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All reviews berjaya megamall spacious room shopping complex mins walk away teh tarik breakfast menu friendly hotel smoking room big family east coast mall parking area one night stay family suite comfortable stay spacy muslim mattress
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Reviewed 31 August 2017 via mobile

We had a short stay here at grand darul makmur.very big room with everthing you need from minibar,iron,a safe, a bathtub,separate shower and flat screen tv.it looks old though but it was fine since it was a short stay.we stayed in a smoking room with a balcony.it was a safety hazard though since the sliding door lock wasn't working properly.overall it was comfortable enough for us.

Stayed: August 2017, travelled with family
Thank Eleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded 9 January 2018

Dear Mr / Ms,

Warmest greetings from Grand DarulMakmur Hotel, Kuantan!!!

Thank you for the kind review on TripAdvisor! It's so nice to read about your outstanding experience and hope we have the chance to welcome you back again the next time you find yourself in the Grand DarulMakmur Hotel Kuantan!

Sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2017

We had problems locating this hotel, as we did not know it was actually the previous MS Garden Hotel. The sign board near the road approaching is still using MS Garden, which we had stayed many times over since 20 years ago or more.
The lobby underwent a much renovated to match current days design. it is certainly much better looking and brightly lit. We were told all staff were retain in this change-over of owners.
Check-in was fast. But rooms only being renovated slightly, so it is pretty worn out.Towels, furniture, bath rooms very needed to change to match the new lobby.
Room size (Family Suite) is big, with 3 single beds. Although the rate is quite high, as we had mistaken it to be a new 4 or 5 star hotel when booking, breakfast was not included..hence it could be considered as expensive.
Good thing, is all staff met were very polite and helpful, but we irritated that we need to go down to lobby to complain after the key cards issued to us failed to use on 2 occassions.
Pool looked impressive but we do not actually have the time to try it out.
Lastly, it would be worthy if the rates are lower or breakfast thrown in.

Room Tip: get a high floor facing the pool or you find yourself facing the backside of a shopping mall
  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ray5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded 9 January 2018

Dear Mr / Ms,

Warmest Greeting from Grand DarulMakmur Hotel, Kuantan!!

We are pleased to know that you had a delightful stay with us recently. Every concern of yours will be given utmost priority by our Management team.

We certainly look forward to welcoming you back to our hotel and hope you will have even more pleasant surprises while enjoying your next stay with us.

Thank you.

Yours sincerely,

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017 via mobile

Very good customer service. Nice rooms. Nice breakfast. Very centralized. The public toilets downstairs weren't clean well and full of water. The hotel should take responsibility to put up a sign to say that you can't turn left on the crossroads going out to the main road. As it's a one way to the left. Accidents just waiting to happen!

Stayed: April 2017, travelled on business
Thank ClaireB5426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2017

Had to attend a wedding reception in the hotel. Room was big and the breakfast was quite good. The only negative part was got mix up with my booking since it was fully booked. We book 2 rooms for 1 night and initially they told us there was only 1 room book in the system but finally after waiting for almost for 30 mins we manage to get 2 rooms. The staff was kind enough to allocate another room for us.

Btw the chinese muslim restaurant is really good.

  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank khairain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gdmhotel, Manager at Grand DarulMakmur Hotel Kuantan, responded to this reviewResponded 8 January 2018

Dear Mr / Ms,
Warmest Greeting from Grand DarulMakmur Hotel Kuantan!!

Thank you for taking time to feedback to us on your recent stay here at our hotel. Please know that we view your comments with utmost importance and we are constantly improving on our services.

We are glad that our service staff was helpful and you had a pleasant and enjoyable stay here with us. We certainly look forward to welcoming you back to the tranquility of Grand DarulMakmur Hotel Kuantan.

Thank you.

Yours sincerely,

The Management.

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Reviewed 22 March 2017 via mobile

Pros:-
- This is one of the historic hotels in kuantan as during its heyday it was the best in town.
- Rooms are large with thick carpets.
- Check in is quick and staffs were friendly.
- Parking right in front of hotel.
- Mattress was comfortable.

Cons:-
- It must be a 90s thing as most of their rooms come with two single beds.
- Rooms need upgrading as most things are old.
- Too many Pokemon stops beside the hotel may cause unwanted noises at night as people would wait in their cars to catch Pokemon in a group of about 10 cars.

Summary:- MS Garden is a comfortable hotel. They have also priced themselves into the affordable range of hotels making it worth a stay for budget savvy travellers.

Stayed: May 2016, travelled on business
Thank Traveltrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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