We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (327)
Filter reviews
327 results
Traveller rating
58
174
66
16
13
Traveller type
Time of year
LanguageAll languages
More languages
58
174
66
16
13
Show reviews that mention
All reviews st giles wembley hotel shopping mall small room budget hotel booked a family room hokkien mee walking distance mini fridge hotel room shower door prawn noodles housekeeping team rain shower front office staff hotel located comfy bed
Filter
Updating list...
12 - 17 of 327 reviews
Reviewed 28 October 2018

My family of 6 stayed in Cititel Express Penang for 3D2N last week. There are some good points which we wanted to share:-

- Strategic location as it is located at the heart of George Town. Walking distance to famous 888 hokkien mee @ Presgrave Street, 1st Avenue shopping mall & Noordin Street Star Coffee.
- Complimentary indoor carpark for hotel guest. We feel safe since our cars are not parked at the road side.
- Good view from our room but a bit noisy at night due to someone playing firecrackers on the first night.
- The customer service provided by the front desk staffs are awesome. We would like to compliment the staffs named as Meera & Melissa (saw their name tag) who greeted us with a big smile on their face upon checking into the hotel. Without asking, Meera also recommended us to try out their penang famous hokkien mee (AKA prawn noodle) located at Presgrave Street. There is a chinese lady (not able to get her name) even hold the lift door for us upon entering the lift.
- Personally feel that the water pressure in the shower is not strong enough, perhaps the hotel team can look into this matter.

The hotel may not be 5 stars but the customer service provided by the hotel staffs are definitely more that 5 stars. Keep in up Cititel Express Penang, Well Done.

Date of stay: October 2018
Thank Kio_JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressPenang, General Manager at Cititel Express Penang, responded to this reviewResponded 4 November 2018

Dear Kio_JB,
Warmest Greetings from Cititel Express, Penang.

Thank you very much for your feedback following your stay with us recently at Cititel Express, Penang.

It was a pleasure having you as our guest and I am very pleased to know you have enjoyed a satisfactory stay with us. We appreciate the 5 star review and the wonderful comments about our hotel. We will definitely share your kind compliments with the entire hotel team.

We sincerely look forward to having the pleasure of welcoming you back for much more memorable experiences.

With Regards,
Tony Goh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018 via mobile

I stayed for 4 days here for business purposes.The room was small but the condition was good.Clean and every facilities in the room were very straight forward.A good hotel to stay in as the location is in the city of georgetown.

Date of stay: September 2018
Trip type: Travelled on business
Thank fadhlinajaafar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressPenang, General Manager at Cititel Express Penang, responded to this reviewResponded 4 November 2018

Dear fadhlinajaafar,
Warmest Greetings from Cititel Express, Penang.

Thank you for taking the time to leave us a candid review during your recent visit.

We are happy that you enjoyed all aspects of your stay and your kind words are very much appreciated. We hope to welcome you back on your future travels.

With Regards,
Tony Goh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

If your looking for a super strategic location in town and don’t want to pay too much for it, this is where you should stay. It is walking distance to many local eats as well as convenience stores. Hotel was good for the price. No complaints whatsoever. Small tidy room with enough amenities. There is no pool, but I don’t expect it for the price. Free parking in the building too, in town! Plus points! Just a note to management.. I think there are too many stains on my sheets as well as towels. Maybe you guys should get it changed or cleaned away more often! Otherwise, this would be an almost perfect stay. The staff was friendly and helped us out on random requests. Kudos to you guys! Recommended in my books! :)

Date of stay: October 2018
Trip type: Travelled with friends
1  Thank 734kennetht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressPenang, General Manager at Cititel Express Penang, responded to this reviewResponded 17 October 2018

Dear Valued Guest,
Warmest Greetings from Cititel Express, Penang.

Thank you for your feedback regarding your recent visit at our hotel.

It is wonderful to know that you thoroughly enjoyed your time spent with us. However, I will definitely share your kind words about our hotel with our entire team which is something our staff takes great pride in, so we value your feedback. Rest assured, pertaining to the stains on the sheets as well as the towels, I have addressed the shortcomings to the Housekeeping team and corrective measures has been taken to ensure there will not be any repetitiveness in future with other guests.

It was a pleasure to welcome you as our guest, and we look forward to welcoming your return again soon.

With Regards,
Tony Goh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2018

My family of 5 stayed 5 days 4 nights in this hotel. The receptionists are all friendly and nice people. I got nice view and the two rooms are located on the same level although not side by side as requested. Our two rooms are cleaned everyday thank you to all the chambermaids. The rooms are small but this hotel is conveniently located near 1st Avenue shopping Mall, Prangin Mall (they have connecting alleys for these two malls and GAMA Supermarket (Only within 10 minutes walk). We easily got GRAB cars anywhere we want to go. The only minus point was (in the family room) the shower room will flood after we took our bath. I really enjoyed myself staying in this hotel.

Room tip: Best views, clean but small rooms and nearby shopping malls
Date of stay: September 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank yzaharahsiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressPenang, General Manager at Cititel Express Penang, responded to this reviewResponded 17 October 2018

Dear Valued Guest,
Warmest Greetings from Cititel Express, Penang.

Thank you so much for being our guest and choosing to stay with us at Cititel Express, Penang.

It is with such a pleasure to read your feedback and we are glad that we were able to exceed your expectations and the services you experienced from our team member have made a positive impact of your stay. We hope to have more opportunities to welcome you and your family back should you travel to Penang in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018

The location on the in the centre of Georgetown makes it a place to stay. Great accessibility to various tourist destinations, within walking distance.

Need to get to another location, there's always taxi nearby or waiting at the hotel front. Or call a Grab Car (local version of Uber) from your mobile phone app.

Nearby malls and restaurants aplenty.

Tip. There's an internal walking link to St. Giles of Wembley Hotel. This will bypass walking on the roads to access to the other side of town.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank drwschen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressPenang, General Manager at Cititel Express Penang, responded to this reviewResponded 1 October 2018

Dear Valued Guest.
Warmest Greetings from Cititel Express, Penang.

Thank you very much for taking your precious time to share your experience on TripAdvisor following your recent stay with us.

We are pleased to learn that your stay was enjoyable and to hear that you are pleased with our hotel's location and pricing.Once again, thank you for staying with us, at Cititel Express, Penang and looking forward to having the pleasure of welcoming you back soon.

With Regards,
Tony Goh
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews