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“Elegance and History with modern convenience”

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Eastern & Oriental Hotel
Ranked #11 of 87 Hotels in George Town
Certificate of Excellence
Reviewed 19 January 2018

This beautiful hotel allows the best of both worlds. The parquet floors and adornment of marble and timber allow you to step back in time but are supported with Wifi and lifts in the Heritage wing. If history is not your vibe then more modern rooms are but a 5 minute walk. Pools and bars are in both areas and the cafes, restaurant are designed for old fashioned relaxation. Service from the staff is impeccable. There may be an occasional lost in translation but kindness and care abound from the friendly doorman to the helpful Concierge. The location perfect for wandering the multitude of cafes and shops close by. If designer brands are for you a short taxi ride will get you there after 11am. This Grand lady has much to offer!

Room Tip: Book in is 3 pm and checkout is 2 if you are making flight plans. The 3rd floor and above have great...
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Stayed: January 2018, travelled as a couple
1  Thank Twiddle64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EOHPenang, The Management at Eastern & Oriental Hotel, responded to this reviewResponded 5 weeks ago

Dear Valued Guest,

Thank you for the great review about your stay at the Eastern & Oriental Hotel. We are delighted to know that you have enjoyed your stay and it is great to know that we have met the expectations in terms of hotel location, facilities and service. It would be a pleasure to have you with us again for yet another great stay and we look forward to welcoming you back.

Kind regards,
The Management

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Reviewed 18 January 2018

If only ten stars were available. We stayed here for one week, wanting a chilled out holiday by the pool. We stayed on a bed and breakfast basis and found it to be perfect. The breakfast buffet is huge with cuisines from all over the world, and the service was impeccable.
We had a suite in the Heritage wing (the oldest part of the building) which had a balcony overlooking the bay and the pool. As well as being cleaned in the morning, staff also came in during the evening while we were out and turned the bed down, closed the curtains and had another tidy round. They also provide a free paper every day.
We didn't have any other meals in the hotel so cannot comment, but there were a few times when I saw other people eating and it looked very good. There are any number of places to eat out just a few minutes walk away. We found the Red Garden Food Court to be fantastic value for money, one night we splashed out and spent a whole £10 for two of us to eat but it was normally £5-7. Walk a little bit further on and the Java restaurant provides Indian food, a meal for two was about £4.
I would definitely come to this hotel again and would highly recommend it.

  • Stayed: January 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank eb3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EOHPenang, The Management at Eastern & Oriental Hotel, responded to this reviewResponded 18 January 2018

Dear Valued Guest,

Thank you for the excellent review and for sharing your stay experience. We are glad to have met your expectations during your one week stay and it would be a pleasure to have you with us again. We certainly look forward to be of service to you and welcome you back yet for another great stay.

Kind regards,
The Management

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Reviewed 18 January 2018

Our room: Sea-view Premier Suite with balcony on 2nd floor in the Heritage Wing.

We have been visiting this wonderful hotel for more than a decade and we have to say it never fails to lose its appeal.

You are made to feel welcome as soon as you arrive with the porter collecting your luggage from the taxi and the warm and friendly reception of the check in staff, you will be greeted with a nice fruit punch during check in.

From the refined heritage wing, great views, friendly and caring staff and the amazing SPA in the Victory annex( you should be proud of your SPA Team as the service and quality of massages are out of this world)..

The Premier sea-view balcony suite was large and spacious with a balcony overlooking the sea..I can highly recommend this room and could actually live there forever:))

The breakfast on the terrace is wonderful especially the outside terrace at Sarkies restaurant. The Staff who cook the eggs on the central station are very much on the ball and make the best poached eggs in town..Well done all of you..There is a wonderful selection of fresh fruits and a great juicing station..(ginger, apple and celery packs a real punch to start the day off. My husband loved the Asian buffet with its tasty curries and the Chinese noodle bar.

The E&O has an amazing old world swimming pool at the back over looking the sea indeed it was even used as a set location for "Indian Summers".

The pool staff are very attentive and friendly with a special mention of Sammy the Pool Manager who has been a fixture there for many years.

I would like to say (constructive criticism) that I tink it would be a good idea for all the staff to have English lessons twice a week when they first start as there is often misunderstanding as to what you have asked for.

Otherwise I have to say the staff are very attentive and try their utmost best to please you, it was a great pleasure talking to Michael Saxon, in charge of hospitality.

From the Management, SPA, Reception Team, Porters, cooks, cleaners and the poolside staff the Management run a good ship and the staff fly your sails high and mightily and steadfastly. Good job all of you and look forward to seeing you all again next year.

A special mention to Jimmy Lee, the room division manager, who looked after us during our stay

Thank you again.

PS. the Heritage Wing will undergo extensive renovation from August 2018

Room Tip: Heritage wing, sea facing suites
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  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Claudine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EOHPenang, The Management at Eastern & Oriental Hotel, responded to this reviewResponded 18 January 2018

Dear Valued Guest,

Thank you for returning to stay with us again and sharing the detailed description of your stay experience and appreciation on Trip Advisor.
It gives us great pleasure to hear that you have had a truly seamless and enjoyable experience, and we have once again made your stay memorable. There is nothing more rewarding than receiving positive feedback from the guests. On another note, we acknowledge your feedback in regards to areas that require improvement. We look forward to your return next year.

Kind regards,
The Management

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Reviewed 17 January 2018

The title of my review refers not to escape in the sense of a pleasant distraction or diversion from the stresses and strains of life, but escape in the sense of fleeing - running away! Months and months ago my partner and I and a friend had booked a 7-night stay here. We left after just 1 night. The hotel has two parts - the original Heritage Wing and the Victory Annexe. We stayed in the latter. Having stayed at the Raffles in Phnom Penh, We had all been entranced by the E&O's exquisite website - actually cunningly similar to the Raffles website - in which the old and new parts seem to merge into a delightful colonial whole. Nothing could be further from the truth. Sure, the rooms in the new bit are pretty good and the architecture quite well done, but there is absolutely no finesse. Check in was like a business hotel - no welcome drink, no cold towel, standing to submit passports and sign forms etc. One of the other attractions had been a 'cocktail and canapé hour' each evening. Yugh! Hoards of ill-clad, greedy guests troughing on indifferent tit bits and greedily over-filling their glasses with wine or spirit. We couldn't believe our eyes. We were depressed. Nothing could have been more different from the image and brand projected on the misleading website. Shame on the E&O. We had arrived at around 4.00 pm. By 7.00 pm we had informed the hotel we would be leaving the following morning. Thank our lucky stars that there were rooms available at the WONDERFUL SEVEN TERRACES (from where I write this review after a great first night). Nor did the bland, uninviting breakfast buffet in the 'Planter's Lounge' for a second make us think of changing our minds.

  • Stayed: January 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank IntrepidHector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2018 via mobile

Stayed here for a glorious five days and couldn't fault it. Our suite was spacious, overlooking the bay, very clean and well serviced. The hotel is in a lovely colonial era building fully refurbished with the original old and the newly built wing complimenting each other perfectly. The staff were so nice, and really made the stay perfect. We took full advantage of the two pools, delicious buffet breakfast to cater for every taste, complimentary daily happy hour from 5-6pm, and the lovely grounds. There is also a hotel spa, where we had almost daily Thai massages, a bit more pricey than the parlours dotted throughout Georgetown, but oh so convenient and well worth it. With easy walking access to the best of the Georgetown attractions, this is the only option for a memorable Penang stay.

Stayed: December 2017, travelled with family
1  Thank Perthgourmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EOHPenang, The Management at Eastern & Oriental Hotel, responded to this reviewResponded 18 January 2018

Dear Valued Guest,

Thank you for staying with us and for contributing a wonderful review. We are indeed conveniently located in the heart of Georgetown with easy access to many interesting places such as shopping malls, eateries and UNESCO Heritage buildings. Its great to know that every aspect of your stay surpassed the expectation. We look forward to seeing you again and to welcome you back for yet another great stay.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Family Hotel in George Town
#3 Luxury Hotel in George Town
#3 Romantic Hotel in George Town
Price Range: €125 - €271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 232
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town, Malaysia

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