Riverside Majestic Hotel! Indeed, our team are delighted to know you had a wonderful experience with us and that our staff's warm hospitality has extended to each and every one of our valuable guest. We have conveyed your kind words to our team to motivate and encourage them to continue on delivering an excellent service and facilities to our guest. Thank you once again. We look forward to welcoming you again on your future visit to Kuching. See you and have a nice day!

Regards,
Marketing and Communication Department

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Reviewed 4 April 2018 via mobile

Amazing view at night overlooking the city. It is located at the heart of the city which is you can go anywhere nearby just by walking. They had a new wing called Astana wing which is just open recently.

Stayed: March 2018, travelled with friends
1  Thank Bienda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Riverside Majestic Hotel, responded to this reviewResponded 12 April 2018

Dear Bienda,

Warmest greetings from Riverside Majestic Hotel!

Thank you for sharing your review on TripAdvisor. We would like to convey our gratitude for choosing and staying with us. It is always a pleasure to receive positive feedback from our valuable guest. We look forward to getting another opportunity to welcome you again with us on your future visit to Kuching. See you and have a nice day!

Regards,
Marketing and Communication Department

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Reviewed 1 April 2018

We stayed for 2 nights in the new Astana Wing. We were very happy with the room and the service. We had an awesome view over the river and the promenade. The recently renovated Astana wing offered us the best shower we ever had in South East Asia. The aircon was a little noisy, but still ok.
The hotel location is good, just next to the river promenade. Just across the street, the public bus for Bako national park is leaving. Very convenient.

Room Tip: 831 offered a perfect view over the river promenade
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Wolfgang H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Riverside Majestic Hotel, responded to this reviewResponded 3 April 2018

Dear Wolfgang H,

Warmest greetings from Riverside Majestic Hotel!

Thank you for sharing with us your experience. We would like to express our gratitude for choosing our hotel. It is such a pleasure to know you enjoyed your stay at our new Astana Wing. We sincerely appreciate your feedback's and have shared it to the rest of the team. We then so look forward to welcoming you again in your future visit to Kuching. Have a nice day!

Regards,
Marketing and Communication Department

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Reviewed 30 March 2018

Much later than planned I am writing this review as I always keep a promise! I was a long stay guest and stayed at the club business suite on the upperfloor of the old wing. I already stayed previous years in other 4/5 star accommodations and I wanted to ''try out'' the Majestic this time. As regular returning guest to Kuching and Borneo as a whole I know what to expect. The service my husband and I enjoyed was great from the ladies at reception to the housekeeping staff guy ''Julian or so'' and the maintenance guy. CHAPEAU.
The negative part I have to address to the management. It is about the frustration I experienced during showertime: the heater did NOT heat at all; Even rather cold. Maintenance and other staff underline this deficit. However, you, management, do not do anything about it. All focus has been sofar addressed to -opening of - the new wing Astana that after many delays finally opened in Feb. 2018. Dear management, please duly maintain the old wing as it should be maintained. Your staff has to train personnel to cover Astana but Majestic as a whole should be equally well serviced. Outdated and in decline will result in closing the old wing at the end as no guest wants to lodge here anymore. Pls undertake appropiate action to invest what is needed to upgrade the old wing to the same standards as you keep for the Astana wing. I suppose you will take my criticism seriously the more you also need to keep your valuable staff at the old wing MOTIVATED. Without good people business will fall apart at the end. Instead of 2 wings you will end up in one wing again at the end ie. the Astana wing and this is the last thing you had in mind when starting to build the new wing! Rgds and best wishes to the staff, Mrs Mildred Alice Joan Duempel-Tromp

Stayed: December 2017
Thank AliceVonStein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Riverside Majestic Hotel, responded to this reviewResponded 3 April 2018

Dear Mrs Mildred,

Warmest greetings from Riverside Majestic Hotel!

Thank you for taking the time to write us your valuable feedback following your recent stay with us. Please know, we appreciate your review towards the condition and maintenance of our old Puteri Wing. Our team continually try our level best to ensure everything is up to standard. We understand the old wing has been aging through out the years, but rest assured actions will be taken to improve in the shortcomings.

Your feedback has been shared to the rest of the department management teams and is being carefully verified. Please, do accept our sincerest apology for any inconvenience caused. We hope this matter will not deter your from returning in your future visit to our beautiful hometown, Kuching. We are glad to know our staff's warm hospitality has extended to each one of our guests and we wish the gesture can help us to welcome you once again in the near future as we look forward to seeing you and having you again with us. Our apology once again. See you and have a nice day.

Regards,
Marketing and Communication Department

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Reviewed 20 March 2018 via mobile

This is newly wing for this hotel and it is my second times staying at this hotel. This new wing open in February 2018.

Cleanliness :5/5
Bed : 5/5
Toilet : 5/5
Wifi :Free 4/5
Breakfast : Varieties 4/5
Toiletries : complete accept no toothbrush
Other : Iron board and shoe polish also available
Space : 5/5
Reception : Fast and friendly
Overall for this trip stay : 5/5

Stayed: March 2018, travelled on business
Thank VinceYeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ActingOfficer_GmhRmh, Marketing and Communication Assistant at Riverside Majestic Hotel, responded to this reviewResponded 22 March 2018

Dear VinceYeoh,

Warmest Greetings from Riverside Majestic Hotel!

Thank you for sharing your review with us and thank you for choosing our hotel for your trip in Kuching. We are indeed delighted to see your ratings for our services and facilities at our new Astana Wing. Reviews like yours help us to improve in any shortcomings that may rises and we would like to thank you once again! We hope to get the chance to welcome you again in the near future. Have a nice day.

Regards,
Marketing and Communication Department

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